All Web Leads Employee Reviews

3.7
Overall rating
Based on 60 reviews
Ratings breakdown
523
413
315
23
16
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Showing all 59 reviews
5.0
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work from home
Call Center Agent (Former Employee) –  Austin, TXJuly 16, 2018
It was a nice experience to work from home. wake up, put the coffee on, brush teeth and open up the computer. log in and wait for the calls to come in. training was easy and there are always somebody to help you if needed.
Pros
working from home
Cons
no over time
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1.0
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Scam artists, liars and downright horrible company to be associated with
Sales Representative (Former Employee) –  Austin, TXJuly 14, 2018
Please, do yourself a favor and do not work for this company. I was with them for 9 months and had 4 different managers during that period. Most quit because they had morals.

I was the top agent, but was fired because they fabricated a story that was untrue. I found out later that they are getting rid of the established agents because we were getting $15/hour in favor of new agents that were working for $11/hour.

DO NOT waste your time with them. They only have a decent rating because they required their engineering team to leave positive reviews.
Pros
None!
Cons
Too many to list. Do yourself a favor and stay away.
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4.0
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Good place to work
CCR (Current Employee) –  Austin, TXJune 23, 2018
I've been employed with AWL for almost 1 year. As a CCR, we have a straightforward task to complete on each call. Nothing really changes regularly which I feel makes it easier to "perfect" the job. The pay is also great for a work from home position with opportunity for pay increases. The opportunities for advancement are great as well. They always send emails to hire from within for open positions. I myself am transitioning to the sales dept in the very near future with a new career and pay that reflects that! Sometimes communication with management can make you feel ignored and it's not a good feeling since we are remote, but i myself manage to get the issues addressed somehow or another. All in all, I'm grateful that I have the opportunity to work with AWL. It is a pretty good company to be employed with.
Pros
Work from home, opportunity for advancement, part time, full time, flexible hours
Cons
Communication with management at times, short breaks
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Official response from All Web Leads
June 25, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

1.0
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great company but...
At home CCA (Former Employee) –  Austin, TXJune 18, 2018
Management is very under-handed and sneaky. My supervisor broke the law in accordance with the ADA laws, but I didn't file against them since it's a costly process
Pros
work from home
Cons
can't move up, they can and will fire you for anything they want (or no reason at all)
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Official response from All Web Leads
June 25, 2018

Thank you for your review. Our core values are Trust, Technology, Data, Collaboration, Passion and Winning. If one of our employees has broken our core value of trust, then we would want to know about it. The Production Managers are always open to hear and receive feedback from employees in the contact center. Our hope is that everyone here will be successful in their current position. We very much value your input and are constantly making improvements to develop our leaders to deliver clear expectations in the spirit of those core values. We are sorry that this position did not work out for you, but we do hope you find success in the future.

3.0
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good/bad
Call Center Representative (Current Employee) –  Austin, TXMay 17, 2018
There is both good and bad here. The opportunities to grow are there. The ability to work from home is fabulous. Not a lot to say otherwise. blah blah
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Official response from All Web Leads
May 18, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

3.0
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Great team with a not so great day to day workflow
Account Executive (Former Employee) –  Austin, TXMay 8, 2018
All Web Leads was very focused on cultural fit when I started. It made up for the nature of the work which is grueling hours cold-calling and unrealistic sales targets. I still feel that the company is strong because they hire young, fun and intelligent employees that all get along. AWL has a real knack for personnel. However, the lack of autonomy, grim nature of the job, and constant push of the job is a kind of stress that can really wear on an employee.
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Official response from All Web Leads
May 14, 2018

We do have a very fun culture here at AWL. The sales team is motivated and engaged each day to ensure that we are winning! Any sales position requires effort, hard work and grit to be successful. There are always days that are harder than others but with a diligent work effort, the right activity and a positive attitude you will be successful and have fun along the way. We wish you the best in your future work endeavors.

