Fast paced and Stressful. Not for everyone.
Customer Service Representative (Former Employee) – Fresno, CA – July 23, 2018
On a typical day at Alorica, I would log into my terminal and begin taking inbound calls from customers. Keeping in mind that it is for a major wireless company, the customers are never calling to say that everything is perfect. Knowing this going in with the realistic expectation that the callers are generally angry, confused and/or frustrated, you should do well.
The culture here is like a live action tinder. A lot of the reps are flirtatious and are looking for a hookup. Dealing with that is the hardest part of the job. The most enjoyable part of the job is knowing at the end of the day that you've done something to help other people.
Inconsistent break times