Altice USA Employee Reviews

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3.0
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altice formely known as cablevision
Field Service Technician Level (Former Employee) –  Bronx, NYFebruary 15, 2019
cablevison was a great company I was there for 4 years . The company was taken over by Altice , which is now composed of mostly contractors . benefits were changed and company standards were changed as well .
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1.0
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Stressful
Retail Sales Associate (Former Employee) –  Arkadelphia, ARFebruary 14, 2019
Commission was always changing. You have to sell things to current customers that have what they need & do not want. Very stressful company to work for.
Pros
Paid time off
Cons
Poor management
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4.0
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Work culture
Lead Maintenance Mechanic (Former Employee) –  Stratford, CTFebruary 10, 2019
My 13 years of experience from Cablevision to Altice was great working place and i was sad to leave Altice because of downsizing.
Over my course at working at this company it was a very interesting time. as a whole the company was a great place to work. The people, work culture, team work and overall management was good.

Through the transition, I did see a change in the company.
Pros
Great Benefits
Cons
Transition from old to new.
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4.0
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Flexible Work Environment
Residential Account Executive (Former Employee) –  Tinton Falls, NJFebruary 7, 2019
Salary plus commissions. Sales goals are realistic and easy to obtain. You only have to go into the office 2 days a week. The benefits are good and not expensive. I’m
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2.0
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Alright Place To Work
INTERNSHIP (Former Employee) –  Bethpage, NYFebruary 4, 2019
Interned there, was pretty depressing since everyone was leaving. Altice was pretty much gutting the company or moving people to Texas so it wasn't great to watch. I did learn a good amount and my team was good, but overall I dont feel like it is a good place to expand my career.
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2.0
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A day at Altice
Customer Service Representative (Former Employee) –  Newark, NJJanuary 31, 2019
A day filled with inconsistency and without support from management. No one ever wanted to be responsible and wanted representatives to handle everything without proper support or guidance. I learned how to excel in an environment that was impossible to excel in. Hardest part of the day was being bombarded with calls regarding a service that was subpar and being made to make promises that in no way could be fulfilled and without being able to compensate the customer for their issues without their request, credits had to be requested specifically one could not proactively offer a credit even if an issue was verifiable without the customer asking for it even if would help appease the customers frustration.
Pros
Good colleagues
Cons
Lack of consistency, penny pinching at every corner, micro managing
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2.0
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No comment
Manager (Current Employee) –  New York, NYJanuary 29, 2019
People employed therein are generally hard working, respectful and pleasant. I Prefer to refrain from commenting in this area due to reasons known only to me.
Pros
good compensation
Cons
Leadership
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3.0
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Only the strong survive.
Customer Service Specialist - Retention (Former Employee) –  Piscataway, NJJanuary 23, 2019
Its pretty cut throat in the retention department. The commission structure is based on a departmental pool. You may not necessary get the full compensation of your efforts based on what everyone else on the floor does.
Pros
Bonus comission if you are one of the few lucky ones
Cons
Performance goals are unrealistic.
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3.0
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Great compensation and benefits
Customer Service Representative (Former Employee) –  Co-Op City, NYJanuary 23, 2019
The jobs pay was always amazing, many opportunities to make bonus pays and get raises. When focused it's easy to advance at this job. The managers are all great and always on your side and helpful. The benefits and incentives are amazing.
Now for the negative, your schedule changes every year with no control on your part. Whether it's late night or early morning, no weekends or just random days off during the week. No matter your life situation, you are obligated to change your schedule every year and its totally random and out of your control. The job entails you dealing with extremely irate customers. Out of 10 calls you received, 8 of them yelled at you. Its exhausting dealing with that for eight hours straight.
Rules are very strict and breaks very short. Taking days off are almost impossible and getting vacations approved are extremely difficult. I had no life working at this job. Even had to work after getting a root canal be are because they wouldn't approve time off. God forbid you enjoy holidays, because working for this company, you will work every single one of them.
