I worked for Alta and the environment was fine, but there is just no room for growth. You have team leads who have been there for years and have barely moved up to that position. The pay is too low among call centers in California and they think 3-5% raise is a lot... a total joke.
The team leads in my department were there, but never there. The agents would help each other out more than the team leads themselves.
The point system is pretty ridiculous. Instead of monthly check ups with adherence, productivity, and all those factors, the system is a 90 day system where you have to commit to work to ensure you don’t get written up a final warning. Yes, a final warning... no write ups prior, straight to a final warning.
Overall, the people are great, but the company itself only cares about the higher ups and not the employees.
Great people to work with.
Short lunches, low pay, no room to grow