The job is ok for a while. Meaning 2 years but not more than that. While I was there the amount of work that I was doing needed three more representatives. What I'm trying to say is that the company sees a human and seems to think: "awesome, three customer representatives for the price of one!". Meanwhile, you're overworked, stressed out of your mind, your body hurts, and you know that you're not being paid fairly. Some people get a 25 cent (or less than that) raise every year. Others get nothing. Also, you obviously get to know your colleagues in the continental US so you KNOW (because they tell you) that from the moment they are hired they are making more money than you and your colleagues who have been in the San Juan office for 3+ years. Also the colleagues in the continental US get paid a few dollars more for being bilingual. That doesn't happen in P.R. You can also find managers that are very unprofessional in the sense that they think the workplace is still a place to have High School like cliques, it's embarrasing.
Health benefits, location
Absurd amounts of work, some managers are extremely unprofessional