Service Support Specialist (Current Employee) – Tampa, FL – July 21, 2018
the job has evolved more into an account manager, but still pays the agents as entry level customer support. management; petty & don't care about workers. when ever a question is ask the answer is because i said so. No paid vacations, limited PTO, no paid holidays off.
Call Center Agent/Customer Service (Former Employee) – Cutler Bay, FL – July 21, 2018
Alert that is a great place to work there are pros and cons to the business but overall it is a great business and experienceThey also have great benefits and 401(k) and also a great incentive when you have a great sales I would love to work at a local again someday
Free lunch in the incentive that you get when you say you sale
Inbound Technical Support, Tier II (Former Employee) – Tulsa, OK – July 21, 2018
This can be a great first job. It doesn't pay the best, but training was the best, and advancement can be swift. They will work with you if you are a hard-working individual and striving to do your best.
UPS Call Center/ Customer Service Representative (Former Employee) – Newport News, VA – July 20, 2018
I didnt like the hours to a point it went from working a normal 8 hours to overtime from 9am to 8-9pm at night and on weekends will have to work from 9-2pm it was good money but was never home with my child, just to see them sleep,
Call Center Agent (Former Employee) – San Antonio, TX – July 20, 2018
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records.
Customer Service Rep (Former Employee) – Colorado Springs, CO – July 20, 2018
We had 8 weeks of training on their computer system and techniques for Verizon customers. It was learning about data plans and prices, late fees, putting people for qualified on new accounts and taking them off old accounts. Doing Talk, text and data plans. Handling customer calls of problems and solving their issues.
Customer Service Representative (Current Employee) – Spokane Valley, WA – July 19, 2018
Expected to take on new roles and titles with out compensation. No raises or decent benefit package available. Mandatory time off due to lack of volume after guaranteed minimum of 40 hrs for fulltime position.
Customer Service Representative (Former Employee) – Tucson, AZ – July 19, 2018
It was a good company to work for. It just didn't have advancements to further my career. The environment was a little disruptive some times but that is expected in a large room of people. The supervisor was very polite at times.
I loved my job just was no advancements or levels of sucess in this company
Customer Service Representative (Current Employee) – Robinson Township, PA – July 19, 2018
The position i had and the job that I did i loved it it was easy and I got a chance to experience working in this position never worked for a call center before I helped customers with their accts bills and also took payments over the phone with checks or crdt or debit cards but this company offers no raises and no opportunity to become anything
Flexible hours and a great work enviroment
No advancements or acknowledge for hard work or goin above and beyond for the customers or company
Customer Service Representative (Current Employee) – Terre Haute, IN – July 19, 2018
well first off, theres is no customer service it is nothing but sales they dont care how you treat customers as long as you get sales and only tv sales count. if you have family problems well forget it they hit you in your paycheck as punishment and take away any and all bonuses that you have previously earned, the haze you the mentally try to break you. the place is just not a good place to be, in mental standing it is worse than high school people are so immature save 3 that i know of. your your sake dont work here...
bonuses for sales, and pet insurance...
hazing & humiliation if you do not get sales and they take away all of your bonuses.
Manager Workforce Management Analyst (Former Employee) – Omaha, NE – July 19, 2018
I used to love this job until we were all laid off to push our jobs offshore. Most of us were there for 15+ years and now we are jobless because the company decided to purchase another company that was millions of dollars in debt.
Back office processor (Former Employee) – Jackson, MI – July 19, 2018
This is an awful company to work for. They want you to work your life away for minimal pay and benefits. They never want to give anyone a raise, and constantly call for mandatory overtime. They don’t tend to give days off when requested, so you have to call in and get an infraction for it. You can’t have a life outside of work when you work for this company. Management doesn’t do a thing all day, but they get to work 5 hours and go home. I have no positive words for this company.