Some direct team leaders really need improvement and they tend to play favorites a lot. But others are really great.
If you have an issue, prepare yourself for it to not be resolved. Ever. Also, don’t count on being in the loop with the clients.
The incentives are okay. Occasionally you can win an Amazon gift card, or visa gift card. There’s always free food and pot lucks.
They are flexible to a point.pect to advance, it’s hard to do that there on some teams.