Call Center Agent (Former Employee) – Owensboro, KY – December 4, 2018
Alorica was great in regards to your schedule and pay was pretty decent. However the goals that they requested were somewhat unrealistic. Dealing with customers providing them with a resolution that they were happy with while keeping with company policy is counter-intuitive. Especially when your goals are purely based on how happy you made the customer happy, even when its bad news you have to give them. Thus dropping a survey.
Good pay and schedule
Goals difficult to attain and keep, dealing with frustrated customers daily.
Call Center Representative (Former Employee) – Beaumont, TX – November 24, 2018
I worked at Alorica for maybe 3 weeks cause I got sick I really loved my job and wish I could go back it was never a bad at work until I started getting sick and was in the hospital and couldn’t go back
Call Center Agent (Current Employee) – Jackson, MI – November 11, 2018
Dont feel I was given true story or the actual details of what the company entailed or required of its employees. Not at all flexible with hours or appointments for its employees. Company does not give raises to its employees
Call Center Representative (Former Employee) – Universal City, TX – November 8, 2018
At alorica, It was one of the best jobs yet. Your schedule was set. Due to your how well you were scored on you phone call you could earn a bonus every pay period. As well as the company offered games and prizes to employees.
Call Center Associate (Former Employee) – Las Vegas, NV – November 8, 2018
Cut throat. Even if you do your job you still will worry about being fired. Always on you if your not accepting calls. Sit for 8 hours and must take calls with prefect metrics if you want to see a measly bonus of 25$. Company changed CEO three times in 1.5 years
Call Center Representative (Former Employee) – Kennesaw, GA – October 29, 2018
this was my first customer service which taught me everything i know. but it is a very warm workplace. the hardest thing i would say would be the testing because im not good at that but they made you comfortable.
Call Center Agent (Former Employee) – Humble, TX – October 27, 2018
I hated working at a Lorca it was stressful Hector busy Messy place to work... the managers hard lazy mean And act like they don’t wanna help nobody when someone is axing for help you are pretty much on your own when you walk in they’re building. The only thing I can say good about that place is that they give Unlimited hours and overtime so your check will be great when you get it and it wasn’t about the money it was the people that was working there so I had to go. A Lorca is just for a place that you can find and work it real fast if you really need to work in a hurry I will recommend anyone that really needs a job to work there because they’re going to work you have to death which was OK because at that time I need the money but when I got my stuff together I left and found me something else
Call Center Representative (Former Employee) – United States – October 26, 2018
We would answer back to back calls. Every person has a different attitude when they call. We would have to work with all the comments they'd make and try our best to get them the help they needed. We would have to transfer calls if needed.
IT Customer Service Call Center Representative (Current Employee) – Lake Mary, FL 32746 – October 26, 2018
Alorica is a pretty typical call center job. Facility is nice and new but it is still a call center. Metrics matter most of all and job can get stressful at times. Compensation is low but then again it is a call center job.
Call Agent (Current Employee) – Cutler Bay, FL – October 18, 2018
A typical day at work is handling disconnect calls sometimes moving the customer services providing the customer with benefits and helping them save some money trying to lower there bill as low as possible
Call Center Representative (Former Employee) – Fort Myers, FL – October 17, 2018
I recommend the job to anyone who’s about to graduate high school. I enjoyed working at Alorica. I was able to assist members with issues they had over the phone without the attitude that they would give while working at fast food.
Call Center Representative (Former Employee) – Albuquerque, NM – October 15, 2018
I enjoyed working for La Quinta inn and suites. Not hard just extremely busy. Fairly easy once you get the hang of it. Some customers can stress you out but learning how to communicate with them is the key.