Supportive and Room to Grow
CUSTOMER CARE REPRESENTATIVE (Former Employee) – Westminster, CO – December 4, 2018
My experience with alliance data was great, higher ups actually insist on pushing you forward and helping you grow in whatever area. A great benefit that is offered is you get about 2 hours a month just to explore a different position of your interest. If you're in customer care and are interested in collections, you just have to notify your supervisor and they'll make it happen for you. Another great thing is your supervisor meets up with you about once a week to see how you're doing and if you may require some additional training in (for example) late fee negotiations, survey reports, or hold/handle time.
They really do genuinely set you up for success. I left because i was used to an in-store customer service field where interacting with people for a long period of time and building rapport was a norm. At alliance data your responsibilities are basically to assist the customer in a timely manner. So it can get quite lonely if you do not create relationships with your peers.
long breaks, room to grow, supporting supervisors
short breaks, repetitive