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Taking back to back calls. Heavy multi-tasking and very stressful
Things are fairly moderate pace. Always LEARN something new everyday.
Terrible. But for work, you log into different systems and take calls for Verizon customers and fix their bills, change plans, order devices, fix devices, add on other devices, etc.
Answer calls all day, 2 10 minute long breaks and a 30 minute lunch. Fast paced environment.
Full of managers complaining about there job on how they didn't want to be there or bothered.
Get there 10 min before your shift because if you don’t you will be late logging into the phones. Then for the next 8 hours you will answer phone calls from very rude people and when a phone call goes poorly you will get yelled at by management because they are drunk at work.
You have numerous managers and want to be managers so its hard to know whom youre really supposed to take orders from
Working from home, there were a lot of technical issues. It was difficult getting help from a manager through chat. Took forever for them to respond and read everyone’s questions. Managers had no way to take calls if a customer wanted to speak to them.
The first several days are training for the campaign that the employee would be calling on. During training, the expectations and procedures are laid out. When the employee is on the phones, they must meet the expectations, and be open to the feedback that they receive from leadership.