Nice place until current management took over
Customer Service Associate (Current Employee) – Cedar Rapids, IA – May 8, 2018
Unfortunately became a typical call center environment with cattiness, back-stabbing and overall drama between employees and even management. Lost focus on customer service in favor of getting back all the money they've lost over the years by not being more aggressive with people who don't pay. This became a detriment to good-paying customers who fell on hard times. Emotionally draining position to be in because you're having to hear people's stories of why they can't afford to pay while coming up with a solution limited to the inflexibility of the system. If you are the type of person who can show up every day, do the job and not get involved AT ALL with management, question authority or the decisions upper management makes, or your coworkers then this is a place where you'll thrive.