Alorica Employee Reviews

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Run, run far away!
Customer Service (Former Employee) –  Kennesaw, GAFebruary 14, 2018
Worse company I have ever worked for.

Problems with hunting down your paycheck, getting paid the correct hours worked, signing up for health benefits, Team Mgr. talked about co-workers, very unprofessional!

Poor working conditions, Poor training, but high expectations.

They ask for you to work extra hours or on holidays and disclose the fine print when you are missing money in your check!

They are great at protecting their proprietary interests and clients interests!
Cons
Unorganized and Unprofessional
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Terrible company
Geek Squad Agent (Former Employee) –  Magna, UTFebruary 14, 2018
I disliked working for this company. Bad reviews from everyone I knew that worked there. Treated employees badly. Very stressful work environment. Big disappointment.
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Run As Fast As You Can
Verizon Wireless Customer Service Agent (Current Employee) –  Kennesaw, GAFebruary 14, 2018
This place sucks. All they care about is their numbers. They don’t give a fawk about the actual customers nor the employees. The actual pay suck. You get 10.00 per hour yet they will lie and say you will receive 11.00. For the amount of work you do the pay is literally peanuts. The managers are very unprofessional and even some of the workers are hood rats and illiterate jail convicts. Can’t wait for this new job to begin so I can get on.
Pros
Unlimited Overtime
Cons
Everything
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Friendly environment
Call Center Agent (Former Employee) –  Magna, UTFebruary 14, 2018
Friendly environment and easy going people to work with. Talk to customers on the phone and help them repair and fix their computers or give them info on were to take the computer to be fixed.
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Fun company
Customer Service Representative (Former Employee) –  North Sioux City, SDFebruary 13, 2018
This company is no longer open in my area but it was a good company to work for, decent pay, benefits offered, and bonuses could be accumulated based on stats.
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wasn't there all that long so i don't have much to say
Customer Service Representative (Former Employee) –  Magna, UTFebruary 13, 2018
Though my time was short with this company, and i mean short, I still enjoyed the atmosphere of the whole establishment and the people in it. Met good people while i was there
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Great Pay, Kind of stressful
Call Center Agent (Former Employee) –  Simpsonville, SCFebruary 13, 2018
Its a great company if you like talking with customers. Sitting behind a computer answering phones and troubleshooting Samsung products is kind of rewarding really. The pay is really good. Management is okay but not great. You really just have to get in there and see if it is something you like, some people stay for years, some people only stay a few months.
Pros
$13/hour, Helping people
Cons
Management, Quality Control, Dealing with yelling customers
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Good if you need a job fast
Collections Agent (Current Employee) –  Sherman, TXFebruary 13, 2018
Not at all impressed. The interview process was a nightmare with them not even having the correct people there for my first interview and not giving me a time for my second interview even when calling obsessively the two days before to find out. Everything after has been a nightmare as well.
Pros
Easy to make up hours
Cons
Bathrooms are gross/ everyone is sick/ no place for advancement/ nepotism/ poor management
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Very low key.
Customer Service Representative (Former Employee) –  Magna, UTFebruary 13, 2018
The management had problems with keeping employees happy would not address concerns from employees. Did not train people very well and pushed them out to the sales floor before they were ready and knew what they were doing. Allot of people quit do to this would not recommend this company.
Pros
Free popcorn 1 a week
Cons
Management not really knowing what they were doing
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I don't recomment it.
Customer Service Representative (Former Employee) –  Omaha, NEFebruary 13, 2018
I personally don't recommend it - I was constantly being pressured about numbers.

