I work for Verizon within alorica. The job does give you a good experience of the different kinds of customers. From the peaceful ones, the ones who listen to instructions, but you usually get the ones who are mad and don't listen. They also cuss you out and you just have to take it. The management couldnt care. I had a migraine one day, so I asked my supervisor if I could have 5 minutes off the computer because I feel like I will be sick. I was told "well, your going to have do be able to do this everyday, and I need you to finish your task" this was in training. So I go back to my computer and what do you know I had to go to the bathroom and throw up.. doctors notes don't matter the time still counts against you. My main issue was I signed up for a part time job that upon hiring is a full time job. I also picked morning shift, 5 weeks into training I'm working 12pm-9pm. This is not what I signed up for. Basically what I've gathered management doesn't care, and they take anyone who wants a job, and you get what you get. If you don't like it leave, they will find a replacement. Wouldn't advise anyone to work here.
The company it self is a great company. This Alorica has very poor management and doesn’t really try to help the employees as claimed. Also this is NOT a guaranteed 40+ hours a week job you can be sent home on the sales floor so be mindful.
DirecTV Sales Representative (Former Employee) – San Antonio, TX – July 29, 2018
All employees set at 10 an hour. Rumored to be said you earn commission, however that's only if you have met the mile long list of terms and conditions for qualification. They restrict how much you recieve in commission by percentages. For one example, >sales+ moves/ disconnection rate* * disconects/ calls per week > no commission when the commission structure is being reconstructed. > poor management * management only listen to their boss not their employees. * * My personal favorite responses "Figure it out" or "Ask someone else, I'm busy" is like a game of jeapordy. * Perhaps I'll just phone a friend. Only then would I have somebody with experience in THIS field. > Strict on clock in clock out with no overtime nor tardiness. > The benefits have the highest rates I've ever seen in my life. > Just because you work for DirecTV movers Deal Department, DOES NOT IMPLY YOU HAVE ONE JOB. after training for moving services, you are expected to know how to disconnect, manage billing, suspend, discount, enroll autobill pay, set up future payments, and pretty much anything else the customer requests. CONCLUSION: After 9 months of working with alorica I had come to the conclusion the commission is a joke and so is the management. Dont expect a permanent source of income here, although full time is required.
No commission, expensive benefits, poor management, no advancement
Sales (Former Employee) – El Paso, TX – July 1, 2018
If I had not moved I would still be working there. Management was great, and my fellow employees were awesome. The pay and hours were very flexible and the campaign i was working for was a company I was happy to promote
It is a place to learn how to work with customer services. I got Laid off. It allows you to switch departments but sometimes they don't give you the forty hours and there are always the insecurity of how much you will earn.
E Commerce Sales Rep (Former Employee) – South Carolina – April 6, 2018
I really enjoyed working for this company. The people their love what they do and in turn give customers an experience that keep them coming back. Samsung products are as popular as ever and this team of people help maintain that positive rapport.
Good co workers, great training, not so great job security
Sales Representative (Former Employee) – Spokane Valley, WA – March 31, 2018
Fast pace, stressful work, great and helpful co workers, not so great for job security, standard metrics to actually make extra bounds money is messy and complicated as there are two different standards you must meet or no bonus. Other than that it’s a good company with decent benifits
decent pay for call center and laid back but stressful at times to meet yiur goals. management was nice. customers were both easy going and hateful pnbut easy to make sell if you knoiw what your doiong and they basically teach you what you need to know to succeed.bad hours tho
A typical day at work included me coming to work and trying to find management to discuss what was going on for the day. No logins or passwords for new employees worked for up to 12 weeks so most of my coworkers and I spent our time twiddling our fingers. While I had my share of pleasant experiences with two of my managers I felt that the entire setting was extremely unprofessional.