Pros
Great pay
Cons
Short breaks, mentally exhausting and horrible schedules
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4.0
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Productive and fun
Referral Desk Senior Coordinator Lead (Current Employee) –  Jericho, NYJanuary 17, 2019
its a great place to work and to build and grow with the people are trained well and very informative the managers care about their employees its a safe work environment and youll be glad to work for the company you have so many different walks of life so the place is very much so cultured
Pros
benefits
Cons
no overtime
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4.0
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good place to work
Retention Specialist (Former Employee) –  Piscataway, NJJanuary 15, 2019
flexible schedule, holidays off mostly, 2 days off per week, good commission when job duties are followed. on site gym and cafeteria, most of the staff is very friendly and helpful
Pros
environment and pay
Cons
people cheat the system to make commission
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5.0
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Productive and fun work place
DIRECT SALES ACCOUNT EXECUTIVE (Former Employee) –  Piscataway, NJDecember 30, 2018
Fun workplace, management is positive and always boosting confidence in their employees. Feels like a big family between the employees and management. Someone is always around if you need help.
Pros
Great working environment
Cons
Unrealistic monthly goals
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1.0
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They dont care about employees or customers
Technician (Former Employee) –  Piscataway, NJDecember 29, 2018
They dont care about you or the customers. If a customer complains about 1 thing fix that and leave. We used to fix the entire house now we dont even bother. Let the customers pay $80 for the call. Eventually they will stop calling cause they dont want to pay the fee is the idea. Dont work for this company. It was horrible
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4.0
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Worked for amazing executive, attended offsite conferences
EA to Compliance Officer at Cablevision (Former Employee) –  Bethpage, NYDecember 28, 2018
Worked there when it was Cablevision. I do not know much about the culture but I hear it's not good. Low pay. They let go of most support, IT and executives and brought in their own people. Lots of people lost their jobs. Some after working 20+ years.
Pros
No knowledge
Cons
Low pay
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2.0
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Job
Financial analyst (Former Employee) –  Plano, TXDecember 28, 2018
The CEO of Altice does not believe in paying people a decent salary.
The benefits are alright, but vacation policy is not very good. Job security is non-existent.
Pros
Flexible Schedule
Cons
Pay
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1.0
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Stressful place to work
Customer Service Representative (Current Employee) –  Newark, NJDecember 18, 2018
Like most companies numbers are the drive but at Altice they make you a number not a name. There is no real room for error and always cut throat with it. There is also no accountability by upper management and never any help by upper management.
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1.0
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Stressful and non secured
Technical Support Rep (Current Employee) –  Newark, NJDecember 18, 2018
Work if you dont have options. Lot of complai ning customers, nio management solution, metrics suckss, shifts are worst. They dont give you vacations even though you have vacations. No job security I have seen lot of people getting fired
Pros
Benifits
Cons
Everything
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4.0
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Great work/life balance
Senior Project Manager (Current Employee) –  Bethpage, NYDecember 14, 2018
Working for Cablevision has been a rewarding experience. Although Altice has recently acquired Cablevision, I hope for continued success for the company.
Pros
Cafeteria On Site
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5.0
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Productive & professional workplace
Customer Service (Former Employee) –  Melville, NYDecember 12, 2018
Very good company. Great benefits in all areas. Excellent opportunity for promotions. Very good sick and personal time policy. Very comfortable atmosphere.
Pros
Benefits, opportunity for advancement
Cons
None
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4.0
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One of the best places to be in the industry
Sales Account Executive (Current Employee) –  Newark, NJDecember 11, 2018
Anyone looking for huge bonus benefits and the most economic compensation potential this is the place to be. However, a downside in this company is the often changes of internal processes
Pros
Huge commission potential
Cons
often changes of internal processes
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Overall rating

3.6
Based on 1,434 reviews
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