Align Networks Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was okay. The company its self seems to give the right amount of information to it's employees
Provider Relations Representative (Former Employee) –  Jacksonville, FLJanuary 24, 2018
It was okay. The company its self seems to give the right amount of information to it's employees. But if they feel the need they will outsource their staff overseas.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Loved it
Customer Service Representative (Former Employee) –  Jacksonville, FLDecember 11, 2017
I loved the environment, team and over all experience of working with this company! More for growth and advancement and the managers are all great people to work with.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Acquisition ruined a dream job
Industrial Rehab Specialist (Current Employee) –  Jacksonville, FLOctober 27, 2017
The recent acquisition has changed everything structurally. Tools needed to do your daily job are now very difficult to compete because the protocols have changed and no one cares to update other departments. It's highly frustrating to work in an environment you feel you are in knowledgeable in. When you ask questions, you receive incorrect information or "let me get back to you" emails that are not followed up on for weeks to come and by that time we'll, you just wing it yourself- but then get reprimanded for not following protocol lol this place is a joke.
Pros
Benefits
Cons
Everything else
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun but NOT Secure
Accounts Receiving Research Associate (Current Employee) –  Canonsburg, PAOctober 22, 2017
The department I was in with the company was great! However, it was not stable. Went into work one day to find that a meeting was called, and everyone was given a few months to find new jobs as the company had outsourced to India. The corporate office is still running out of Florida, but our office and all of it's employees were dismissed without warning.
Pros
Friendly Staff, Relaxed Work Environment, Free Coffee and Hot Coco
Cons
No Stability, Could get boring
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun
Industrial Scheduler and Trainer (Former Employee) –  Jacksonville, FLOctober 6, 2017
Company culture was my favorite part, very fun, positive environment, however, no opportunities for advancement in the department I was with, since not a lot of people wanted that department.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Align Networks
Physical Therapy Coordinator (Former Employee) –  Jacksonville, FLAugust 15, 2017
I enjoyed the job functions at align, however, the staff is younger and the company direction has not been clearly established. Over all I had a good experience with Align.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Started off fun and team building, work hard play hard mentality which was great
EDI Operations Associate, Level II (Former Employee) –  Jacksonville, FLAugust 10, 2017
Initially it was great, until bought out by another company and investers. Management has always been a small issue, as i am not a fan of favoritism and promoting friends who are undeserving of a position.
Pros
Team builders and company events
Cons
Favoritism, Brought out by another company created a huge change in company culture
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive
Care Coordinator II (Former Employee) –  Jacksonville, FLJuly 18, 2017
decent ability to move up if in the right department. office job with tight constraints. management is willing to help you progress if the employee is willing to work odd shifts
Pros
able to accrue time off
Cons
interally they watch every move employees make
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
produvtive and stressful
Appeals and Research Associate (Former Employee) –  Jacksonville, FLJuly 16, 2017
production goals daily. management not always friendly and available. Employee week was the most enjoyable part of the job, fast paced. Not always able to complete your job due to certain restrictions in obtaining information
Pros
employee week
Cons
production
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace environmnt
AR Rep (Former Employee) –  Jacksonville, FLJuly 14, 2017
This company is not what it use to be as told to me by older staff. Unfortunately with new management and ridiculous expectations the turnover rate is probably 80 percent. Lots of outsourcing to other countries. Only to be reassured in company meetings that they are not outsourcing. Sad.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun enviornment
INTAKE COORDINATOR (Former Employee) –  Jacksonville, FLJuly 11, 2017
Fun atmosphere to work in, super young employees who enjoy going out together. Job can be monotonous and boring, little room for advancement. Large turnover
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Align is a company I would not suggest working for
Licensed Practical Nurse (Former Employee) –  Jacksonville, FLJuly 11, 2017
The company itself is ok, some of the managers get advanced based on who they know and not what they know, the pay is decent and the opportunity to grow within the company is there
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
was a great company before the merge
Re-Authorization Care Coordinator (Current Employee) –  Jacksonville, FLJune 1, 2017
After OCCM acquired this company and started outsourcing it ruined the company. The supervisors like to micro manage every rep and it makes the environment intolerable.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Perfect Entry Level Job
Scheduling Associate (Former Employee) –  Jacksonville, FLMay 23, 2017
Company is great for entry level position, however the pay is not great. It is most definitely a desk job, so if you need something more active, this is not for you.
Pros
young, fast pace, entry level
Cons
cubicle life
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very family oriented
Intake Specialist (Former Employee) –  Canonsburg, PAMay 4, 2017
I love this job, it was out in Cannonsburg. however this employer is no longer located in Cannonsburg, they have it now where they would like for you to work at home.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to start to obtain inbound/outbound call center experience, at a higher than average hourly pay rate and great benefits.
Scheduling Associate I (Former Employee) –  Jacksonville, FLApril 20, 2017
Work Performance does not play a huge role in advancing within the company.
Unprofessional Leadership.
Great benefits and starting compensation is relatively fair.
On boarding/Screening process needs improvement.
If you work hard and keep your head down, you'll be told to engage more. However, engaging with Team Leads and fellow management is not a great idea if you want to have professional, work relationships.
I found out a lot about my supervisor that I did not wish to know by "engaging" as they recommended.
Great place to start off in for inbound/outbound call center experience at a higher than average hourly pay rate.



Short Term NOT Long Term
Pros
Compensation and Benefits
Cons
Unprofessional Management and heavier workload if you produce
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
not bad
Assist Management (Current Employee) –  Jacksonville, FLApril 19, 2017
not a bad place to work.call center environment, they have been bought out by one call. before one call i would have recommended working here, but not after the buy out.
Pros
pay is decent
Cons
hard to move up
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work
Scheduling Coordinator (Current Employee) –  Jacksonville, FLApril 19, 2017
Okay place to work. Must be able to be flexible work in fast pace environment. In a state of constant change with new policies, computer programs and changes happening regularly.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Opportunity to advance
Intake Coordinator (Current Employee) –  Jacksonville, FLApril 15, 2017
Align Networks is a great place to work. They promote from within, creating opportunity to advance. The company takes the time to train you in other departments not only to assist, but it gives you a chance to see what direction you are wanting to go within the company. The management to is really good at relaying information regularly.
Pros
Everyone's birthday is celebrated
Cons
I can't think of any
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Provider Relations Network Development Specialist (Current Employee) –  Jacksonville, FLMarch 21, 2017
Learned a lot from the owner and how to work independently and how to service the existing accounts and call on doctors. I also learned the value of time and being dedicated.
Pros
great team
Cons
time off from being a small company
Was this review helpful?YesNoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Align Networks. Our community is ready to answer.

Ask a Question

Overall rating

3.4
Based on 64 reviews
518
413
318
27
18

Ratings by category

3.6Work/Life Balance
3.6Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.5Culture

Ratings from women

InHerSight Score
1.8

1.6Personal Development

2.0Career Opportunities

1.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Align Networks Reviews by Location