Alorica Pay & Benefits reviews

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1.0
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N/a
Customer Service Representative (Former Employee) –  Saraland, ALMarch 21, 2019
Management sucks, the building sucks, the pay sucks. They have you doing so much time consuming work for only 10 hr. If you have $10.00 left after every paycheck after paying bills - consider yourself extremely blessed, because this is nearly impossible. This place is not for people with REAL bills and kids. This job is for someone who is fresh out of high school OR upper aged people who just need something to do.
Pros
Pto, Sit-down Job
Cons
Low pay, over worked, poor Management
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1.0
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Productive and fast paced inviroment
Member Service Representative (Current Employee) –  Albuquerque, NMMarch 21, 2019
Training is paid at competitive wage. My training class missed out on receiving proper training. Bonus's are between 100 and 200 for perfect attendance.
Pros
Income
Cons
Not enoufh trainging
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5.0
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Good Job
Customer Service Representative (Former Employee) –  Pensacola, FLMarch 21, 2019
Alorica was a good company to work for. They was a highly professional job and had a professional environment. The pay rate is above average pay rate.
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2.0
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Very low pay
Supervisor, Work Force Manager (Current Employee) –  Saint Joseph, MOMarch 20, 2019
They can't get around the low pay and poor benefits. They try to do "funny hat day" and such other than just raising pay. no pay increases in 7 years.
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4.0
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Alorica was decent
Accounts Manager (Former Employee) –  Greensboro, NCMarch 20, 2019
Another decent call center, but the money wasn't enough to keep one interested in the long term. A decent place to make a small paycheck but not nearly enough to keep an employee interested in the long term.
Pros
Plenty of snacks
Cons
the work.
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4.0
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Flexible at the Agent level
Senior Team Manager (Current Employee) –  Omaha, NEMarch 19, 2019
People looking for a work from home option. Flexible schedules, structured training, on-going training, and benefits for those working full-time schedules.
Pros
Flexible schedule
Cons
Need to purchase own computer
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1.0
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great boss.
Call Center Customer Service Representative (Former Employee) –  Colorado Springs, COMarch 19, 2019
The branch that I worked in Colorado was shut down. The work place was pretty lenient. It didn't have any room for career development as the company was shutdown due to improper practices and they were under their financial goals.
Pros
flexible hours. they worked with my school schedule.
Cons
no pay raise. no room for advancement.
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2.0
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Alorica
Customer Service Representative/Call Center (Former Employee) –  2103 Universal City Blvd, Universal City, TX 78148March 19, 2019
Alorica is a really cool place to work at, really enjoyed my time there and loved the rules they had. Management was amazing and understanding, they enforced the rules yes but it overall makes you a better worker bringing the company more salary.
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2.0
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Not Flexible, low pay, poor management
Customer Service Representative (Former Employee) –  Green Bay, WIMarch 19, 2019
This company changes stuff too much, for example the bonus structure. You’re supposed to be able to bonus if you meet all the criteria but it’s difficult to meet when they don’t want to work with you on personal matters involving changes in your schedule. They claim they’re flexible they’re not at all. Any schedule changes needs to be approved and it’s next to impossible and then your attendance is affected. The supervisors only care about themselves and getting bonuses for their team stats. Also no room for growth, and no raises, they definitely don’t pay that great for what they ask of you. Not worth the headache. They basically hire anyone but if you have a college degree like me this place is a joke.
Pros
Pto
Cons
Terrible management and pay
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3.0
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Good pay with 40+ hours a week
Customer Service Representative (Former Employee) –  Newport News, VAMarch 18, 2019
If you need a full time job to pay bills and don't mind dealing with angry people, this isn't a bad place. The reason I didn't like it is because I don't feel like they train you well but at the same time they don't care if you're trained well. They just want people on the phones. All the knowledge and information needed to do your job comes later. No complaints about the pay, it was great! You can get moved up easily if you do your job right. Overtime pay is great especially during the holidays! You get extra money just for referring people so if you like get your whole family up in there! I'd recommend it. The only reason I left was because I was forced to be in a department I didn't want to be in. (ALL YOU NEED TO KNOW IS HOW TO FINESSE OVER THE PHONE, and you're good :)
