Alorica Careers and Employment

Take calls about medication have to do within certain time periods there is some flexibility but have to bend over backwards to get. Some managers are ok and care about you.

COVERAGE DETERMINATION & APPEALS REP in Mendota heights

on June 13, 2021

Productive and fun we were able to some fun activites

Learned a lot while working there. It was a nice environment. The trainers were awesome. They were very patient and gave very detailed instructions on how to get the job done. After training they had some staff members sit with new people to assist with those who needed additional help. We were also able to have refresher trainings which was very helpful

Customer Service Representative in Junction City, KS

on June 13, 2021

Not bad at all

Overall it’s a good company to work with so far however some managers clearly have communication problems concerning some things . One manager tells you this and another tells you some different . It also took several weeks to have a direct manager assigned to you and when you did you barely get a hold of them.

Customer Service Representative in Tampa, FL

on June 12, 2021

Microsoft and Costco (Alorica)

Alorica was an awesome job at first when we were working in the office. The office atmosphere and people made the job worth while. On the other hand, the job I did specifically was not worth the pay. I worked for Microsoft Advertising, which paid $12 an hour. We were expert customer support for Microsoft Advertising and did not receive the pay we were worth. There is something called an ‘Agency’ which do exactly what we did, except they don’t have internal methods like us and are not official Microsoft advertising support, but these Agencies pay around $19 an hour. When coronavirus hit, we all started working from home and numbers started to drop (we were understaffed). Microsoft, a multi-billion dollar company decided to pull the program from Alorica. Instead of letting us go, Alorica decided to transfer us to other programs. The entire transfer process was horrible. Not only did they not mention ahead of time that we would be out of work for a week, until the new trainings started, but they were super vague about our transfer options. From the beginning they said we would have many different options but it took weeks to hear our options which were super vague. The options were things like, Costco support for $15. No information about what the job entailed. So I knew I wanted the $15 dollar job and Costco was customer support from my understanding. Fast forward to training, the Costco support I ‘agreed’ to turns out to be for technical support, not the e-commerce Costco support. So I go through a whole training learning technical support for PCs and major appliance, which is information people go to school to learn for years and we had to learn all this in a week training LOL. Worst training I ever encountered and I can’t begin to explain all the technical issues and issues in general we had, in a technical support training class… I decided that this job was not best suited for me and I could not do it, I am not tech savvy and it was impossible for us to ‘expert’ Costco technical support. The customers calling knew more than me LOL. Not to mention the inquires were insanely difficult and trouble shooting a PC is not easy - phone calls we’re back to back bc the program was short staffed. I decided to talk to HR and recruiting about my experience and that I did not feel like this job was correct for me and that I was considering quitting, had I known what the job entailed, I would have never agreed to be transferred to this program. I explained that I didn’t know that costco was split into two programs. I asked to be transferred to the e-commerce costco program instead. To which recruiting told me I could not transfer again til after 6 months… so I quit. I would like to mention, my entire training class but like 2 people quit. I would also like to mention that my entire previous program co-workers (beside management and the few others who got good programs) quit. Summary of my experience, my Microsoft advertising job was amazing, really miss it. The Microsoft advertising managers were great and deserve more credit. Microsoft is terrible for basically firing tons of employees during a pandemic, when they have money… My Microsoft advertising alorica managers were awesome, but the actual Alorica management, recruiting is horrible. Also alorica never paid us on time. We had bonuses that were suppose to be paid out monthly and we wouldn’t get them for like 3 months.

Patient Care Advocate in Ohio

on June 11, 2021

Good salary

Good salaryif you need money this is. Great job if you like customer service and talking on the phone its good job. Just get ready for customers yelling at you.lol

See all reviews

What would you say about your employer?

Help fellow job seekers by sharing your unique experience.

Write a review

Questions and answers

People have asked 1.2K questions about working at Alorica. See the answers, explore popular topics and discover unique insights from Alorica employees.

What would you suggest Alorica management do to prevent others from leaving?

What is the interview process like at Alorica?

What is the best part of working at Alorica?

What kind of drug test do they use ?

When does the drug test take place ?

What kind of drug test do they give ? -Las Vegas, NV

What is the interview process like at Alorica?

Hi I would like to know how much is alorica starting off new customer service reps and do they really provide good training?

How long does it take to get hired from start to finish at Alorica? What are the steps along the way?

Are Alorica employees paid weekly or biweekly?

What is the starting pay for a customer service rep.?

What is the starting pay for customer service representative?

See questions about:

See all Q&A

Interview insights

Insights from 2.4K Indeed users who have interviewed with Alorica within the last 5 years.

Average experience

Interview is easy

Process takes about a day or two

Interview Questions

Normal ones

Shared on April 2, 2019

Basic interview questions, just show a lot of personality and you’re good.

Shared on March 14, 2019

Basic skills assessment.

Shared on January 30, 2019

Explore interviews

Alorica locations

What's being discussed at Alorica?

Select a topic to see what people are saying about different issues

Professional developmentExplore skills and training, pay raises and promotions and management and culture.
Mission and valuesExplore company values, community, the relevance of the mission and moving on.
PTO and work-life balanceExplore PTO allowances, work-life balance and flexibility and parental leave.
Work from homeExplore work from home during COVID-19, remote work support and work-life balance.
COVID-19 responseExplore leadership during COVID-19, working conditions and WFH support.