Questions and Answers about Alorica

Here's what people have asked and answered about working for and interviewing at Alorica.

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What would you suggest Alorica management do to prevent others from leaving?

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55 answers

They don't care! I really think those gals in the office receive a commission for every time an interview is scheduled, w/o first looking at the prospective candidate's online assessment to supplement the meager wages they receive. It's all about quantity, not quality.

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1. Don't just pay a little above minimum wage. That shows that you don't care about their struggles at all. This job is easily worth at least $3 more an hour. Alorica can definitely afford it too.
2. The whole thing with only giving us two 15 minute breaks and a 30 minute lunch, is ok, an hour would be better, we barely have time to do anything and the stuff in the breakroom is too expensive and tastes like truck stop vending machine sandwiches. BUT the big thing is that if you go to the bathroom it's counted off of your break time and that is horrible. It's the worst rule and I have never seen any other company do that. Ever. It's ridiculous, especially in a place full of adults. The day I learned that rule there was a girl getting sick in the bathroom and I remember thinking "she's in here throwing up, there goes her breaks for the day" and how pathetic and sad is that?
3. The limited medical plan for employees there for less than a year is terrible but it's really not much worse than the insurance you offer after a year. They aren't worth the money it took to print information booklets. You need to also work on getting DHMO for all locations because it is better than the PPO version for dental. The health insurance needs to be scrapped altogether and start over. Your employees are worth it. If you value your employees then they will value their job more and alot of the issues will correct themselves.

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5
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They treat employees any kind of way. They will team up on you to have you fired. Shutdown the whole building

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4
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Management is very unprofessional and rude to employees

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13
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Start behaving with integrity ! The name "Alorica" is some code word for 'screw employees till they dehydrate!'.

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11
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Deliver on what they promiss

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7
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Pay a living wage, not just a a dollar higher then minimum. Give the employees a real health plan, not just managers. Adequate size cubicle, not just enough for the computer and keyboard to fit. You make taking calls an assembly line of people with low wages, and the bare minimum for health coverage. No wonder turnover is so unbelievable. Invest in your people!

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18
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Stop doing things like OTHER big employers do to their employees. Start with the basics. THE GOLDEN RULE.

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5
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Pay more, how do you expect adults to afford rent with what you pay especially after canceling annual raises and taking away holiday pay.

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10
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"Alorica" needs to remember the "golden rule" treat others the way you would like to be treated! Stop the micro-management the favoritism, prejudice and biased attitudes that have been displayed and demonstrated by leads and management. The pay rate is horrible, work areas unclean, unruly display of employees, however, I have not seen these acts or environments conducted at other "call centers". Team leaders yelling during your calls does not promote professionalism. The advocates that represent you show nothing but extreme prejudice and lack of involvement towards those with disabilities. TAKE RESPONSIBILITY!

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16
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