Customer service representative in Debt Recovery (Current Employee) – Houston, TX 77072 – July 14, 2018
Good telephone communication techniques and ability to be on the telephone for extended periods of time. Assertive, clear and concise written/oral communication skills. Must possess strong negotiation, problem-solving, and probing skills that are utilized in a professional manner. Ability to meet goals and deadlines in a fast paced, goal driven environment. Proficient PC and typing skills and must be able to comply with all state, federal and company rules and policies. Must have the ability to collect bankcard, retail credit, auto deficiency, commercial credit accounts. Effectively manage time, multi-task and prioritize.
having the customer issue resolved
no receiving our bonuses with no explanation for management
DOE Collection Specialist (Current Employee) – Tulsa, OK – July 10, 2018
lack of proper managment , not clear about anything , constantly inconsistent about rules and regulations. Not to mention they tried not to pay full first check and never got the comisson for any accounts i set up neither has anyone else in DOE
Good opportunity for someone with the right mindset.
Anonymous (Current Employee) – Tulsa, OK – June 27, 2018
This is a job that will reward you for sustained effort. Must be self motivated. High level collectors and divisional managers paid well. Not a place you can expect to move through management ranks as they prefer to hire from outside. Very limited upward mobility even to the most accomplished.
Monthly contests, nice bonus structure for collection. Non-political atmosphere.
Medical Biller (Current Employee) – Sartell, MN – June 25, 2018
The supervisors have very little respect for you. This is a terrible place to work. The management never is on the same page. The supervisors at Alltran are all on power trips. The good are very few and simply out numbered. DO NOT APPLY HERE! You WILL regret it. Sad, miserable people in control that want spread negativity to others. Workers are forced to do the jobs of 3-4 people and expect same results with NO pay increase. All incentive based, no raises. Calls and graded and picked apart to the point they want a robot on the phone rather than a human.
Resolution Specialist (Current Employee) – Tulsa, OK – June 23, 2018
I love the job. It's fun, exciting...love going to work everyday. Its a competitive job....who can do it better. I LOVE IT. The down side is management. I feel like just a number..not valued at all. Not the warm and cozy feeling. I stress everyday that today may be the day even thou I'm top performer. I feel as though I could be walked out at anytime with them not even batting an eyelash. And it's sad... My coworkers come to work when they feel like it...no sense of knowing this is actually a job. Maybe management is the way they are because they hire unreliable staff. I don't know. Maybe management should hire quality people that actually come to work and management could act as if they care and things would turn around. AND POINT OUT THE GOOD WE DO AND NOT JUST THE BAD.
Management, every other Saturday, unreliable coworkers, training
Medical billing representative (Former Employee) – Sartell, MN – March 15, 2018
I worked for them for 3 weeks for all the training. And after all of that I was just catching on to their system which is very unorganized and they let me go because a they said I was not a good fit for their company which I do not understand because I did go to school for medical billing and coding
there are incentives in each group for each month if quota is met
their computer system is complicated. It's unorganized
Call center representative (Former Employee) – Gaithersburg, MD – March 14, 2018
I heard it was a good company before bough out by Alltran. Managers dont help most dont know what theyre doing no raises they took away commission bonuses. Unrealistic expectations of the call center as in call quotas and production quotas with poor client relationships. Disorganized procedures and protocal, not a single manager was on the same page. One encouraged a behavior while the other is writing you up for it.
IT Support (Current Employee) – Sartell, MN – February 8, 2018
This place is the most poorly run company I have ever experienced. If you ever watched the Office sitcom multiply the inefficiency by 3 and you would have Alltran. This company is losing clients left and right due to extremely poor upper management. This company could fix many of it's problems by investing in its workers and infrastructure but it simply has a policy of invest $0 in anything related to actually providing better service for it's clients. Absolute bottom feeder of a business making money of buying toxic debt and harassing people and by being the lowest bidder on healthcare calling contracts.
Customer Service (Former Employee) – Bryan, TX – January 26, 2018
This was by far the worst place I have ever worked. There is no professionalism at this place whatsoever, and I am amazed that they are even able to keep their clients happy. I should have known better given the way the hiring event was conducted. You are just a number so expect to be disappointed.
The job can be extremely stressful. Every call is reviewed, Mistakes are fireable events.
Debt Collector (Current Employee) – Tulsa, OK – January 4, 2018
The hardest part of the job is that it's almost a learn as you go process. Training was inadequate. When you get on the floor, you make a zillion mistakes because you aren't familiar with the rules. In addition, working collections it's hard to keep people from hanging up in order to offer them anything. You are often screamed at, or cussed out by consumers.
multicurtural envoirnment/good people to work with
Pay, dress code, work schedule, cell phones not allowed in the immediate call center envoirnment.