Alignment Healthcare
55Below average
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Alignment Healthcare Employee Reviews for Concierge

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Been working here for a few years and the management has not improved. They do not answer questions in a timely manner and often tell you to refer to training materials. Mine would sometimes not even follow up with escalation cases! Also, during the pandemic they decided that only people who have been with the company for YEARS would be able to have extra pay! So if you’re a newbie or just starting don’t expect any help.
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Roles are mixed and not properly segregated. Other department will push their responsibilities off and will lead to the concierge team to clean up. Management need alot of work. There is alot of miscommunication and lack of proper resources. There is alot of grey zones with not clear approach. High level of stress present.
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I was hired as a temp to hire. It never happened. Waiting 6 months. They treat you like a child because of other people on the department that has messed it up for everyone else. If they see you with your cell phone in your hand , they make you put it in a box until the end of the day ! Childish place. For kids out of high school not for a person looking for a permanent real Job to move up in.
Pros
Break room is nice and they have a room you can nap in.
Cons
Management sucks and no chance to move up
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