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Communication is a plus when it comes to managing any team. Great communication and how you communicate to others helps a company succeed.
Quit hiring tweakers and if you're going to drug test, test for ALL of them, not just marijuana
You should stop worrying so much about getting new people in the door with hiring bonuses cause most only stay long enough to get the money. Instead you should show your loyal employees you appreciate them! Also make it so if you know a job you are able to advance... Now its just if you kiss up and are liked it has nothing to do with skill set or knowledge of a program. Attitude reflects leadership....and leadership is like high school if you're not in their group you will never get anywhere in the company
Favoritism and sexism at the Alorica in Durant, which is now WFH.
I would suggest Alorica get rid of their current management at the Miami, FL location and start over. They need to hire more qualified leaders that is fair-minded, organized, and empathetic. The management team now is very disorganized, unfair, and lack empathy. They do not care if you are sick, have a deceased family member, or have children to attend to. You will still get terminated if they feel that you missed too many days.
To begin, I'd say offer your new employees more in depth-training. Don't just throw them to the wolves. While in training, be organized. So much time was wasted trying to gain access to computer systems. Organization is what this company struggles with HARD. My trainers were constantly near the breaking point because of this. Practice what you preach. "Come to work to come to work."
Hire with the intent to keep each employee long term. Don't have over emotional cry baby, attention seekers as management. Promote educated people with a high work ethic instead of "yes " men with only a high school degree and a bunch of children. Be honest with your self and other staff members. Get rid of the under achieving drama queens in HealthCare Management team. )
ABQ NM needs to be audited stop giving the jobs to the pretty girls and the favorites not sure why they are the favorites.People with no experience are place to be managers and QA stop that at least make them earn the position..Recycle Managment .
You really need to focus on Management TM Trainers-QA(useless) +HR. Security not the agents trying to make a living.That's is really your downfall.Clean up your leadership.Lead trainers having babies with TMs. It is Scary .Clean up all Managment truly. You hire every crazy person in town is a Circus.TMs sister pulling a 16 hours shift walking around doing nothing
Treat people the way you would want to be treated especially upper management. Consider changing your attendance policy. The newest policy is horrible. We can't get sick ever or we lose our jobs. It's starting to feel like a sweat shop.