3.0
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The Entire Process
Call Center Agent (Former Employee) –  Austin, TXApril 30, 2018
"The Script" is designed specifically to get you cursed out and hung up on. Not relatable at all! Even if the person did not ask for insurance or is no longer interested, you still have to ask a dumb question and then get cursed out. Or they make you repeat the same questions over and over making a potential successful call into a customer hanging up in your face. I did enjoy working from home though. And it doesnt help that you random calls and emails with someone watching you like a freaking baby. Training should be longer and more extensive
Pros
Working from Home
Cons
Script and the excessive watching
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Official response from All Web Leads
May 7, 2018

Thank you for your review. Our core values are Trust, Technology, Data, Collaboration, Passion and Winning. Everything we do is centered around these values. If we make adjustments to the business or processes, we're doing so based on data that has been collected and the mutual trust between leadership and upper management to make sound business decisions. We very much value your input and are constantly making improvements to develop our leaders to deliver clear expectations in the spirit of those core values. We hope you find success in the future

3.0
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Work/life/compensation
Call Center Representative (Current Employee) –  Austin, TX 78730April 13, 2018
The work life/balance at AWL is good because the schedule is flexible and will work around a 2nd job. However, constantly being called out for changes in call process without first be informed that a change had taken place. The starting pay is about $11-12 for the call center reps.
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Official response from All Web Leads
April 19, 2018

Thank you so much for sharing your experience here at AWL! We will share your feedback with our leadership team and drive for improvement. We're so happy to have you on the team!

4.0
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Good work at home job
Call Center Representative (Current Employee) –  Austin, TXApril 5, 2018
Work is easy, the scripts are on the screen. We have a chat room where it is possible to learn new responses, and keep up with any information that is valuable to the job. My Lead is very helpful in helping me with any issues that I may have.
Pros
Work from home
Cons
None
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Official response from All Web Leads
April 9, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

3.0
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Lack luster.
Call Center Agent (Former Employee) –  Austin, TXMarch 31, 2018
In the very beginning I was very excited about working from home. It began to drain me and I hated being home and they opportunity to grow within the company or even get a fulltime position was slim to none.
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Official response from All Web Leads
April 9, 2018

Thank you for taking the time to provide your feedback. The Production Managers would love to speak with you to help address some of the concerns you mentioned. You can send an email to ProductionManagers@allwebleads.com Our hope is that our leadership will help create a professional environment of trust and collaboration.

4.0
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productive and interactive
Call Center Representative (Current Employee) –  Austin, TXMarch 22, 2018
a good job. The management cares about the employees. Its a rather simple job that requires you to read a script to a consumer in hopes of transferring them to an agent whom would be able to provide insurance.
Pros
work from home
Cons
its hard to become fulltime
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Official response from All Web Leads
April 9, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

1.0
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Would not recommend
Team Lead (Current Employee) –  Austin, TXFebruary 10, 2018
I do not have any thing good to say about this company. A typical day at work consist of upper management complaining all the time about how bad the company is and talking about the employees they had to manage.
Pros
Working from home
Cons
bad management, pay is bad, no integrity.
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Official response from All Web Leads
February 26, 2018

Thank you for taking the time to provide your feedback. The Production Managers would love to speak with you to help resolve some of the issues you are having. You can send an email to ProductionManagers@allwebleads.com Our hope is that our leadership will help create a professional environment of trust and collaboration.

Official response from All Web Leads
February 26, 2018

Thank you for the review. At AWL we strive for excellence, so we always appreciate our employees’ feedback. We appreciate your participation as our teams grow over the next year.

