Alorica Employee Reviews in Fresno, CA

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It is what you make it.
Customer Service Representative (Former Employee) –  Fresno, CADecember 7, 2017
I had a great training class and great team leads/managers. Got along with pretty much everybody. HR was really helpful and understanding to deal with when personal issues came up. Full time hours were nice to have and they try hard to get you the shift you need, if your shift bid wasn't successful.
Pros
Monthly performance bonuses. Full time. Overtime.
Cons
No raises. Shift bids. Mandatory overtime.
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Great hours and great benefits.
Representative (Former Employee) –  Fresno, CADecember 4, 2017
Training is fun but you do not learn everything you need to learn. Once out on the floor you're expected to do things and help customers with very little knowledge so the first few days talking calls will never go smoothly. They gave my group used headphones and I thought that was disgusting.
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Sales driven envrionment
Team Manager (Former Employee) –  Fresno, CANovember 29, 2017
Good people to work with, multi-tasking is required at all management levels. Numbers driven will be promoted based on your numbers. Diverse cultural backgrounds to work with daily.
Pros
Flexible scheduling
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I would not go back
Telesales / Customer care (Former Employee) –  Fresno, CANovember 27, 2017
There's no help on the floor, managers were very young to the point where there respect for you as an agent was nothing the managers looked to them selves as God's when asking they would respond poorly and asking another manager you would deal with there problems with the other manager
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Stepping Stool
Call Rep (Former Employee) –  Fresno, CANovember 20, 2017
Alorica a very well known name in fresno is a pretty good job however like a lot of jobs it comes with its stressful twists. the training classes are pretty hands on and you're able to learn and adapt to whats the trainer is laying forth to the class. the thing is everyone talks and gossips not a great place to even try to consider bringing your home life there. he customers are 95% of the time rude
Pros
great money opportunities
Cons
life/work balance is off
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Review
Team Manager (Current Employee) –  Fresno, CANovember 19, 2017
This is a great starting job for those entering the workforce. It offers full time hours, incentives and bonus opportunites, On the other hand, ]] has very poor and unprofessional management. Management does not sure interest or sympathy for their emploees. Unprofessionalism, harrassment, drama and favoritism happens daily. Workers are unhappy there.
Pros
incentive and bonus opportunities
Cons
unprofessionalism
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Work on the phones!
Customer service representative (Former Employee) –  Fresno, CANovember 15, 2017
Good experience to be able to help people all over the states. Some call for a variety of situations that are very stressful for them, but by the end of the phone call you feel good that when you know you were able to help assist them when they needed it the most.
Pros
Being able to deescalate a customer through the phone
Cons
45 min breaks
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alorica treats you good and bonuses are available up on meeting goals
Technical Support Representative I (Current Employee) –  Fresno, CANovember 14, 2017
great place to work for someone who likes to deal with customers service! Management is some what good but if they advance you sometimes don't have a manager for a while...
Pros
always looking to hire people
Cons
management is not reliable
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Not Too Shabby
Customer Service Represenative (Former Employee) –  Fresno, CANovember 13, 2017
Very fasted paced environment, management was not the greatest when i was last there, friendly place though. Schedule changes a lot. So don't get too comfortable. Overall 3/5
Pros
Discounts, good lunch locations around, very nice people.
Cons
Management, Schedule Changes Constantly.
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Umm
Customer Service Representative (Former Employee) –  Fresno, CANovember 9, 2017
They hire anyone and every one off the streets, which makes what should be professional environment, very unprofessional. If you have a question, don't waste your time asking a lead, just ask a team mate.
Pros
over time
Cons
everything
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training in classroom was easy
Call Center Representative (Current Employee) –  Fresno, CANovember 6, 2017
job is stressful
training is a joke
5 weeks in classroom
and 5 weeks in classroom everyone just jokes around don't learn anything
than throw you on phones sink or swim
5 weeks on phones after than training over

very stressful job
customers hang up on have to call them back
job is hard and pay is low 10.50
management rude don't help you when call gone bad
Pros
good hours 40 plus overtime
Cons
short break, no bathroom breaks, mandotory overtime on mondays
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Horrible
Manager (Former Employee) –  Fresno, CANovember 3, 2017
Horrible place to work, no job security, underpaid. No raises over time, they don't train management so management is horrible. Everyone there is sad and it shows.
Pros
None
Cons
Turnover
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Run screaming in the other direction
Customer Service Representative (Former Employee) –  Fresno, CAOctober 29, 2017
The job was very stressful, customer would call in and scream at you when they did not understand how cellphones and units worked. Management was not very supportive, and imposed lots of rules which changed frequently, or were applied inconstantly. On paper there was sick leave, but if you used it you risked being written up.
Pros
I can't think of any
Cons
high stress, poor support
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Good place to work
Operations Manager (Current Employee) –  Fresno, CAOctober 28, 2017
Good place to work and get by. Pay is lower than expected, culture is subpar, management has a select few good but as of lately has been in a bad place due to budget stress.
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Hardest part of the job
Customer Service Representative (Former Employee) –  Fresno, CAOctober 26, 2017
Answering the phones and having people yell at you before you even talk. But getting that same person to laugh before that call is over. The mandatory overtime was hard when asked to do so.
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Awful
Customer Service Representative (Former Employee) –  Fresno, CAOctober 25, 2017
So many issues with this place. HR is very unorganized and so are the rest of the people who work here. They dont pay enough to even want to move up. Dont work here.
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Stressful job
Customer Service Representative (Former Employee) –  Fresno, CAOctober 19, 2017
It has a fast page you get a lot of calls you probably do about 200 calls in the day highly stressful you actually get paid pretty good out of work or you get mandatory overtime so your checks are always a good amount we just got to be willing to put in the time the customers call with complaints about their cell service but you got to understand if it was you you to feel the same way and give them that satisfaction so I can go to call they don't call right back to another customer service representative
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Most people are fun
Customer Service Representative (Current Employee) –  Fresno, CAOctober 19, 2017
The team leads are hit and miss with most of them unpleasant. If you are lucky enough to get a good team lead then it makes your job enjoyable and going to work is a breeze.
Pros
fun people
Cons
awful team leads
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Fun, fast paced work environment
Training Manager (Former Employee) –  Fresno, CAOctober 16, 2017
Very fast paced, easy to promote, be there everyday and let it be known you want to promote, but be ready because you get 1 chance for a first impression
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it okay
customer service/tech support (Current Employee) –  Fresno, CA 93722October 10, 2017
as long as you pay attention and come with a positive attitude you will do fine. very flexible with times with a variety of shift to chose from. also most people are nice
Pros
easy to get the hang of
Cons
slow pace
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Overall rating

3.0
Based on 6,072 reviews
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3.0
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2.8
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2.9