From my time working there (since 2015) I had 5 managers, all of my previous managers were fired and new managers were just agents from the production floor with no experience as managers whatsoever. Horrible enviorment to work for, if you get along with higher ups you get decent treatment, if you dont get along they will make your time there miserable, also if you dont meet your monthly quota even by one month, youre treated as public enemy no.1. To them youre worthless if you dont make sales and they sure as heck make sure you know that. They ask way to much of you for the 10/hr you get paid, you basically have to sell cell phones, tv service and internet to customers who are calling about their bill being so high already while on a monthy quota that is horrible, plus when you do get your sales alorica will try its best to not pay your commission. If you have a high average handle time on calls they will cut your commission in HALF. Who keeps the other half? MANAGEMENT! How are you suppossed to meet handle time when you have to make so many sales a month. They expect a handle time of 12-13 minutes but each sale take more than 1 hour of phone time, so if youre a top seller it will be very difficult to meet your handle time and the end of the month, so what happens next? You guessed it, you only get HALF of your hard earned dollars only because your handle time was higher than 13 minute average. This place is horrible I would not recommend to anyone. At&t wireless and directv/uverse project.