2.0
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didnt enjoy getting yelled at everyday all day
Call Center Agent (Current Employee) –  Austin, TXJanuary 29, 2018
the pay wasn't great and dealing with consumers who are mad that we call to much even when you dispo a call so we wont call back we still manage to call that person, doesn't make sense.
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Official response from All Web Leads
February 26, 2018

Thank you for your review. Our core values are Trust, Technology, Data, Collaboration, Passion and Winning. Everything we do is centered around these values. If we make adjustments to the business or processes, we're doing so based on data that has been collected and the mutual trust between team leads and upper management to make sound business decisions. We also consider ourselves to be a meritocracy and, when business needs dictate, offer the opportunity for advancement to those with exceptional performance, attendance and attitude. We value your input and are sorry to hear that you were not happy during your time with AWL. We wish you all the best in your future employment.

5.0
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Fun place to work a lot of opportunity.
Phone Agent (Former Employee) –  Austin, TXJanuary 25, 2018
Great work environment, a lot of growth opportunity. Great staff and management, very enagaged. Convient for stay home moms etc... Flexible hours too.
Pros
Benefits
Cons
Short breaks
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Official response from All Web Leads
February 26, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

4.0
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Productive, fun place to work.
Call Center Agent - Home based (Former Employee) –  Austin, TXJanuary 15, 2018
Excellent place to work. Benefits were amazing and the people were great. The work was challenging, but the job itself was fulfilling.

They were voted top ten best places to work in Austin Texas.
Pros
Home based
Cons
Stuck to phone throughout entire shift
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3.0
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Not the job for me
Call Center Agent (Former Employee) –  Austin, TXJanuary 12, 2018
It was a lovely group of people I worked with. I enjoyed the training and everything, but the actual job itself. Alot of it has to do with People yelling at you all day. It just wasn't for me.
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Official response from All Web Leads
January 15, 2018

Thank you for your review. Our core values are Trust, Technology, Data, Collaboration, Passion and Winning. Everything we do is centered around these values. If we make adjustments to the business or processes, we're doing so based on data that has been collected and the mutual trust between team leads and upper management to make sound business decisions. We also consider ourselves to be a meritocracy and, when business needs dictate, offer the opportunity for advancement to those with exceptional performance, attendance and attitude. We value your input and are sorry to hear that you were not happy during your time with AWL. We wish you all the best in your future employment.

5.0
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all web leads
Call Center Agent (Former Employee) –  TexasDecember 15, 2017
Best place to work! Fast paced, well managed, great group of people. Supervisors are wonderful and lots of room for growth within the company. Tons of fun!
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4.0
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Fun and relaxed place to work.
Customer Service Associate (Current Employee) –  Austin, TXDecember 4, 2017
Overall wonderful company. Good management with quality and quantitative feedback. Positive work environment and laid back atmosphere. Potential for promotion is good.
Cons
Short breaks
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Official response from All Web Leads
February 26, 2018

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!

5.0
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Call center representative
Call Center Representative (Former Employee) –  Austin, TXNovember 25, 2017
Great job, was sad to get let go. Convenient and understanding of family values. Not stable they hire and fire as the please you are replaceable. Thankfully you get to work at home so it's not too bad.
Pros
Work from home.
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Official response from All Web Leads
November 27, 2017

Thank you for your review. Our core values are Trust, Technology, Data, Collaboration, Passion and Winning. If we make adjustments to the business or processes, we're doing so based on data that has been collected and in the spirit of those values. Our leadership team is dedicated to providing timely answers to any work-related inquiries. We also consider it an honor to be able to offer a great-paying work-from-home position to so many individuals in the Austin and surrounding areas. We wish you the best in your future endeavors.

5.0
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Great place to work
Supervisor (Current Employee) –  Austin, TXOctober 28, 2017
Great work/life balance and truly a great place to work! There are work from home (full time - hourly positions) or in office salaried positions. Management and teammates are a great cultural fit. Laid back environment with the potential to make great money if you have the right mindset and prioritize tasks accordingly.
Pros
Free lunch Mondays
Cons
Can't really think of any
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Official response from All Web Leads
November 27, 2017

Thank you so much for sharing your experience here at AWL! We're so happy to have you on the team!