Questions and Answers about Alight Solutions

Here's what people have asked and answered about working for and interviewing at Alight Solutions.

View all 27 questions about Alight Solutions

What advice would you give the CEO of Alight Solutions about how to improve it?


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6 answers

It's unfair to recruit degreed candidates and then offer non degreed wages. The CS unit operates under the guise of Call Center and Customer service but the work being done is much more tedious and meticulous. Human Resources work requires business acumen and candidates who've earned degrees and certification are experts who've committed to that field. They are seeking careers vs. Just. Call center job.


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Happy employees makes a more efficient workforce.
That means:
•Better pay(including those who work as outsourced)
•A 9 to 5, Monday - Friday work schedule(this provides quality of life)
•Non mandatory paid overtime.
•Job Security


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Better pay

Answered - Delivery Analyst (Former Employee) - Charlotte, NC

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They hire people to work for company that may have a education but they are under investigation from IRS from only employees lying in their own taxes- Woodlands Texas office.


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Work on helping those who are showing their skills in their daily work succeed. There is no reason for someone who is taking multiple skill calls, for multiple clients, assisting in process improvements and trends to better the company, working as trainers and business instructors still making less then 40K.

Answered - Senior Customer Service Representative (Current Employee) - Charlotte, NC 28262

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Train your team manager

Answered - Customer Care Specialist I (CSR) (Current Employee) - Lincolnshire, IL

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