Customer Service (Former Employee) – Fresno, CA – December 7, 2017
I love customer service so the hierarchy and structure of the call center didn't bother me as much as it should have, I worked in Fresno, CA blyth location and in my opinion the place lacked culture for the employees. There was a high turn over rate and the training was terrible. I could of saved gas and watched videos from home. Overall, I enjoyed talking with the customers and helping them out and end goal is customer satisfaction.
Customer Service Representative (Former Employee) – Fresno, CA – December 7, 2017
I had a great training class and great team leads/managers. Got along with pretty much everybody. HR was really helpful and understanding to deal with when personal issues came up. Full time hours were nice to have and they try hard to get you the shift you need, if your shift bid wasn't successful.
Representative (Former Employee) – Fresno, CA – December 4, 2017
Training is fun but you do not learn everything you need to learn. Once out on the floor you're expected to do things and help customers with very little knowledge so the first few days talking calls will never go smoothly. They gave my group used headphones and I thought that was disgusting.
Telesales / Customer care (Former Employee) – Fresno, CA – November 27, 2017
There's no help on the floor, managers were very young to the point where there respect for you as an agent was nothing the managers looked to them selves as God's when asking they would respond poorly and asking another manager you would deal with there problems with the other manager
Call Rep (Former Employee) – Fresno, CA – November 20, 2017
Alorica a very well known name in fresno is a pretty good job however like a lot of jobs it comes with its stressful twists. the training classes are pretty hands on and you're able to learn and adapt to whats the trainer is laying forth to the class. the thing is everyone talks and gossips not a great place to even try to consider bringing your home life there. he customers are 95% of the time rude
Team Manager (Current Employee) – Fresno, CA – November 19, 2017
This is a great starting job for those entering the workforce. It offers full time hours, incentives and bonus opportunites, On the other hand, ]] has very poor and unprofessional management. Management does not sure interest or sympathy for their emploees. Unprofessionalism, harrassment, drama and favoritism happens daily. Workers are unhappy there.
Customer service representative (Former Employee) – Fresno, CA – November 15, 2017
Good experience to be able to help people all over the states. Some call for a variety of situations that are very stressful for them, but by the end of the phone call you feel good that when you know you were able to help assist them when they needed it the most.
Being able to deescalate a customer through the phone
Customer Service Representative (Former Employee) – Fresno, CA – November 9, 2017
They hire anyone and every one off the streets, which makes what should be professional environment, very unprofessional. If you have a question, don't waste your time asking a lead, just ask a team mate.
Call Center Representative (Current Employee) – Fresno, CA – November 6, 2017
job is stressful training is a joke 5 weeks in classroom and 5 weeks in classroom everyone just jokes around don't learn anything than throw you on phones sink or swim 5 weeks on phones after than training over
very stressful job customers hang up on have to call them back job is hard and pay is low 10.50 management rude don't help you when call gone bad
good hours 40 plus overtime
short break, no bathroom breaks, mandotory overtime on mondays
Customer Service Representative (Former Employee) – Fresno, CA – October 29, 2017
The job was very stressful, customer would call in and scream at you when they did not understand how cellphones and units worked. Management was not very supportive, and imposed lots of rules which changed frequently, or were applied inconstantly. On paper there was sick leave, but if you used it you risked being written up.
Customer Service Representative (Former Employee) – Fresno, CA – October 19, 2017
It has a fast page you get a lot of calls you probably do about 200 calls in the day highly stressful you actually get paid pretty good out of work or you get mandatory overtime so your checks are always a good amount we just got to be willing to put in the time the customers call with complaints about their cell service but you got to understand if it was you you to feel the same way and give them that satisfaction so I can go to call they don't call right back to another customer service representative