Alorica Employee Reviews

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3.0
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was a very stressful and strict place to work
Answering Service Agent (Former Employee) –  Saraland, ALJuly 18, 2018
Very stressful environment they will hold you accountable for things out of your control and even to the point were annoyingly repeating steps with customers was preferred over actually getting them help.
Pros
decent pay and hours
Cons
overly strict policies and bad management
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3.0
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Offers Non-Credible Health Insurance
Customer Service Representative (Former Employee) –  Tucson, AZJuly 18, 2018
If having decent health insurance is important to you, choose another call center. The health insurance they offer is not considered "Credible Coverage".
Pros
Nice work enviornment, nice people
Cons
Poor benefits, low pay
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1.0
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horrible work place
Trainer/Internal Tech Support/Adjudicator (Former Employee) –  Valley, WAJuly 18, 2018
horrible work place and experience. There is so much drama and chaos in this building it makes it very difficult to go to work keep your head down and do your job.
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4.0
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decent place to socialize with co-workers
Intake Coordinator (Former Employee) –  Las Vegas, NV 89119July 18, 2018
It was a very good experience for me to learn from the company the work I had being connected with United Health Care. I learned a lot about how to facilitate and process insurance claims, medical requests for medical necessities such as private, medicaid and medicare.
Pros
good working environment.
Cons
not much room to grow.
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1.0
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Very cut throat environment that is filled with drama.
Prescription Solution Representative (Former Employee) –  Rocky Mount, NCJuly 18, 2018
A typical day at Alorica was so stressful and unprofessional. The hiring process could be more intense and accurate. The management could be more aware of policies and procedures for a call center. Lack of respect of management and other employees.
Pros
Employees could accumulate or give away as many hours as they wanted.
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2.0
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Overall my supervisor was great. The rest of the management needs a little work. The atmosphere is not an professional environment.
Billing Representative (Current Employee) –  Pensacola, FLJuly 18, 2018
Working at Alorica can be stressful. The environment is not professional. My supervisor was a great supervisor but management overall needed work. They never enforced dress code and I think that should be one thing they should focus on.
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2.0
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n/a
Team manager for Alorica (Former Employee) –  Rockford, ILJuly 18, 2018
no review- you have to live it to understand, very stressful place to work. Pay is decent and does offer benefits. Never closes on holidays is a big downside to working there.
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2.0
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yes
Pharmacy Technician/Prior AuthorizationTech (Former Employee) –  Huntsville, ALJuly 18, 2018
staff could have owned their mistakes and help employees as needed. organization can help to productivity of under dog workers we woud excell;; better.
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5.0
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Call center
Customer Service Rep (Former Employee) –  Greensboro, NCJuly 18, 2018
there were many things changing. could use some organization within the company and between leaders. need to do better on that end. being more consistent.
Pros
cafeteria, unlimited overtime after training.
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1.0
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Not fun very stressful Unprofessional work environment
Customer Care Agent (Current Employee) –  Greensboro, NCJuly 18, 2018
They probably would have did better if they didn't have a lot of young bucks running around like they owned the place, as well as the management the training SUCKED!!!!!! We suppose to learning not talking about DRAKE AND TALKING ABOUT OUR PERSONAL LIFE ( not unless it had something to do with the work place!!) VERY LOUD OBNOXIOUS. You really have to pay attention to everything and if you was thrown off once you would be lost was no need to go back because when you go back the trainer would say oh we behind so you would have to catch up on your own. There was a lot of different was to train this class and to help others and not just pick out the ones that you thought would ROCK!! Favoritism was one of them as well. I was really looking to work for this place and move up but decided to quit! Also that PTO Stuff should wait until you are physically on the floor in another group NOT WHEN YOU ARE IN TRAINING. Training should be offered anytime even if you miss a day and your team is ready to be on the "ACTUAL FLOOR" If they are not ready they should extend training regardless. ONE TEAM ONE BAND RIGHT! No one should have to loose in a call center like that one. To many don'ts in a unprofessional call center like that one. However, a typical work day there was like here we go raising our hands like children instead of having your floor support sit with each and individual person until they understood the job, I did learn somethings and glad I did because I always wanted to learn what went on inside of THAT call center. Management walked around with his head in the air like he was  more... the ishhh!! ( like his shyt dont stink)somethings I had to teach him and he knew it. OK we get it the fact you been there along time but there was others that never did call center nor been in that particular center ( shut your pride down and don't get an attitude because someone ask you a million question " it don't matter that's what you are there for smh! HELP Not make others feel as if they are wrong for asking questions. The hardest part of the job was learning the system. Should learn the system first in training and then go to the book and then the floor. 