Executive Assistant to General Counsel (Former Employee) – Chevy Chase, MD – June 25, 2014
A typical day at work was busy. I answered the phones, managed calendars and prepared travel arrangements. I updated budget information. I reviewed the executives emails and made sure all priorities were taken care of or responded to. Also made sure everyone on the team was taken care of.
Customer Service Representative (Current Employee) – Shoreview, MN – June 20, 2018
Ally Bank has a wonderful culture and they truly take care of their people and their clients. This is a great place to work. The facility is brand new and they are very much about being an open door company with training and support.
You use this place to get you where you need to be in a particular career path. Nothing more. Thankful that I was hired on. But it was nothing more than a call center. Everything is timed. If you use the bathroom too long, the management is checking on you, not to see if you are okay but to remind you of how much time you used while on the throne.
a typical day at work can entail taking up to 100 calls incoming for customer service issues from simple to complex problems with auto accounts receivables. Most managers are solid assistants to their teams, some are not as at all places. I was in the escalations team and a regular day did take on some issues with customers who were very angry but after listening and offering to help, most calmed down. all calls are monitored and scores are given for efficiency and content per the call center guidelines for your department. The people who are on the teams I have worked for are all great. We have team building meetings and also fun activities for the sites.
can earn free lunches/site manager gives special celebrations
Loan & Loss Mitigation /Credit Bureau Analyst (Former Employee) – Jacksonville, FL – June 11, 2018
Regular 8-5 desk job, Data entry and phone calls, micromanaged, great benefits, team environment, mandatory overtime was the hardest part of the job most enjoyable being part of the employee engagement committee
Consultant (Current Employee) – Charlotte, NC – June 6, 2018
The pay versus employee experience is excellent. However, I was given a fold out table as my desk and had to share with another person. The Charlotte office is crammed to the gills with workers, and instead of letting people work from home they proposed this solution and said, "Well we had people work this way for years." No privacy what so ever, so you have to try to schedule meetings for when there aren't a lot of people around so you can hear. There is a prevailing culture of fear and anyone who suggests best practices is derided. People bully to get their way even if it is not good for the organization as a whole.
First I should say that it is a good place to work because they are flexible with you when you have a change in your schedule and need to move some things here and there. The benefits are pretty comparable to other jobs that I've had in the past. The culture is good. they try to do things for the employees from time to time.
Production Support Analyst (Current Employee) – Jacksonville, FL – May 29, 2018
This is an ok company to work for, considering I've been with the company for 8 years. There is always potential for improvement, though the company seems to be slowly making a shift towards integrating fresher ideas.
Customer Service Representative (Former Employee) – Lakeland, FL – May 23, 2018
We were like one big family always helping someone new who did not know the ropes yet. Helping customer get things situated on their accounts. Holidays we always had a potluck dinner and decorated for the season. Always had contest to keep up morale. Great place to work!!!! I would still be there today if they would not have moved to Jacksonville, Florida in another call center.
Great people, great location, schedule was great for me
Analyst I (Former Employee) – Jacksonville, FL – May 22, 2018
Management within the company can never make up their minds on how to run the company. One week they are total soft in their treatment on the employee’s the next week they are counting being 1 minute late as an occurrence. There is NO life/work balance. The worse part is that everyone has to agree on something before you can move forward with anything. No one is in charge they all think they are the boss.
Customer Service Representative (Current Employee) – Jacksonville, FL – May 21, 2018
We have a fierce commitment to: Do Right. Sincere respect for each other, our customers and communities we serve. Do for others what we expect of ourselves, with a collective desire to improve things and a genuine understanding of what really matters to customers. Obsess Over the Customer. Fierce dedication to putting our customers at the center of everything we do. Driven to ensure that every interaction is extraordinary, with our sole focus being what’s best for our customers and their financial well-being. Tirelessly Innovate. Constantly creating and reinventing with the singular purpose of making a real difference for our customers.
Buyer / Underwriter (Former Employee) – Home Based – May 19, 2018
Never dull always something to do. Unrealistic goals based on the facts that the company’s rates are not competitive/comparable to other banks especially the credit unions in the market. Management constantly sought feedback but rarely acted on feedback nor provide much support. Pay and benefits are excellent however you will be asked to work 6-7 days per week
HR Director (Current Employee) – Charlotte, NC – May 18, 2018
Over my time with Ally, I have had the opportunity to take on 6 different roles and move from an entry-level position to a leadership role, seeing several different parts of the company. The work environment is collaborative, and one where our employees are empowered to drive real change and business results in the organization. The company has somewhat of a start-up mentality/feel while offering the benefits and security of a larger organization. I would highly recommend Ally as an employer.
this company was a good place to work. The environment wasn't that great but the work was organized and manageable. The hardest part of the job was just learning and keeping up with all the continuous changes that were been made.