Ally Financial Employee Reviews

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5.0
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Ally Financial selected this as a representative review
Love the Culture and Diversity of the company
Collections Representative (Current Employee) –  Jacksonville, FLFebruary 20, 2018
The job consists of talking to customers that are past due on their auto loans. Ive learned how to interact with the customer and create a way to have a win win situation for both customer and company. Management makes sure you have all the tools needed to assist. The workplace culture is incredible, very diverse and accepting of all backgrounds. The hardest part of the job would be trying to have customers commit to making timely payments, the most enjoyable part of the job is the fact that its fast paced and learning new ways to help the business prevent losses.
Pros
Great Benefits
Cons
Constant changes
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4.0
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Workplace culture
Director (Former Employee) –  Detroit, MISeptember 20, 2018
The culture that Ally has is better than it has ever been. The opportunities to participate in Employee Resource Groups helps everyone find their own community within a larger company. The groups are a great way for new people to get involved and network within the organization.
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3.0
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Revolving Door
(Contractor) Project Manager (Former Employee) –  Detroit, MISeptember 18, 2018
During my time at Ally Financial it was a somewhat revolving door. The teams I worked with were very knowledgeable but there was not much support from the Management team.
Pros
Very knowledgeable co-workers
Cons
Bad Management
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5.0
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Great Place to Work
Mechanical Claims Specialist (Current Employee) –  Itasca, ILSeptember 16, 2018
Overall a great place to work. Great work-life balance, great management, and thorough training. With that being said, being located right outside of Chicago, I felt the starting salary wasn't quite enough to live comfortably in the area. However, I'd say the pay is still competitive for the industry and the benefits are great.
Pros
Culture, Management, Benefits
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3.0
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My Summary
LOSS MITIGATION COLLECTOR (Former Employee) –  Lewisville, TXSeptember 12, 2018
Management needs to improve. They should consider looking into all options before allowing people to get promotions. Yearly pay raise should be done every 6 months instead of every year, in my opinion.
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4.0
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Acceptable workplace culture, short-staffing issues
Loss Mitigation Specialist (Former Employee) –  Shoreview, MNSeptember 10, 2018
Some departments are short-staffed and causing workload issues and low morale which was often overlooked by management or not handled properly. Poor communication between out-of-state branches and departments.
Great workplace culture, especially if you prefer friendly competition. PTO gained per pay period, no sick leave. Full benefits package. Enjoyable coworkers.
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3.0
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Don't DO It make it your last choice if necessary
Account Manager (Former Employee) –  Lewisville, TXSeptember 10, 2018
Management is horrible don't follow the rules but expect you too, pay is very low compared to competitors. Insurance premium is very high; and this company don't like to promote within.
Pros
It's a job
Cons
Staff is horrible
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5.0
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Overall the company was a great company to work.
Customer Service Rep III (Former Employee) –  Jacksonville, FLSeptember 10, 2018
I enjoyed working with some very intelligent people. Management had favoritism in every department, but I'm a positive team player that focus on doing a great job so my goal was to come to work and learn the job and provide superior customer service to the customers' at all times.
Pros
Gained a wealth of knowledge working at Ally
Cons
Health insurance was pricey but Ally did contributed to the cost every year
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2.0
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used to be a fun place to work where they cared about employees
Loan & Loss Mitigation Specialist II (Current Employee) –  Jacksonville, FLSeptember 10, 2018
typical day-8am to 5 or 7pm, hour lunch, make outbound calls, take inbound calls, get in trouble for building a rap-ore with customers, they want you off the call and on to the next asap.

What I learned-how to give knowledge to others to help them succeed. That I need to look for another company who will help me grow and not hold me back.

Management-micromanage employees, if you are a second late on break it will be a write up, get told what you are doing wrong not what a great job you are doing.

Workplace Culture-everybody for themselves, but non salary must pretend to be team players for annual review purposes, even though the incentive structure promotes individual achievements only, and still no raises in the past 5 years, even for top performers. Leadership does not want anyone who will ask questions as part of the leadership team, so if you tend to challenge something you think is wrong you will never be a leader here.

The hardest part of the job-No career advancement, it is easier to go to another division of the company if you are not a current employee, they like you to stay where you are. You have to know people in other departments and be friends with them to even get an interview. Leadership does not value employees. They make comments like be thankful you have a job. New managers are constantly threatening to terminate employees.

