Alorica Employee Reviews

Shifts seemed to drag on, did not have opportunities to talk with other coworkers. Did offer reasonable break times and snack bars. Job functions were really easy.

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Exhausting but fun around good people

Customer Service Representative (Former Employee) - Philippi Historic District, WV - September 21, 2023

ALORICA provides an excellent platform for career growth. The training and development opportunities are top-notch, ensuring that employees are equipped with the skills and knowledge needed to excel in their roles. The support from management is unparalleled; they genuinely care about your professional development.One of the standout features of ALORICA is its inclusive and collaborative work culture. I had the pleasure of working with a diverse and talented group of colleagues who made every day enjoyable. The teamwork and camaraderie within the organization are truly remarkable.

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Alorica insights

Based on 7,387 survey responses

What people like

Supportive environment
Ability to meet personal goals
Ability to learn new things

Areas for improvement

Sense of belonging
Trust in colleagues
General feeling of work happiness

Ok

WAH Customer Service Representative (Current Employee) - Michigan - September 21, 2023

Hours are scare and hard to get. Support is ok. Not a lot of opportunity for growth. It is flexible hours wise and management is ok but hard to get in contact with.

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Probably the worse place I ever worked. Toxic,bad mgmt. Drugs.

Customer Service Representative (Former Employee) - Tucson, AZ - September 21, 2023

What is the best part of working at the company?No good part, management is terrible. No one knows what's going on. They lie. Stay away from this place!What is the most stressful part about working at the company?Not having proper training and thrown on floor with no supportWhat is the work environment and culture like at the company?Toxic, no culture at all, constant anxietyWhat is a typical day like for you at the company?Non stop videos , horrible atmosphere

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it’s cool

Customer Service Representative (Current Employee) - El Paso, TX - September 21, 2023

okay environment, okay work, overall okay. can’t complain i recommend if you need a job and need it fast. can get stressful .

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Good experience, but they need to provide more in depth training for new employees.

Work From Home Customer Representative (Former Employee) - Lake Charles, LA - September 20, 2023

What is the best part of working at the company?They provide the equipment needed to be able to work from the comfort of your home.What is the most stressful part about working at the company?The training they provide is rushed. They don’t take the time to make sure the new hires understand what their scope of support is during training or offer to help new hires if they are struggling with understanding procedures. When some questions are asked, the instructors always say they will find out and get back to you on it, but never do. So by the time you go to answer calls in production, your on your own and expect you to fake it until you make it with the customers. They do not have enough support for new hires so your thrown to the wolves to fend for yourself and figure it out on your own, as long as you do it fast to keep call handle time down, or you get a written warning or correction form to fill out while they put you on temporary probation.What is the work environment and culture like at the company?I like being able to work remotely. And most of your team is also new so you have that support from teammates.What is a typical day like for you at the company?If your teammates can help out when you have questions, you’re lucky. But if you’re waiting for a supervisor or manager to help you out, you may be waiting a bit for an answer and that will mess up your call handle time. If your call handle time is not where they think it should be, then you get a PIP write up and only so much time to get it down r better at handling calls faster.

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An extraordinary amount of work at a non-sufficient wage

Technical Support Representative (Current Employee) - Remote - September 20, 2023

What is the best part of working at the company?Daily Pay access benefit is wonderfulWhat is the most stressful part about working at the company?Your schedule is changed at will without your approval, difficult to make plans. What is the work environment and culture like at the company?Work from home is absolutely wonderful

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Interesting…

Team Manager (Former Employee) - Tulsa, OK - September 20, 2023

Alorica has been an interesting place to work for the past almost 2 years. Normal day of coming in and getting caught up on requests from your team and then proceeding to follow up on requests from upper management while still meeting with each individual CM once a week for a coaching as well as once a week huddles for entire team. Before we RTO’d in Oct we were told that management would still have some freedom on if they were ill or an issue arises to be able to work their shift from home since we had previously been WAH for the past yr and a half. That didn’t happen. The reasoning we were given was we needed to keep things consistent and the CMs would be upset if we were allowed to do that, yet upper management was consistently “working from home” if you’d even call it that with a lack of responses from them during that time. No consistency there. The HR person for our Tulsa site lacks any kind of respect or inclusiveness towards anyone that isn’t “a person of faith” and has told a majority of management that they will soon be out of a job, even though upper management is denying these upcoming changes, causing a lack of trust with anyone in upper management on whether our jobs were truly safe or not. Needless to say I won’t be the one going down with the ship if it comes to fruition. Waking up with a dreaded feeling hanging over you on whether you’d get a next paycheck is not something I’d recommend anyone opt into. With all of that being said, I have gained a tremendous amount of experience in my time with Alorica which I am appreciative of. I wish things would have remained -

Pros

Coworkers, Advancement Opportunities

Cons

Lay offs, Hr, Gaslighting

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Good pay available

Customer Service Representative (Former Employee) - Joplin, MO - September 20, 2023

They outsource everything, have no process to resolve issues that arise and do not adhere to their own policies. Would rather lose an employee then devote any time to resolving issues.

