Not enough pay, lied to about pay, no after-call, and only 10 minute breaks.
Customer Service Representative (Current Employee) – Rockford, IL – November 17, 2018
Like all call centers, it's fast-paced, generally mid to high intensity. Almost everyone I have interacted with in management, training, on the production floor, has been wonderful. The training process is more in-depth than some other places. However, there is absolutely NO use of after-call. This is probably one of the biggest issues I have with Alorica. Sometimes a call will come in while I'm still talking on the previous call. Even if the call ends before the next one comes in, there is practically no time to notate the account, unless the incoming call agrees to be put on hold so you can notate the account. The other big issue with Alorica is that the pay is only $10 an hour. This has two sides, one being that, personally, I don't feel that is enough for such a stressful position. Secondly, the application said $11.50 for the first 90 days, then $12 after the first 90 days. When I asked about it, they said those positions were full, but after they hired me, I saw they continued to post new positions available listed with the higher wage on indeed and on their website. It makes me feel lied to, and that is not good practice as an employer to set that impression, especially with new hires. The third big issue I have with Alorica is that for an 8-hour shift, you do get a 30-minute lunch, which is standard, but you only get 2 10 minute breaks. This is the only location I have ever not had 2 15 minute breaks. Overall, great for some people, but not enough for me.
sometimes free food, friendly management, in-depth training
short breaks, low wages, no after-call