Customer Service Representative (Current Employee) – Miami, FL 33157 – September 24, 2018
While this job can be stressful enough with the customers you encounter and the information you are required to remember, at least you are sitting down in an air-conditioned room. Also, most managers are fair and HR is not really on your side.
Customer Service/Sales Representative (Former Employee) – Kennesaw, GA – September 22, 2018
In all my life I have never seen a more ghetto call center, from the managers to the supervisors to the regular workers. Fights, drama, cliques that are always ready to throw down and management there with them as well
New Hire Training Supervisor (Current Employee) – Jackson, MI 49201 – September 21, 2018
Management should make the site fun or give incentives (give them on time), give the people something to come to work for besides a check. The company wants employees to be flexible but they are not with the employees (including supervisors, trainers, and agents). The only time a "raise" is given is when your move to a higher position and that does not happen often (no raises).
not always paid on time, over worked, low pay, no paid holidays
CUSTOMER SERVICE REPRESENTATIVE/LEADERSHIP INTERN (Former Employee) – El Paso, TX – September 21, 2018
easy to get hired, that's probably why they paid so little. I worked there for over 2 years and was able to move up to a "Leadership Intern" but although I had more responsibilities, I never received an increase in pay and was told that my benefit for additional responsibilities was getting time off of the phones. I left to find a better paying job.
Call Center Agent (Former Employee) – San Antonio, TX – September 21, 2018
Working here was very relaxed, there was lax supervision, and a minimum amount of sales needed per day. Sometimes your bosses would review your calls and coach you accordingly. I didnt like the neighborhood thou, there where a lot of potheads hanging around.
Call Center Representative (Former Employee) – San Antonio, TX – September 20, 2018
This was a call center job, I learned how to handle the calls that come inbound and gather information from people that were applying for a credit card. The management team was well, there were many rules what you could and could not do while you worked even down to dress codes. The hardest part was reading word for word disclosures and could be very long. The most part I enjoyed was working together with people that cared about me, team players.
Customer Care/ Tech support (Former Employee) – Niles, OH – September 20, 2018
I enjoyed working here it was just the hours i couldn't be with my child the way i needed to. It has an extensive training program so they make sure you know what you are doing before getting on the phones