The most enjoyable part of the job-clocking out. The benefits are good, that is what has kept me here for this long. But the stress is not worth it.
Pros
good health care plan with short and long term disability and ivf fertility assistance
Cons
stress, micromanagement, no career advancement, no raises, bonus structure constantly changing not for the better, hr has the leaderships back not yours, mandatory overtime, metrics
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3.0
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Stressful
Customer Service Representative (Current Employee) –  Chandler, AZSeptember 9, 2018
Stressful call center, back to back call, non stop all day. Pay is low and I highly feel it should be raised by 3+ dollars and hour. I would not pro-actively recommend this job.
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4.0
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Easy Place to Work
Project Manager (Former Employee) –  Charlotte, NCSeptember 9, 2018
Easy place to work as a contractor. The environment was laid back and easy-going. The company was going through growing pains and those were starting to show.
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3.0
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Working hard to be successful
Remarketing Sales Manager (Current Employee) –  Seattle, WASeptember 8, 2018
I am an outside sales rep for SmartAuction, an online wholesale automotive re-marketing site. A typical day constitues, administrative work early in the morning, then customer visits throughout the day. The biggest challenge of the job is having patience for all of the layers of this large organization. I love the autonomy of being an outside sales rep.
Pros
Company Car
Cons
Lots of turnover in management
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4.0
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Low Pay
Insurance Claims Processor (Former Employee) –  Jacksonville, FLSeptember 6, 2018
Good company to work for, management could allow other people to lead. career growth in the company is non existent. I was stuck in one area with no chance to advance because the leaders are settled into their positions.
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5.0
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Great Company
Finance and Insurance Consultant (Former Employee) –  Southfield, MISeptember 4, 2018
This was by far the best employer I have ever had. Work from home and traveling sales consultant. Lots of support from management and tons of accountability.
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5.0
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Training
Loss Mitigation Specialist II/ Collections (Former Employee) –  Lewisville, TXSeptember 1, 2018
The training is great, they have people their to help you if you need it or get stuck trying to figure something out. they also pay for school so you could go to school while working there.
Pros
free lunch
Cons
you talk on a dailer
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4.0
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N/a
Technical support (Former Employee) –  Jacksonville, FLAugust 31, 2018
I actually loved working for the company, the manager wasn't so pleasant. Good benefits and hours, The job was very easy and the environment was very pleasant.
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3.0
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okay company
Remarketing Specialist/ Inventory Control (Former Employee) –  Little Rock, ARAugust 31, 2018
Small annual raises. Good culture. Tedious work. There were a few managers that were terrible to their employees and upper management never did any thing about it.
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2.0
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Some Managers are fantastic and some are awful.
Auto Loan Underwriter (Former Employee) –  Work at HomeAugust 30, 2018
Always changing teams and management around in underwriting. Right hand doesn't speak to the left. Direct reports all had different objectives and underwriting styles. When your manager is switched on you every year, it makes it difficult to adjust every year or 6 months when none are underwriting the same. Went to Ally to get more consistency and security. Didn't go as planned.
Pros
Pay, benefits are great.
Cons
Inconsistant management styles. Too many old GMAC managers micro-managing as if the 1980's.
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5.0
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Excellent place to work.
PMO Manager (Current Employee) –  Detroit, MIAugust 30, 2018
Great benefits including paid maternity leave, starting 4 weeks PTO, generous 401k, short and long term disability, and excellent health insurance options.
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1.0
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As a Temp, you will find yourself learning on your own, and knowing the business better than those who have been in the business for year.
Administrative Assistant (Former Employee) –  Orland Park, ILAugust 29, 2018
As a Temp, you will find yourself learning on your own, and knowing the business better than those who have been in the business for year. I was not provided with the proper training, in fact I was trained by other Temps.
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2.0
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Terrible management and advancement for "friends"only.
Collector (Former Employee) –  Jacksonville, FLAugust 28, 2018
A very cut throat place to work and upper management are not qualified for the job. They will lie and go behind your back to fix numbers to control the scorecard. If you want high stress and always wondering when you will be fired Ally is for you.
Pros
PTO and Insurance
Cons
Management, Scorecard changes all the time, Micro managed big time.
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Overall rating

3.7
Based on 618 reviews
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Ratings by category

3.6Work/Life Balance
3.7Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.5Culture

Diversity score

80out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Ally Financial.

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