Nice place to work. Talking to card members about keeping their cards can either be positive or a negative for someone that can keep their numbers up to be able to get a great bonus. Sometimes, you do not know if and when you'll get a bonus depending on the right or wrong way to keep a card member with the card that they are trying to cancel. Managers are communicative and teaching you the basic steps in having a conversation with a card member. Sometimes, a card member can be so abusive. No matter how nice you talk to them..they can be very mean for just doing your job. NO vacation times unless you have earned PTO. I feel the salary needs to be alot higher, knowing how the job can really stress someone out.
Sometimes you get awards for doing really well, and other times..you'll get a great lunch as a group.
Customer Service Representative (Former Employee) – El Paso, TX – October 14, 2018
I will miss the people but not the company. The managers were nice to all employees. We started with over 200 people in a branch that would accommodate all, but Citi Bank was moved to a room that only holds 52 people.
Call Center Representative (Current Employee) – Cutler Bay, FL – October 13, 2018
It’s an NOT A bad job very flexible but management is terrible but if you need a job it’s decent if you like being on the phones and provide great customer services The atmosphere is just a little bit of high school vibe so you have to keep your business to yourself .
Customer Service Representative (Current Employee) – Universal City, TX – October 12, 2018
Training was not long enough. When on the floor taking calls and if you had a question it took the one floor walker at least 5 minutes to come help. Also heaven forbid if you offend one of your coworkers. Also if you wanted to be crossed trained you don't get a raise.
Call Agent (Former Employee) – Tulsa, OK – October 10, 2018
Alroica is a call center based company that has multiple lines. They do not give raises it is line based pay with bonus if incentives are reached. Even if you reach your incentives if you did not have 100% attendance you would not receive your bonus for the month. Bonuses were very hard to get at this company.
Prior Authorization Representative (Former Employee) – Phoenix, AZ – October 9, 2018
Enjoyed working from how which afforded me a quiet productive environment free from call center chatter and distractions. However I had daily contact with my teammates and my team leader. It was very enjoyable to work from home.
Good work environment; regular break and lunch breaks
Network Engineer (Current Employee) – Irvine, CA – October 9, 2018
There is no leadership within the IT organization. You find out about new technology when your solution's are rejected during review. No training on new technology. On-call is every three days and there is little time away from work to spend with family. Communication is poor as most team members do not receive updates from management either.
CUSTOMER CARE REPRESENTATIVE (Former Employee) – Tulsa, OK – October 8, 2018
If you have nowhere else to go this is a good in between kind of job, keep in mind turn over is high, pretty much a call center experience. Can seem like a high school at times but you could move to another dept. if need be.
Would not recommend for a long term position. Training needs to be more thorough. A difficult place to work because the training is not efficient
Medical Insurance Representative (Former Employee) – Huntsville, AL – October 7, 2018
would not recommend Alorica for a long term career, Need improve benefits such as healthcare. A typical day at Alorica is answering the phone calls of member of BCBS of NJ. You have to answering their question quickly as possible by navigating the different systems. You have to get them of the phone quickly even though they may more questions than you intended to answer. You have to make sure that the member does not call back or it bring the agent scored down. very pressured job because you feel as though you haven't answered all the question and at the same time you are hurrying them off the phone to answered the next call. The job does have some advantage you get experience to see if you enjoy this type of work. It is a very fast pace job and you need to make sure you are listening to what the members are saying to you so you can answer the question correctly the first time around.
get breaks & lunches
healthcare, need better coverage, need to give more training. getting repeat callers
Customer Service (Former Employee) – Cutler Bay – October 4, 2018
There are lots of immature kids there mostly 18 yr olds the parking lots seems to be filtered with smoke and weed. Most young employees rather walk around instead of working. There is some type of favorticism.
GeekSquad Computing Services Agent (Current Employee) – Phoenix, AZ – October 4, 2018
Not worth the pay for all that they require you to do, team leads and managent are terriable, communitcation and employee appreciation are bad at best, the only time you get noticed is when you do something wrong or have gone ten seconds over any time restraint
a resource (Former Employee) – Universal City, TX – October 3, 2018
I did work here awhile for the money becoming a new mom I could pick up hours that i wanted days i wanted for extra money as well as commission and if you worked the hours you were suppose to with the same computer time you got more money
With the volume of work and demand for 100% accuracy, the pay needs to be increased. I was living at poverty level with the hourly wage I made. There were many things that could have been done to improve efficiency and boost morale.