This is in regards to the Amex Membership Rewards section of this Alorica.
No one in HR knows anything, they do a mass firing almost every week, they send you home (often mandatory) if calls are not coming in quick enough (its usually those who are training that are sent home, which makes no sense), and they promise pay raises but you have to beg multiple people to be able to receive it. For example, a pay raise was promised for those who completed a part of training, those who were owed the raise had to ask a specific person in HR then was sent to someone else to inqure about the bonus, overall said people were redirected to 4 people in regards to back pay and raise; it has been about 3 paychecks/6 or so weeks and have yet to receive the pay.
There is constant noise on the floor, often heard by and complained about by customers that are on the phone. with the "rebranding" that Alorica is doing, about different incentives and whatnot they claim to make it easy to earn bonuses but that is far from the truth.
can move up in company