Call Center Representative (Current Employee) – Cutler Bay, FL – October 13, 2018
It’s an NOT A bad job very flexible but management is terrible but if you need a job it’s decent if you like being on the phones and provide great customer services The atmosphere is just a little bit of high school vibe so you have to keep your business to yourself .
Call Center Representative (Former Employee) – Fort Myers, FL – October 17, 2018
I recommend the job to anyone who’s about to graduate high school. I enjoyed working at Alorica. I was able to assist members with issues they had over the phone without the attitude that they would give while working at fast food.
Call Center Representative (Former Employee) – Mesa, AZ – October 13, 2018
I worked here about a year ago, I'm shocked that this place has a 3 star rating. Terrible management. I would be on the phone trying to make sales and I had customers who were hearing the people I worked with dropping racial slang words and cursing really loudly at each other over the loud music that was being played by the supervisors. Not a place I recommend anyone to work unless they were really in need of a job.
Call Center Representative/Customer Service (Former Employee) – El Paso, TX – October 12, 2018
During the month I worked here I never got to meet my supervisor/manager, because when I left training he left for vacation. My department was and still is understaffed out 150 seats only 40-50 were occupied on the weekdays and 15-25 on the weekends. During the weekday costumers were on queue for about 40-60 minutes before they got to speak to somebody. Training didn’t prepare you for the regular calls they only prepared you for very specific calls, superiors aren’t helpful enough for the new employees. I received more useful information from a colleague than from training. In my department (Reconnects/Winbacks) you are supposed to extend calls as long as posible, one of my trainers strongly recommended us to make the customer forget the reason for their call and make them talk about their personal life. (Ex.. So what does your family like to do for fun.) So you could use the information they give you about their personal life to try to make them come back to your service provider. The systems are flawed they crashed a few times when I was on a call, Some equipment is not in working condition (some phone lines were missing, some computers didn’t work properly and not sync to the phones properly.) Only friendly people I met here were 5 colleagues, my trainer, and the security guard.
Nice smoking area, Restrooms are very clean, Good security.
Superiors not helpful, Unclean cafeteria, Can’t use cash for meals, Not enough space in break area.
Call Agent (Former Employee) – Tulsa, OK – October 10, 2018
Alroica is a call center based company that has multiple lines. They do not give raises it is line based pay with bonus if incentives are reached. Even if you reach your incentives if you did not have 100% attendance you would not receive your bonus for the month. Bonuses were very hard to get at this company.
Call Center Agent (Current Employee) – Austin, TX – October 4, 2018
Call Center job that deals with motor vehicles. First stage of training feels like a high school class where you have a substitute that doesn't care what you do and will continue the PowerPoint without going into detail during the lecture. Second stage of training hits you like a train but you learn a little better. People are always coming and going and there's no real concern for case escalations and generally tier will get cases sent to the department when they should have been handled in tier 1 or should have gone else where.
Pay is okay
Bad management, strict about going to the restroom, lack of communication between employees, bad atmosphere
Call Center Representative (Former Employee) – Saraland, AL – October 3, 2018
It was not so bad working there at alorica. It could get stress at times with some of the customers you deal with but soon you get use to it and understand your job is to help people not bring on stress.
Call center customer service for Express Scripts (Former Employee) – Corpus Christi, TX – October 1, 2018
My job consists of taking calls from other PCA's for help or routing calls for ordering medications, taking complaints, or multiple other issues. My job can be fun and rewarding but it is very stressful you realize just how unimportant our elderly are to this United States
comfortable chairs, pool table, great breakrooms, nice atmosphere
technical call center agent (Current Employee) – Lafayette IN – September 26, 2018
Nice atmosphere to work in. Friendly co workers. I do enjoy my job and talking to all the different people that call. The hardest part of my job is when you have a caller that is angry from the beginning of the call about something and cussing you out, when telling the caller that we do not have to continue the call if they do not stop using bad language and they continue so we end that call. I have had several calls start out this way but after talking to the caller in a calm voice they do calm down themselves and actually apologize. The calls that I love are from people that tell you about why they are traveling, what they love about staying in the place that I make the reservation for. It is always a pleasure to know that you can help someone that is in a bit of a crisi, for me to go above and beyond. That's what I love to do.
Always having food, cookouts, popcorn for us
Having coworkers that demonstrate poor actions, repore with other coworkers and the callers
Call Center Agent (Former Employee) – San Antonio, TX – September 21, 2018
Working here was very relaxed, there was lax supervision, and a minimum amount of sales needed per day. Sometimes your bosses would review your calls and coach you accordingly. I didnt like the neighborhood thou, there where a lot of potheads hanging around.
Call Center Representative (Former Employee) – San Antonio, TX – September 20, 2018
This was a call center job, I learned how to handle the calls that come inbound and gather information from people that were applying for a credit card. The management team was well, there were many rules what you could and could not do while you worked even down to dress codes. The hardest part was reading word for word disclosures and could be very long. The most part I enjoyed was working together with people that cared about me, team players.
Call Center Agent (Former Employee) – Lafayette, IN – September 19, 2018
I currently work here at Alorica and I love my job. I work as a call agent for Ulta and couldn’t love my job more! The guests are great, breaks are just long enough, all the employees are super nice! Fun days such as cookouts or a dunk tank in the summer! Fast and hard work but worth it
Call Center Representative (Former Employee) – Jackson, MI – September 13, 2018
The job was very easy and it paid well most of the workers were friendly the only bad part was the upper Mangment was discriminating against me made friends and had a good experience except for the discrimination
Call Center Representative (Former Employee) – Fresno, CA – September 9, 2018
The work place is messy, meaning a lot of the employees just got out of Highschool and are young and like to get into mess rather than do their job. Even the managers can be a bit messy, unfortunately I worked in an environment where it was just like that but I managed to ignore the pettiness and do my job. Now you start off full time and then mandatory overtime and next full time with optional overtime. So salary is great ! It’s a competitive job like most you get bonus money so that’s good. Just be able to multitask, have good customer service, and listen in training. They have a high turnover rate so that says a lot...
Call Center-Tech support (Former Employee) – Fort Myers, FL – September 9, 2018
Dirty place to work. Management is terrible and the so is the pay. It is a call center and it relies a lot on the internet to troubleshoot. They disabled most of the websites so, it made it hard to do our jobs and help the customer.