Typical day at work - taking calls from SiriusXM subscribers regarding their promotions ending, technical assistance, channels they had, and so on.
Pros
Steady work.
Cons
Short breaks, pressure to reach certain percentages.
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Productive and fun place to work.
Sales Representative (Former Employee) –  Alorica, Portmore, St. Catherine, Jamaica.February 13, 2018
In my opinion, Alorica is one of the top 5 best Call Centres in Jamaica. They care about their employees and that's a good plus for a Call Centre. There are areas of opportunity, but overall, kudos to Alorica.
Pros
Free transportation
Cons
Pay too low.
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Unprofessional
Member Advocate (Former Employee) –  Kennesaw, GAFebruary 13, 2018
I was hired in May 2017 and wasn't able to start until July 2017 due to training instructor issues and they lost my background check and drug screen.
The very first day we were told about the 1001 ways to be fired and how they are extremely strict.
Training was ridiculously fast paced with no room for questions and proper time to complete tests. Felt very rushed and often left behind. Trainer cared more about gossip than training us.
Once on the floor, asking for supervisor assistance was highly frowned upon.
All the negatives (lack of training, low pay, no decent benefits and many more) outweighed the 1 positive (gaining experience in a Healthcare related field).
I would not recommend this place of employment to anyone. High school drama and unprofessional trainers and HR Representatives.
Pros
Gaining experience
Cons
Low pay, nonexistent benefits, unprofessional, stressful atmosphere
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Pesimo do not respect the worker
Ventas (Former Employee) –  Miami, FLFebruary 13, 2018
You apply down staff when it seems and at any time of your turn.
Paid vacations is hard for you to enjoy.
You enter to work and as they give the company government benefits, they keep you working for three months and then they fire you,
Now they are giving layoff to workers, because they take jobs from Miami to Guatemala, with the salary of a worker here, they pay three workers in these countries, and they leave workers in the US without work.
When other companies pay more per hour, they only pay $ 10.00 and each time they increase the level of tasks to be performed, such as the number of sales, the amount of internet services, cell phones, etc., so as not to pay commissions, that is, little by little, the owners of this company, who are Chinese, are closing the purchasing power of the workers, and they are left with more profit, they charge it because the workers are those who execute the work, and that they should distribute among the workers
the president appeared to visit, when the hurricane passed, and brought a pet pig. all this eccentricities he pays with the money he does not pay the workers
Pros
As pros, only that you have a job, but that against is not well paid, and that is also moving to other countries
Cons
of rest, only 10 minutes for every 4 hours, in total 20 minutes in the 8-hour day
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Lack of hours
Customer Service Representative (Former Employee) –  9223 Bedford Ave, Omaha NE 68134February 12, 2018
Alorica would have been the perfect job only if they just had hours available for daily work. Most of the time was spent searching for work hours. Sometimes days before hours post. But when the hours became available, it was very good.
Pros
Set your own schedule
Cons
Not enough hours
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Not Professional
Customer Service Rep./ On Call Floor Manager (Former Employee) –  Pensacola, FLFebruary 12, 2018
Loud music is played all shift. Fights break out and the managers are not trained. They did not pay the differential pay that was promised for the 6pm-midnight shift. Managers would take breaks and leave employees there unattended.
Pros
There is a store on the campus and you don't have to leave for lunch
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Not a good place to work
Customer Service Representative (Former Employee) –  Albuquerque, NMFebruary 12, 2018
They do not care about there employees at all when you need a break or have issues they ignore you when you get sick even if you have drs notes and excuses they dont care
Pros
Its a great job
Cons
Mgt and company dont care for employees
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Great building awesome parking
Customer Service Representative/Call Center (Former Employee) –  El Paso, TXFebruary 12, 2018
Alorica was a good place to, biggest area of opportunity is developing supervisors and managers. I would work there again but job security is always in question as they loose a lot of contracts.
Pros
Parking and Building
Cons
Shrt breaks and management
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It depends on what account you've been assigned to, what type of training, how it been structured and/or taught, and whose teaching. Like everything
Customer Service Representative (Former Employee) –  Tulsa, OKFebruary 12, 2018
It depends on what account you've been assigned to, what type of training, how it been structured and/or taught, and whose teaching. Like everything else there are some good managers, trainers, and some well enough said. But if you are fortunate enough to get in with a good group etc, it can be a rewarding experience, alorica can be a little rigid.
Pros
free food, coffee, bonuses
Cons
strict schedule, lack of sensivity from some supervisors, and others in authorityl
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Drama Central
Agent (Former Employee) –  Lafayette, INFebruary 12, 2018
While working here you are either "one of the cool kids" or just another worker to be ignored. Felt like high school all over again. I personally felt that they catered to these "special" employees, of course those employees were the ones who got promoted too. Decided not to stick around and be a pawn.
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Recommended
Team Manager (Former Employee) –  Tulsa, OKFebruary 12, 2018
Very laid back but also competitive in a very fun way. They always have ways to spice up the floor so you aren't just stuck staring at a screen all day.
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Overall rating

3.0
Based on 6,593 reviews
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