This company is run so poorly
Lead Customer Satisfaction Specialist (Former Employee) – Rio Rancho, NM – April 12, 2018
Leadership was sub-par. Some of them barely knew the employees on their immediate teams, because they never even spoke to them, or tried to help them understand what their job duties and roles as employees were. Drama ensued almost always. The rumor mill was insane. Benefits were great unless you needed something medically, and then they wouldn't accommodate you at all. They were constantly changing things in people's credit card terms without notifying them. They told us not to tell customers we were a bank, but if a customer asked, we confirmed, that we were indeed a bank. The company just feeds lies to the employees and the customers. No two supervisors ever gave the same story when asked a question.