Pros

Decent pay

Cons

Outsource excessively, unable to resolve discrepancies with their own 3rd party providers, do not adhere to their own policies

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The worst

Customer Service Representative (Former Employee) - Tulsa, OK - September 20, 2023

I e worked here twice. The first time I left I swore I would never go back. Then I did because I desperately needed a job. And I paid for it. If you don’t stick to the status quo they will get rid of you. They fabricate reasons to fire people who question the system. The system that is jacked. I’ve known at least a dozen people who were randomly fired for “quality” who never had any issues before. This came after they made a complaint to HR about bad work environment or management.

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The management sucks

CSR - Customer Service Representative (Current Employee) - Las Vegas, NV - September 20, 2023

If you need money work here. If you need sanity don’t work here. The management all care about numbers they want you to be a robot no personality at all. You can get fired from going to the doctors and they will not accept doctors notes.

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Terrible pay, poor management

Customer Service (Former Employee) - Green Tree, PA - September 20, 2023

I worked the midnight shift for Alorica and still only made $10.75 per hour. superviors and management didn't bother hiding who their favorite employees were.

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A great stepping stone job, not recommended for a career.

Quality Lead (Former Employee) - Lake Mary, FL - September 19, 2023

A typical day: You log in, you check in with your manager/quality Lead Supervisor, you start work. You take calls, and are expected to action your existing cases while managing and creating new cases, while juggling your AHT, ACW, and other call stats.Workplace culture is quiet, sometimes petty and passive aggressive.Most enjoyable part of job is earning bonuses based on your survey volume from customers.Hardest part of job is staying focused on work and perfectly balancing your stats; be prepared to be on an outlier every month.There are no floating holidays, you are not given "guaranteed days" off for your birthday or doctor appointments. You take a point on attendance for sick days, personal vacation days, and whatever reason. PTO is also very difficult to apply, and is approved arbitrarily. Your PTO resets at the end of every year and does not carry over. You will build PTO very slow your first year.If you work from home, you are sent a computer. If your computer fails, you can't work, and you don't get paid. I knew other employees not getting paid for 2 weeks to a month because they kept getting sent faulty computers.Great for work experience, I do not recommend staying long term.

Pros

Work from Home

Cons

Short breaks, Healthcare, PTO hardly gets approved, bad attendance system, you are not compensated if your work from home computer fails and prevents you from working.

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Awful Management

Highline (Former Employee) - Lake Mary, FL - September 19, 2023

Overall the experience was terrible I would have issues with equipment no one would help. I never got the proper training to take calls they just put me on the floor just because they didn’t have enough agents in queue.

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Not productive or a great place to work

Customer Service Representative (Current Employee) - Wfh - September 19, 2023

After training you get thrown to the wolfs and have to fend for yourself. Please don’t get a customer that want a sup the managers refuse to take the calls and leave you stuck on the call with angry customers. This company needs some improvement. They are losing workers left to right. Hardest part of this job is you have no help you on your own. Most enjoyable part is pay if you’re a single person with no kids. Management is the worst of the worst.

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Call center

Pca (Former Employee) - Corpus Christi, TX - September 19, 2023

Great first place to start to get some work experience -definitely teaches patience - has a good 6-7 week paid training program but there is still so much to learn while working here it’s never ending has possible positions for you to be moved up and higher pay if you’re looking to be a manger or team lead etc

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Some supportive coworkers.

HR Talent Acquisition Recruiter (Former Employee) - Niles, OH - September 18, 2023

The manager for the niles, Ohio and rocky mount, North Carolina work from home talent acquisition teams is such a joke. Worst manager I had worked for. Management is terribly disorganized and refused to do their job which was necessary for recruiters to do their jobs. Management plays a lot of favorites and doesn’t like when they are proven wrong.

Pros

Fun job

Cons

Terrible management

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Stressful

CSR - Customer Service Representative (Former Employee) - Terre Haute, IN - September 18, 2023

The hours were consistent but you were constantly expected to do 10 hours of work in 8 hours. If you weren't able to complete all of the extra work, you could be written up.

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Treats you good until they don't

Team Manager, Customer Service (Current Employee) - Lake Mary, FL - September 18, 2023

Unfortunately Alorica is really good at making you feel valued up until they need something. Once it's a business need, there's no flexibility and they will throw you out the door to fend for yourself if you don't comply.

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Ok place

Quality Assurance Analyst (Former Employee) - Beaumont, TX - September 18, 2023

The job was fun and easy loved working there till the contract ended. Worked Monday-Friday 8-5;30 my supervisor was wondering. We made the place fun to work for.

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I imagine it is what heck is like.

Customer Servie Reperesnetative (Former Employee) - Alorica - September 18, 2023

What is the best part of working at the company?When your shift ends and you get to go home.What is the most stressful part about working at the company?Dealing with their micro-managing. Imagine being on a call with a customer and having management constantly harassing you in chat. What is the work environment and culture like at the company?The call center reeks of depression and cheapness. Everyone there is miserable and looking to get out. What is a typical day like for you at the company?Stressful, and unsatisfying. I have absolutely nothing good to say about them.

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