used to be a fun place to work where they cared about employees
Loan & Loss Mitigation Specialist II (Current Employee) – Jacksonville, FL – September 10, 2018
typical day-8am to 5 or 7pm, hour lunch, make outbound calls, take inbound calls, get in trouble for building a rap-ore with customers, they want you off the call and on to the next asap.
What I learned-how to give knowledge to others to help them succeed. That I need to look for another company who will help me grow and not hold me back.
Management-micromanage employees, if you are a second late on break it will be a write up, get told what you are doing wrong not what a great job you are doing.
Workplace Culture-everybody for themselves, but non salary must pretend to be team players for annual review purposes, even though the incentive structure promotes individual achievements only, and still no raises in the past 5 years, even for top performers. Leadership does not want anyone who will ask questions as part of the leadership team, so if you tend to challenge something you think is wrong you will never be a leader here.
The hardest part of the job-No career advancement, it is easier to go to another division of the company if you are not a current employee, they like you to stay where you are. You have to know people in other departments and be friends with them to even get an interview. Leadership does not value employees. They make comments like be thankful you have a job. New managers are constantly threatening to terminate employees.
The most enjoyable part of the job-clocking out. The benefits are good, that is what has kept me here for this long. But the stress is not worth it.
good health care plan with short and long term disability and ivf fertility assistance
stress, micromanagement, no career advancement, no raises, bonus structure constantly changing not for the better, hr has the leaderships back not yours, mandatory overtime, metrics