great for building confidence and communication skills
Tech Support Agent (Current Employee) – Lake Stevens, WA – November 9, 2018
Alorica is a great place to learn communication skills over the phone along with in person if the opportunity to guide a team is given to you. management can be tough some times but the biggest priority is simply having a great attitude. everyone around is great but the upper management is unable to meet any request of pay raise or bonus as the company works through contract and can make it difficult to meet such request.
Advanced Technical Support - Production Agent (Current Employee) – Reno, NV – June 30, 2018
Before the closing of this company in our area. Life was a great community at Alorica, As an employee I enjoyed going to work everyday. The one thing I didn't like was that Alorica never gave raises. We use to get .25 every year before Alorica took over and took that away from us. The economy changes and that part didn't grow with our area. Alot of fun with the culture dept coming up with ways to keep fun at work and spirits uplifted. The hardest part of the job was being moved from one dept to another pay changing through the adjustments . I was able to move up in the company but would be put back as agent when no classes. I think a better mentorship would benefits those of us who were wanting to move up in the company instead of the we need you now and when we are done we will send you back to the trenches.
enjoyed my job, working with great teams & the competitions, training new employees to become part of the Alorica family
Tech Support/Payflex Agent (Former Employee) – Spokane, WA/Spokane Valley, WA – January 27, 2019
Management was not as up to par on helping their agents as much as they needed to be. I was given one weeks notice for getting my QA's up or I was fired, they said they would help me and never did. They fired me after they threw me to the wolves.
Short lunches, No parking if shift was later, Too much gossip and not enough help, Leads always standing around talking to friends
Tech Support (Current Employee) – Lake Mary, FL – April 25, 2018
I've got years of experience in the it field, and this is easily the worst place I've worked. Low pay, benefits are a joke, and not in a good way. Medical insurance is atrocious, and completely useless, better off without. Long hours, and they try to figure out ways to avoid paying for overtime, like moving schedules around. Training is adequate but most of the tools don't work when you need them (all the tools run within a citrix environment on the client's system in Texas.) I'm on a project working for one of the largest computer manufacturers in the world, and yet there aren't enough monitors to go around, go figure. Forget about assistance from a supervisor if you aren't besties with them, they'll walk right by and watch agents flounder on a call. This is the first place I've ever worked where there are no, repeat no paid holidays. If you're not scheduled on them nothing, if you are you get time and a half.
Global Tech Support Specialist (Current Employee) – Fresno, CA – October 18, 2018
With this job it is a lot of politics and who knows who so you can move up with in the company. A lot of the time it is a lot of drama and as if you were still in high school. People are sleeping with each other and that is how they get promoted and not fired.
technical support/ customer service (Former Employee) – Spokane, WA – December 31, 2018
cox was nice to work for Alorica was good to work for wish cox would have stayed . management had there favorites and it showed. work place cutler was supposed to be relationship free but management was different. hardest part of the job was they would tell us one thing then when we came back from our day off it had change and they didn't tell us but we would have a friend who would let us know . the most enjoyable part of the jb is the friends we made working there .
Geek Squad Customer Care (Former Employee) – Magna, UT – June 18, 2018
Inbound call center to help clients with their routers modems, computer, printers, software use, passwords, I worked 4 10 hour shifts with weekends off. I was happy with training, The hardest part was sitting for long periods of time, only 10 minute breaks.
Working with a bunch of kids and horrible management
Help Desk Technical Support (Former Employee) – Durant, OK – January 9, 2019
No matter the age, you feel like you are working with a bunch of kids. They don't wash their hands after going to the bathroom, don't cover their mouths when they sneeze and constantly trading out equipment with each other. It was BEYOND GROSS!!! You also have to PAY for a cheap headset that is $30.00. I was promised a sign on bonus after 30 days of employment and only managed to receive 1/2 within 90 days. They do not have any type of agreement with neighboring states; while the pay is OK, you will pay double taxes. Also, there is no fire plan, no way to get medical attention if needed. They will not allow people that are Certified in CPR to help a co-worker as they don't care to open themselves up to a liability. One co-worker actually had a seizure while the "managers" stood back and watched. After 1 minute and 30 seconds, they decided to call 911. NO ONE ELSE was allowed to do anything about the situation. I do not recommend working here unless you like to stay sick and you don't worry about your life not being saved because no one is willing to step up.
Technical Support (Former Employee) – Magna, UT – August 6, 2018
Technical support work was fun. As a part time employee there weren't many opportunities to advance. They were flexible for family needs. Wages were sorely lacking, but did help my part time needs with a large family and car repairs etc.
Having never met a CEO I'd say he runs the Call Center Business in the manner needed to turn a profit.
Flexible Family Time
Rules applied by various contracts are often unreasonable
Tier 1 Technical Support (Former Employee) – Fort Myers, FL – May 25, 2018
took calls and best help with the situation at had. I learned the in and out of support the management was promoted internally. unsure of workplace culture. keeping up with the demand. meeting my fellow coworkers
the job was easy to pickup
so few people we were not able to keep up with the calls
Technical Support/ Order Entry (Former Employee) – Lake Mary, FL – March 27, 2018
I was a awesome worker who always did what I suppose to, It took 3 yrs to provide me my first annual raise, they do not believe in you, they let me go
Employees are Awsome!!
They take for ever for annual raise, they let good employees go, They have favorites with in the company, It hurts when accused for something I did not do or violate !! It hurts so much I just want to Cry
Tech Support Representative/Escalations Agent (Former Employee) – Salt Lake City, UT – November 10, 2018
Honestly the people there are awesome but I’m pretty sure you can pan out the rest, I worked there for awhile and I didn’t mind it because it’s easy to move up if you try hard enough and they hire anyone, you can figure out the issues there by reading other reviews but yeah.
Advanced Technical Support (Former Employee) – Reno, NV – April 25, 2018
I liked everyone that worked in management, however the job itself is not for everyone. Must have thick skin to regularly deal with frustrated customers who berate you out of spite. It was rewarding when you were able to talk a customer down, or sell them up, or help them fix a technical issue. Lots of workplace pettiness and help was not easily obtained when asked for it, resulting in making customers more upset when you can't easily attempt to fix something.
Wonderful managers/trainers, generous free time during training, surprise food bonuses, "Rocky Bucks"
Stressful environment, outtdated slow computer systems that don't help much
Alorica provides a very good service to the community
Presently employed as Tech support (Current Employee) – Fresno, CA – December 16, 2018
Alorica provides a very good service to the local community. Decent jobs for hundreds of people and is very accomodating to their employees. Fair production practices. Good people who want to perform well.