Pros
good pay, cool coworkers and managers, great overtime
Cons
short breaks, angry people, no training
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5.0
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Fun place to work but pay sucks
Customer Service Representative I (Former Employee) –  Fresno, CAMarch 18, 2019
Great company and has normal call center drama but as long as you stay to yourself everything will be ok!!! I just wish that they would raise the rate of pay per hour!!!
Pros
Family oriented
Cons
Not enough pay
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1.0
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Stay far away from the Tampa location
Technical Customer Care Bing Ads Support (Former Employee) –  Tampa, FLMarch 18, 2019
This company is a joke and a half, benefits are awful, hours of operation are terrible, just stay away and keep applying out for other opportunities as this one is a last resort.
Pros
There are none
Cons
Terrible Management, Immature Employees, Terrible Benefits
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2.0
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Constant push for overtime
IPCA Personal Care Assistant (Current Employee) –  Davenport, IAMarch 17, 2019
At alorica my pay and the base pay for all pcas was 10.50h and there was a biweekly opportunity to earm 1150h for perfect attendance which is lost for not logging in before your ment to and even after being in a car accident and not making it in that day did not count as aproved time off
Pros
Non physical
Cons
Mentally drainIng. Short breaks. No oppertunity for raises.
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3.0
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easy money
Customer Service Representative (Former Employee) –  Fresno, CAMarch 16, 2019
this job is perfect for someone who just need a job to get by, you are guaranteed your fulltime hours and often have to do mandatory overtime, you basically sit in your cubical all day on the phone and collect a check, the easiest job you can have, only problem is the numerous potlucks and access to snacks, might put on a few pounds
Pros
guaranteed hours, unlimited overtime
Cons
pay, advancement
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3.0
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Easy to get into the groove, positive/negative experience depends on management
Retention agent (sales) (Former Employee) –  San Antonio, TXMarch 16, 2019
Not much to say other than they ask a lot of their agents considering the pay is nothing special. Good entry job. Not thrilled with the management style or useless team huddles.
Pros
Easy
Cons
Unpaid half hour lunch, they don't let you leave the premises on break
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2.0
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work was nothing but stress
Advanced Technical Support (Former Employee) –  Reno, NVMarch 15, 2019
When I worked there the head of the building was embellishing money from our checks. I have no good reviews. In my opinion is great if you have no where else to go.
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1.0
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bad report
Call Center Agent (Former Employee) –  Huntsville, ALMarch 13, 2019
there is not enough pay for the amount of work that we have to do.and the pay should be more if the work is alot and also the grace period needs to be better
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3.0
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flexible hours
fashion consultant (Former Employee) –  Kennesaw, GAMarch 13, 2019
LOW hours after certain parts of the year but its a good program if you want freedom to choose your own schedule, pay is average but varies depending on your title
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4.0
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Great place for advancement
Client Solutions Manager (Former Employee) –  Kennesaw, GAMarch 12, 2019
Alorica was a great place to work. In the 10+ years I was employed with the company, I grew as an individual as well as a professional. There was plenty of opportunity for growth and advancement with hard work.
Pros
Travel
Cons
Salary
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4.0
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Was a good starting career
Call Center Representative (Former Employee) –  Niles, OHMarch 12, 2019
This employer is perfect for you to discover if you really want to be a call center representative. The employees have flexible hours and lots of benefits. I was only here for a short period of time because it was a temporary position.
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Overall rating

3.1
Based on 11,299 reviews
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3.0Work/Life Balance
2.8Compensation/Benefits
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Diversity score

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Diversity Score
TOP15%
In the Top 15% of similar size companies

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