Alorica Pay & Benefits reviews

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2.0
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horrible place poor management no raises
Customer Service Representative (Current Employee) –  Humble, TXOctober 16, 2018
simply horrible and the management was very horrible not a place to start a career and didn't pay enough rude attitudes from management a horrible environment overall
Pros
bonuses
Cons
no raise rude and dont care about employees well being
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3.0
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first time job
Customer Service Rep (Former Employee) –  Tulsa, OKOctober 16, 2018
It is a good job if this is your first customer service job. the pace is slow and the jobs are super easy. They have alot of extra activities that go on weekly that can be entertaining.
Pros
laid back easy work
Cons
low pay building smells
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2.0
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not very reliable
BILLING SPECIALIST/ TECH SUPPORT (Former Employee) –  Humble, TXOctober 16, 2018
only recommend for part time job, not for full time positions, not very good environment to work in, the job is good to help you get by with small bills
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1.0
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DoNot have much to say about Alorica .
Customer Service Representative (Former Employee) –  El Paso, TXOctober 14, 2018
I will miss the people but not the company. The managers were nice to all employees. We started with over 200 people in a branch that would accommodate all, but Citi Bank was moved to a room that only holds 52 people.
Pros
Meet very nice people.
Cons
no raises, room jto small for agents.
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2.0
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It’s okay
Call Center Representative (Current Employee) –  Cutler Bay, FLOctober 13, 2018
It’s an NOT A bad job very flexible but management is terrible but if you need a job it’s decent if you like being on the phones and provide great customer services The atmosphere is just a little bit of high school vibe so you have to keep your business to yourself .
Pros
Flexible hours
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4.0
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It was very calm and opened spaced to work
Customer Service Representative (Former Employee) –  Beaumont, TXOctober 12, 2018
I enjoyed my time working at Alorica , it was a very flexible job . I loved how we could do as much overtime which we desired . My manager was very professional and caring .
Pros
You could do as much overtime as you wanted
Cons
sometimes it was too over staffed
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1.0
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Customer Service Representative
Customer Service Representative (Current Employee) –  Universal City, TXOctober 12, 2018
Training was not long enough. When on the floor taking calls and if you had a question it took the one floor walker at least 5 minutes to come help. Also heaven forbid if you offend one of your coworkers. Also if you wanted to be crossed trained you don't get a raise.
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1.0
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No structure what so ever
Team Leader/Supervisor (Former Employee) –  Durant, OKOctober 10, 2018
The company shows extreme favouritism and unfair business practices. They do not pay you for all of your hours worked and forget EVER getting a raise. I was there three years with no raises.
Pros
Its a check
Cons
poor managment, favortism
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2.0
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call center
Call Agent (Former Employee) –  Tulsa, OKOctober 10, 2018
Alroica is a call center based company that has multiple lines. They do not give raises it is line based pay with bonus if incentives are reached. Even if you reach your incentives if you did not have 100% attendance you would not receive your bonus for the month. Bonuses were very hard to get at this company.
Pros
Friendly environment
Cons
no pay raises
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4.0
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Wonderful to work from home
Prior Authorization Representative (Former Employee) –  Phoenix, AZOctober 9, 2018
Enjoyed working from how which afforded me a quiet productive environment free from call center chatter and distractions. However I had daily contact with my teammates and my team leader. It was very enjoyable to work from home.
Pros
Good work environment; regular break and lunch breaks
Cons
Did not choose their health care
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1.0
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No leadership
Network Engineer (Current Employee) –  Irvine, CAOctober 9, 2018
There is no leadership within the IT organization. You find out about new technology when your solution's are rejected during review. No training on new technology. On-call is every three days and there is little time away from work to spend with family. Communication is poor as most team members do not receive updates from management either.
Pros
Salary
Cons
Everything Else
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1.0
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Very little respect for employees
Customer Service Representative (Current Employee) –  Sunrise, FLOctober 8, 2018
They have weekly events to foster a fun workplace to compensate for extremely low wages and limited, expensive benefits package.

Management spends more time socializing than actual managing of workload and employees.
Pros
None
Cons
Low wages, Poor benefits plan, Do not value employees
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2.0
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Good for temporary
CUSTOMER CARE REPRESENTATIVE (Former Employee) –  Tulsa, OKOctober 8, 2018
If you have nowhere else to go this is a good in between kind of job, keep in mind turn over is high, pretty much a call center experience. Can seem like a high school at times but you could move to another dept. if need be.
Pros
Set hours
Cons
Bonuses are NEVER paid out on time.
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3.0
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Would not recommend for a long term position. Training needs to be more thorough. A difficult place to work because the training is not efficient
Medical Insurance Representative (Former Employee) –  Huntsville, ALOctober 7, 2018
would not recommend Alorica for a long term career, Need improve benefits such as healthcare. A typical day at Alorica is answering the phone calls of member of BCBS of NJ. You have to answering their question quickly as possible by navigating the different systems. You have to get them of the phone quickly even though they may more questions than you intended to answer. You have to make sure that the member does not call back or it bring the agent scored down. very pressured job because you feel as though you haven't answered all the question and at the same time you are hurrying them off the phone to answered the next call. The job does have some advantage you get experience to see if you enjoy this type of work. It is a very fast pace job and you need to make sure you are listening to what the members are saying to you so you can answer the question correctly the first time around.
Pros
get breaks & lunches
Cons
healthcare, need better coverage, need to give more training. getting repeat callers
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5.0
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It’s an ok work environment
Prior Authorization Representative (Former Employee) –  Saint Joseph, MOOctober 5, 2018
They are fun to work with and have numerous fun holiday games,raffles food and more. The job is easy going laid back but very repetitive and always changing...
Pros
Ur own work station, u manage ur time clock pro and more
Cons
Short breaks, lunches
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4.0
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Good place to work
Advocate Tier 2 (Former Employee) –  Davenport, IAOctober 4, 2018
It had improved allot over the last 5 year's free lunch,earn gifts,nice building decor, management has really improved. Chance to bonusand increase pay.
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1.0
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Unorganized call center
Customer Service (Former Employee) –  Cutler BayOctober 4, 2018
There are lots of immature kids there mostly 18 yr olds the parking lots seems to be filtered with smoke and weed. Most young employees rather walk around instead of working. There is some type of favorticism.
Pros
flexible hours
Cons
pay rate
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2.0
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Its a very fufilling job
GeekSquad Computing Services Agent (Current Employee) –  Phoenix, AZOctober 4, 2018
Not worth the pay for all that they require you to do, team leads and managent are terriable, communitcation and employee appreciation are bad at best, the only time you get noticed is when you do something wrong or have gone ten seconds over any time restraint
Pros
They hire anyone
Cons
They hire anyone
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3.0
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Very fast environment
a resource (Former Employee) –  Universal City, TXOctober 3, 2018
I did work here awhile for the money becoming a new mom I could pick up hours that i wanted days i wanted for extra money as well as commission and if you worked the hours you were suppose to with the same computer time you got more money
Pros
Over time
Cons
poor management
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2.0
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My co workers made it a bareable work environment
Partner Liasion (Former Employee) –  Jacksonville, NCOctober 2, 2018
With the volume of work and demand for 100% accuracy, the pay needs to be increased. I was living at poverty level with the hourly wage I made. There were many things that could have been done to improve efficiency and boost morale.
Pros
Sometimes we were given lunch
Cons
The bonus structure was not fair
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Overall rating

3.0
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