Assisting customers with technical problems from many different customer service industries
Customer Service Representative (Former Employee) – Denver, CO – March 4, 2019
A typical day at Alpine consists of assisting customers through chat and text to solve various product and account issues.
I learned a lot about customer service. Communicating with customers from all over America, the UK and Australia and learning to create connections with all types of people in a short time.
The management is excellent, they are always available and able to assist with any issues that may arise.
The culture is mainly individualistic, most responsibilities and time worked will be solo, however communication is easy and accessible through a few text chat programs and over the phone. This includes contact with management and co-workers.
The hardest part of the job is delivering hard messages to customers and balancing giving customers an ideal situation with following company policy.
The best part of the job is helping customers get back to enjoying their products and the joy you get from giving joy to others.