Working for Alorica.
Management was so hesitant to help with angry customers and then you have a bonus system based on customer surveys and most of the time they do the survey based on how they feel about the company not the service that was provided
Dealing with rude, unorganized management
Trying to tolerate some of the rude customers who call in with a attitude then blame you for being rude.
Knowing who’s bread to butter
Always being monitored. Micromanaged.
Noisy and distracting call center atmosphere. Requirement to navigate multiple complicated programs, computer failures, and try to visit with the members at the same time. We were encouraged to lie and make up anything we needed to in order to get a good rating on our calls.
Getting drug views done more quickly
Training was to short and not enough information.