Call Center Agent (Former Employee) – Tulsa, OK – August 1, 2018
I only worked for three months. I learned a lot about insurance and telecommunications. The work culture was too relaxed and the dressed code was not appealing. The people were kind but the retention of employees is inconsistent.
Travel Consultant (Former Employee) – Tulsa, OK – July 30, 2018
they were great in the beginning and it went nothing but down hill. with change to our "scripts" almost every week and the info changes to what we can and cannot do. 9 out of 10 people were fired or quit.
Trainer (Current Employee) – Tulsa, OK – July 25, 2018
When starting at Alorica I came from a job making much more than I made here. They do provide competitive wages however I wish it was more. Understanding that I had to start from the bottom and move up, this was going to chance as I gain positions. I moved from a CSR to a trainer within 2 months and have been able to grow as a person and as a professional each and every step of the way.
Some stated that the management is horrible, however I've seen the fact that they bent over backwards for the persons that wanted to be there and the others that just wanted an easy buck, something for nothing, are the ones that seem to want to put bad things out there. I would advise a person that wants to work and grow with a company from within, Alorica is the place to be.
Customer Service Representative (Current Employee) – Tulsa, OK – July 23, 2018
There are some good issues within Alorica, but there tends to be a high turn over rate. I feel there is favoritism within different Management levels. If you are being offered a job and you need one, then accept it. You can always find something later on.
1 hour lunch, decent pay, good bonuses when paid
Management does not follow through, but you as the employee are.
Inbound Technical Support, Tier II (Former Employee) – Tulsa, OK – July 21, 2018
This can be a great first job. It doesn't pay the best, but training was the best, and advancement can be swift. They will work with you if you are a hard-working individual and striving to do your best.
CSR - Customer Service Representative (Former Employee) – Tulsa, OK – July 9, 2018
Alorica is a nice place to work its nice that you have coworkers sitting next to you who can help you anytime you need assistance the hardest part of the job is when a disgruntled customer calls and you do no have the exact information needed but somehow you are able to help them without helping.
Customer Service Specialist (Former Employee) – Tulsa, OK – June 25, 2018
The workstation seats were filthy and the workstation computers contained old software that was too slow to run the types of programs required for the job. During the 9 months I worked there, there were multiple system crashes so significant that the whole department I work in would be take off the phones.The management was unprofessional and uninformed, causing a high level of poorly assisted customers to call back.
Two large breakrooms and well ventilated workspace
Poor management, out of date computer software, unsanitary restrooms and workspaces
Customer Service Representative (Former Employee) – Tulsa, OK – June 22, 2018
Just came in and answered phones. Had teams with team managers who were very helpful in our day to day problems. Also the company was always having things like dress like your favorite super hero and things like that.
Nice big lunch room with lots of options of drinks and snacks.
Lead Recruiter (Former Employee) – Tulsa, OK – June 16, 2018
I worked for Alorica for about six months before they lost the Sprint Account that we were recruiting and hiring for. The work was enjoyable and I liked my co-workers in the HR Department. There was a lot of opportunity and I had big plans that were cut short because again we lost our client, Sprint Wireless.
Customer Representative (Current Employee) – Tulsa, OK – May 8, 2018
I would suggest that no one work here. They have a high turnover rate, and not able to work with your availability if the client ends their contract with the site. If client ends contract, then you are possibly out of a job and have to find a new one.