Alorica Employee Reviews in El Paso, TX

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Recommended
Customer Care Representative (Former Employee) –  El Paso, TXDecember 9, 2017
I would recommend Alorica, it is a good job with a lot of opportunities and great people to work with. People are polite and take care of each other. The only thing that is not acceptable is that the parking lot is most of the time full of trash.
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fun and fast paced
Customer service (Former Employee) –  El Paso, TXNovember 29, 2017
This place was very fun to work for they give kudos to everyone that does a good job. Call center gives bonus for doing good work what made people want to work.
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Changes to the need of their customers
Customer Service Representative (Former Employee) –  El Paso, TXNovember 29, 2017
At first was a nice place since it was based on customers servir 100%. But like all bussines has to adapt to it's customers needs and it transitolned to a hybrid customer care and sales ambiance.
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productive environment
Customer Service Representative (Former Employee) –  El Paso, TXNovember 28, 2017
Handle customer care calls mostly about customer monthly bill walked customer through bill explained charges and educated on how to navigate companies website and application to make self service easier. Handle inbound calls when not being able to help resolve customers issue I would make sure to get the customers to the correct representative for further assistance.
Pros
paid time off
Cons
short breaks
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it's not custer service its all sales
Customer Service Representative (Current Employee) –  El Paso, TXNovember 27, 2017
it is a good place for people that likes to talk,and a good people person it wasn't my kind of place to work it was to stressful, and it wasn't what I expected it to be.
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Childish place to work, like working in a high school.
Customer Service Representative/AT&T (Former Employee) –  El Paso, TXNovember 27, 2017
Childish place to work, like working in a high school. The supervisors never helped their teams and the hours werent given. They would send you home whenever they please and not teach anything on the systems to improve overall sales and work flow.
Pros
None.
Cons
Never paid commission, docked hours, unfriendly.
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Bad place
Customer Service Representative (Former Employee) –  El Paso, TXNovember 24, 2017
The work environment is okay just not a great place to work for 12 or more hours with the horrible pay and the unreliable managers and co workers. No communication
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Good place to work overall
Call Representative (Former Employee) –  El Paso, TXNovember 21, 2017
I would not go back because of my school schedule but it's a good place to work overall.Pays well and they appreciate workers. Often does giveaways and always want the best for their workers.
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it sucks overall
Assist customer (Current Employee) –  El Paso, TXNovember 18, 2017
I only started at alorica because i thought that it would be an okay job. The managment is chaos. when i got to production floor they didn't give the training group that i was in someone to report to.
Pros
good pay
Cons
terrible managment
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Easy yet Stressful
Customer Service Representative (Current Employee) –  El Paso, TXNovember 18, 2017
The job itself is simple enough, however the huge catch is the selling point after resolving the issues customer's face. It is quite nearly impossible to keep up with sale quotas when these people aren't interested in the product we are selling
Pros
Guaranteed many hours, lunch and breaks included, commission
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terrible place
Customer service/sales (Current Employee) –  Alorica West El PasoNovember 15, 2017
started as a fun envirment currentl a very stressful enviorment due to low sales, incentives have dropped drastically to sell. its either sell or loose your job. Managers walking around yelling for reps to sell. Little to no assistance when reps need help on non sales questions
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customer service not
Customer Service (Former Employee) –  El Paso, TXNovember 13, 2017
it was more about sells then helping the customer they pushed sells every day my daughter was teething and they wanted me to take her to the doc. so they fired me through a text message
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Loved it/
CSR - Customer Service Representative (Former Employee) –  El Paso, TXNovember 10, 2017
Working at Alorica was really laid back and a self paced envirionment the pay was awesome and the management team was awesome and understanding as well
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not a fun working enviorment
CUSTOMER SALES REP (Current Employee) –  El Paso, TXNovember 9, 2017
personally am not a fan of sitting on a chair all day its very annoying and favoritism plays a good factor in moving up and I don't particularly like that.
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Horrable managment
Team Manager (Former Employee) –  El Paso, TXNovember 9, 2017
They don't care about ymthere workers The only thing they care about is their money without you making money for them they don't care about you they don't try to help you out they don't push you to be a better person it's either their money or the highway.
Pros
None
Cons
Everything
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fun environment
Supervisor/Team Lead (Former Employee) –  El Paso, TXNovember 7, 2017
Alorica is a fun workplace and environment, many new people to meet and advancement is always there. Managers really help you and there is a lot of other support to help you get by.
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Good Job
Contact center representative (Former Employee) –  El Paso, TXNovember 7, 2017
Good job good hours and the management was great. The managers were always very helpful and eager to help. Made the job interesting and fun but always kept it professional.
Pros
good lunches as hours management was great
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Productive, competitive
Customer Service Representative (Current Employee) –  El Paso, TXNovember 6, 2017
Alorica is a good customer service and sales environment. This is a job that would allow you to improve communication, listening, problem solving, leadership and customer service skills.
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they did not pay us for the last week were working
Technical Support Specialist (Former Employee) –  El Paso, TXOctober 31, 2017
some of the management was helpful and others seemed to have an attitude when it came to helping you, the last week that I was there they were having some kind of finical problems but they did not pay us for the last week that I was working there and still waiting for that pay
Pros
none
Cons
none
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productive and fun place to work
Bank of America credit card agent (Former Employee) –  El Paso, TXOctober 26, 2017
The only thing that I thought they can change is the time the employees have for lunch, 30 min for lunch is not enough especially in a call center other than that great place to work at.
Cons
short breaks
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Overall rating

3.0
Based on 6,030 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.8
Job Security/Advancement
2.8
Management
2.7
Culture
2.9