Alorica Employee Reviews

Found 5,166 reviews matching the search
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Only good as a temporary job
Pharmacy Technician (Former Employee) –  MinnesotaSeptember 20, 2017
Very unprofessionally managed business. Work environment is very casual as it should be with such low pay. Mandatory overtime consistently. Even if you are working your scheduled overtime, they will ask for more. Some people are working in PJ's and sleeping under their desks. Team leads are unprofessional, juvenile and you're never sure who you are reporting to.
Pros
Casual
Cons
Everything else
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Great for family/work life balance
Macy's.com Remote Supervisor (Current Employee) –  Work at HomeSeptember 20, 2017
Overall its a great company to work for if your looking to keep your head down and just simply looking for an extra income. I don't like the high turn over rate in Management and do not feel that the advancement opportunity is there unless you can acquire a position that is not a TM position.
Pros
Great scheduling
Cons
No health care, limited possibilities
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Loved it
Call Center Representative (Former Employee) –  Beaumont, TXSeptember 20, 2017
Alorica was a good to work . i loved it . it was flexable with my
Time as a mother and all . i love coming to work seeing my mangers they are awsome.
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Worst. Place. Ever.
Customer Service Representative (Former Employee) –  Colorado Springs, COSeptember 20, 2017
On top of being treated like the scum of the earth by the callers who are angry that their bills high higher because they go over their data when they watch netflix on their phones all day without connecting to wifi, the way that management treats you is far worse. They don't even do anything, just sit there all day, playing games on their phones, making jokes with each other, and ignoring escalations.
Pros
The pay.
Cons
Literally everything else.
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Ok
Customer Service Rep (Former Employee) –  Mobile, ALSeptember 19, 2017
It is a good paying job but you must stay on your P and Q's because big turnover rate. There are some managers there that handles their jobs well and others who just there for a check
Pros
Bonuses unlimited overtime when avail competitions
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Not a good place for employment
Team Manager (Current Employee) –  San Antonio, TXSeptember 19, 2017
They don't pay the commission they offer none of the team managers want to help the agents they're usually no where to be found. This company also acted shady while I was there
Pros
Pto
Cons
N/a
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Not a great place to work
Inbound and outbound Technical Support (Former Employee) –  Magna, UTSeptember 19, 2017
This is a horrible company to work for. The environment was like high school and management did nothing to correct it. They ended up being sued for taking away all employees breaks and lunches.
Pros
Lots of overtime whenever we wanted.
Cons
Took away breaks and lunched in their entirety.
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Work environment
Customer Service Representative (Former Employee) –  Austin, TXSeptember 19, 2017
Though the work environment was relaxed there was slight drama within the people that worked there. Giving a negative atmosphere at times. In all the work environment was quiet
Pros
none
Cons
Lunch hours were always off
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Tech support
Customer Service Representatives (Former Employee) –  Simpsonville, SCSeptember 19, 2017
I provided technical support for electronics and home appliances or dispatch technicians to their homes for warranty repair. I provided troubleshooting step to make sure the issue was not a minor issue that could be fixed at home.
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Na
Pharmacy Clerk Data Entry (Current Employee) –  Tucson, AZSeptember 18, 2017
Management doesn't care about the job, the people working dont care abut customers needing there medicine. Now they are shutting down my dept and I have to scramble and find a new job
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relaxed atmosphere and nice bosses
Sales Associate (Former Employee) –  San Antonio, TXSeptember 18, 2017
This job was a good job overall but the pay wasn't that great and it can be stressful at times. Only bad things are when you get crazy customers. I learned how to talk good on the phone.
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customer service rep
Customer Service Representative (Former Employee) –  Fresno, CASeptember 18, 2017
its an nice work place but it isnt for everyone its kind of a slow speed job it i like to be able to get up and move when i feel but it definitely good money
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Poor upper management, chooses favortisim and unfair to the majority
Customer Service Representative (Current Employee) –  Greensboro, NCSeptember 18, 2017
Poor upper management, chooses favortisim and unfair to the majority. Doesn't compensate senior employees. Doesn't properly train new employees. A lot of work place relationships and large turnover due to lack of communication
Pros
Overtime
Cons
Favortisim
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Alorica Nightmare
Patient Care Advocate (Former Employee) –  Corpus Christi, TXSeptember 18, 2017
This is a great place to work if you don't care if you are treated badly. A typical day includes you getting yelled at by patients, you can only use the bathroom on a designated break and there are signs in the restroom that say to hurry up. Its a horrible environment.
Pros
Free cake sometimes
Cons
short breaks, managers lacked professionalism
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Alorica
Customer Service Representative (Former Employee) –  Sioux City, IASeptember 18, 2017
Working at Alorica was both good and bad. I enjoyed working with my teammates, however management was rarely around when people needed help and the benefits weren't that great.
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Very high stress
TECHNICAL SUPPORT (Former Employee) –  El Paso, TXSeptember 18, 2017
There aren't enough calls to meet quota.

Very high competition. More training than on calls.

It's very high stress and managers are always on your back.

Everything you sell is verbatim.
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Leaders keep a positive attitude, do alot with charities and community
CSR - Customer Service Representative (Current Employee) –  Terre Haute, INSeptember 18, 2017
Wish they had more hands on training. Its alot to have to know and many different places to go into to complete each call. Takes alot of patience when your getting irritated customers all day. Best part is my co-workers and the occasional understanding customer.
Pros
Pay is good with commission and bonus
Cons
Most all calls were upset customers
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Stress free work place steady call volumes
Customer Service Representative (Former Employee) –  Reno, NVSeptember 17, 2017
Customer service representative taking calls for ederly customers to help assist them with filling their medications and also keeping the customers information update in the system for the pharmacists and insurance information as well
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Good place
Customer Service Representative (Current Employee) –  MobileSeptember 17, 2017
Thank GOD for a job. I like thae money and overtime whenever you can. Its just some managers are juat boujie. But other than that its money and a great way to get money.
Pros
Dress up days
Cons
Raises
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Overall good place to work
Customer Service Representative (Current Employee) –  Fresno, CASeptember 17, 2017
Overall it is a good place to work. They provide ample training which is fun and enlightening. Can sometimes be stressful but usually laid back as long as you know what you're doing and keep your stats up. Pay is minimum wage unless you transfer to a different department then the pay could increase depending on your new position. They have good incentives and fun activities and the managers are usually very helpful as long as you use your tools prior to asking for help. There sometimes is mandatory overtime and you can usually sign up for overtime as well so you get at least 40 hours per week if not more.
Pros
Incentives, room to promote, long lunch
Cons
Customers are not always nice, minimum wage
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Overall rating

3.0
Based on 5,514 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.8
Job Security/Advancement
2.8
Management
2.7
Culture
2.9

CEO Approval

58%
2,483 ratings
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