Customer Service Representative in Tampa, FL
Alorica was an awesome job at first when we were working in the office. The office atmosphere and people made the job worth while. On the other hand, the job I did specifically was not worth the pay. I worked for Microsoft Advertising, which paid $12 an hour. We were expert customer support for Microsoft Advertising and did not receive the pay we were worth. There is something called an ‘Agency’ which do exactly what we did, except they don’t have internal methods like us and are not official Microsoft advertising support, but these Agencies pay around $19 an hour. When coronavirus hit, we all started working from home and numbers started to drop (we were understaffed). Microsoft, a multi-billion dollar company decided to pull the program from Alorica. Instead of letting us go, Alorica decided to transfer us to other programs. The entire transfer process was horrible. Not only did they not mention ahead of time that we would be out of work for a week, until the new trainings started, but they were super vague about our transfer options. From the beginning they said we would have many different options but it took weeks to hear our options which were super vague. The options were things like, Costco support for $15. No information about what the job entailed. So I knew I wanted the $15 dollar job and Costco was customer support from my understanding. Fast forward to training, the Costco support I ‘agreed’ to turns out to be for technical support, not the e-commerce Costco support. So I go through a whole training learning technical support for PCs and major appliance, which is information people go to school to learn for years and we had to learn all this in a week training LOL. Worst training I ever encountered and I can’t begin to explain all the technical issues and issues in general we had, in a technical support training class… I decided that this job was not best suited for me and I could not do it, I am not tech savvy and it was impossible for us to ‘expert’ Costco technical support. The customers calling knew more than me LOL. Not to mention the inquires were insanely difficult and trouble shooting a PC is not easy - phone calls we’re back to back bc the program was short staffed. I decided to talk to HR and recruiting about my experience and that I did not feel like this job was correct for me and that I was considering quitting, had I known what the job entailed, I would have never agreed to be transferred to this program. I explained that I didn’t know that costco was split into two programs. I asked to be transferred to the e-commerce costco program instead. To which recruiting told me I could not transfer again til after 6 months… so I quit. I would like to mention, my entire training class but like 2 people quit. I would also like to mention that my entire previous program co-workers (beside management and the few others who got good programs) quit. Summary of my experience, my Microsoft advertising job was amazing, really miss it. The Microsoft advertising managers were great and deserve more credit. Microsoft is terrible for basically firing tons of employees during a pandemic, when they have money… My Microsoft advertising alorica managers were awesome, but the actual Alorica management, recruiting is horrible. Also alorica never paid us on time. We had bonuses that were suppose to be paid out monthly and we wouldn’t get them for like 3 months.