12 weeks huh?? The most enjoyable part of the job was when you could sit alone and no one would bother you.  less
Pros
Good opportunity to move up
Cons
read the comment
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4.0
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Flexible hours but minimal pay.
Work from Home Agent (Current Employee) –  Albany, GAJuly 17, 2018
Hours are very flexible but pay is minimum wage and the calls are sometimes overwhelming. There are multiple companies under Alorica's umbrella so there are multiple job opportunities.
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2.0
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Fun place to work
Customer Service Representative (Former Employee) –  Topeka, KSJuly 17, 2018
Constant challenge. Management is readily available to assist. Atmosphere is very fun and inclusive. Hours were flexible if needed. Benefits were above par.
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3.0
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Steriotypical Call Center Job
Customer Service/Tech Support (Former Employee) –  Fresno, CAJuly 17, 2018
Lots of training so you dont have to worry about knowing much going in. Also a wide variety of shifts for people of all types. Also promote within so good chance to advance.
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3.0
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Fun enviroment
Customer Service Representative (Former Employee) –  Norfolk, VAJuly 17, 2018
Very nice place to work, easy job. managers are always around when you need help. All employees are nice people to work with. everyone helps each other out.
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4.0
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productive
Cashier (Former Employee) –  Rockford, ILJuly 17, 2018
work was easy , but its more down time than working and not much to do to keep you working . we have weekly meetings and everyone is very friendly. its enough pay to live off of
Pros
enough lunch break, good pay
Cons
to much down time
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1.0
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Very stressful and uneven work requirements between employees
Customer Service Representative (Former Employee) –  Pensacola, FLJuly 17, 2018
The work environment is very stressful and the priorities change day by day. Each Manager is different and allows different qualities in different representatives. Some agents are allowed to steal time without repercussions while others were dismissed. A very uneven work environment.
Pros
hour lunch, unpaid
Cons
minor coimpinsations for sales
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2.0
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Deadend
UPS PROACTIVE RESPONSE REPRESENTATIVE (Current Employee) –  Newport News, VAJuly 17, 2018
The hours suck, the money is fine, really could be better, and as a company Alorica is just in a race to the bottom. It doesn't care that their employees are being set up to fail, they just want bodies on the phones.
Pros
decent money, but not great
Cons
bad healthcare and benefits. new hires get barely any PTO
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5.0
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It was difficult
Customer Service Representative (Current Employee) –  Fresno, CAJuly 17, 2018
You had a lot of people calling in that were unreasonable. The coworkers and staff were wonderful, but the hours are strict, no room for change. It was lovely working there for the most part.
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3.0
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It's a job to pay the bills but not much else
Service Manager/Patient Advocate (Current Employee) –  El Paso, TXJuly 17, 2018
The work is usually simple and repetitive. Well above minimum wage, but the only way to build a career is to put your head down and make sure you have nothing else to do.
Pros
Simple to maintain, steady pay & hours
Cons
short breaks, little room to grow
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3.0
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Training is provided.
Customer Service Rep (Former Employee) –  Humble, TXJuly 16, 2018
Good starter job. Will learn Client and Product information to do your job. Your hours may change,depending on needs of the Client. Amount of raises are unclear.
Pros
CoWorkers
Cons
Hours
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Overall rating

3.0
Based on 7,663 reviews
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Ratings by category

3.0Work/Life Balance
2.7Compensation/Benefits
2.8Job Security/Advancement
2.7Management
2.9Culture

Diversity score

79out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Alorica.

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