Call Center Representative (Former Employee) – Palatka, FL – December 7, 2017
I had never worked at a call center before. I really loved it there. The management was wonderful there. When your day started there you would clock in and get right on the phones...For me It was wonderful to help the customers with there Billing needs.
Call Agent (Former Employee) – Jackson, MI – November 29, 2017
you come in get set up with headphones to answer billing question and to resolve any problems that customer may have. I Learned how to be somewhat patient with people. The hardest part about the job was dealing with rude customers and being on the call in a timely manner. The most enjoyable part of the job was the coaches being there to support you and encourage you when you've made a mistake.
Call Center Customer Service (Current Employee) – Davenport, IA – November 19, 2017
Excellent working environment everyone is treated with respect. Opportunity to learn and develop is exceptional. Management is receptive of all staff Work place culture is balanced. I wish the job paid more and had better benefits.
Call Center Representative (Current Employee) – Fresno, CA – November 6, 2017
job is stressful training is a joke 5 weeks in classroom and 5 weeks in classroom everyone just jokes around don't learn anything than throw you on phones sink or swim 5 weeks on phones after than training over
very stressful job customers hang up on have to call them back job is hard and pay is low 10.50 management rude don't help you when call gone bad
good hours 40 plus overtime
short break, no bathroom breaks, mandotory overtime on mondays
Call Center Representative (Former Employee) – Mesa, AZ – November 2, 2017
a typical day at alorica i would come in and come straight to my cubical if you had one no assigned cubical but over all the atmosphere was good managers were very helpful and tired to push you to make your sale everyday
free pizza if we make our goal for the month is over
just the customer dont like directv or anything added to there bill
Virtual Call Center Agent (Current Employee) – Omaha, NE – October 31, 2017
The system platform needs upgrading to a more modern platform.
Parts of the system platform is out-dated, and constantly crashing. The hardest part of the job is not having supportive managers during the early part of the job after training..
The satisfaction of my customers depends on what I can provide for them, and having a stable and dependable system platform to work with, guarantees that I will be able to provide the best service to the customers that I come in contact with.
My job is not completed satisfactorily until all my customers' needs are met, all questions are answered to their satisfaction, and all their issues resolved without having to escalate the call to upper managers or unnecessary departments.
The most enjoyable part of the job is answering calls from customers from all walks of life, attitudes, dispositions, and me being able to end each call with a satisfied customer.
No nights or weekends, paid breaks, paid training, no upselling
System unstable and unreliable... needs more modern Technology
Call Center Agent (Former Employee) – Kennesaw, GA – October 23, 2017
This company should be closed down. They do not operate with their employees best interest at heart. The hours are like working in a sweat shop. I would never tell anyone to work for them. They do not care about their employees, they are only out to make money.
No health care, short breaks, mandatory overtime, and only half hour lunches