Altice USA
Altice USA Employee Reviews
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Busy work environment taking calls all day
Technical Support Representative (Current Employee) – Jericho, NY – November 30, 2018
Answer calls back to back most of the time for 8 hours straight. Helping customers troubleshoot their modems and routers to figure out why the service was slow or wasn't working. Setting up appointments if the services could not be restored on the phone. Educated customers on how the internet works such as DHCP, email servers/ports, coaxial cable, CAT cables, WiFi bands/channels, ect. The hardest part of the job is when a previous rep does something wrong and the customer calls angry on why it wasn't handled correctly in the first place. The most enjoyable part of the job is when I get to fix customers problems on the phone and educate the customer for problems in the future.
Pros
Free coffee
Cons
For the amount of service I provide I feel underpaid.
Highly competetive and very fulfilling
Senior Field Operations Technician (Current Employee) – Norwalk, CT – December 8, 2018
A very high paced environment, with little supervision. The field service position requires analytical and problem solving skills. Installation, repair and troubleshooting cable related issues are apart of the everyday routine. Opportunity for advancement is acheivable but takes tremendous dedication.
Pros
401K, paid vacation and free cable service
Cons
work in extreme conditions(cold/hot weather)
a shadow of what it once was
Field Service Technician (Current Employee) – Newark, NJ – December 4, 2018
direct supervisors are hit or miss, upper management has deteriorated severely since Altice bought Cablevision. Staff has been cut to the bone. expected appointment completion has increased and expected time to complete the jobs has decreased. they think everything can be completed in an hour or less when it just isnt the case...career progression has stagnated and many field techs have been offered packages to leave (experienced techs), been fired, or quit to move on to greener pastures. New guys with no experience get maybe 3 weeks of training and are thrown to the wolves, dealing with angry customers and work in all kinds of good and bad weather for $15 an hour.
We used to take pride in our work. we were treated to barbeques in summer. employee softball tournaments. Techs would show up early, hang out late. Help each other out in the field at the end of the night to finish up. There was a sense of comraderie. Now it feels as if we're being chased out, that by making our workday as miserable as possible that eventually they can move entirely to contractors, cheaper labor. I'd bet a significant number of my coworkers have resumes out to find new jobs.
We used to take pride in our work. we were treated to barbeques in summer. employee softball tournaments. Techs would show up early, hang out late. Help each other out in the field at the end of the night to finish up. There was a sense of comraderie. Now it feels as if we're being chased out, that by making our workday as miserable as possible that eventually they can move entirely to contractors, cheaper labor. I'd bet a significant number of my coworkers have resumes out to find new jobs.
A lot of negatives
Direct Sales Representative (Former Employee) – Parkersburg, WV – November 30, 2018
I was with this company for over a year and a half. When the company was just Suddenlink, it was a well managed company. Customers were happy with the service/product and there was great contact with the technical side and sales side to ensure customer satisfaction. Since the buy out has went through, Altice USA has cut spending on all parts of the company, which has resulted in the service and products to go down drastically. The company has changed the pay scales for Direct Sales Representatives several times to make it near impossible to make good money but upper management will hide behind the phrase “There’s unlimited commission, you just have to work for it”, knowing that their sales goals are unrealistic for the sales reps. They are almost getting free work from them. The hours with the job are horrible. You work 11am-8pm. So if you enjoy going out with your family in the evenings for dinner, or if you have kids that play sports, enjoy going to sporting events, or enjoy other evening activities, this job is not worth the sacrifice. Also, if you are not meeting a sales goal, you are required to work that following Saturday, and not get your base pay. The company will also track every single step you take out in the field. If you stop somewhere to contact a customer, or deal with something work related, you are more than likely going to receive a call from upper management telling you to “Get Knocking”. Micromanagement at this company is absolutely ridiculous. This company is losing customers more and more each day, due to its lack of willingness to make sure a customers more... services are working properly. And the sales rep has to hear the flack from the customer, not the upper management. If you sell someone and they disconnect their services within a 5 month period, even though it probably isn’t your fault they disconnected, they will charge you back that money you made on that sale. Do not let the convincing bio in the job description sway you to apply. This is a horrible company to work for. less
Pros
Good co-workers
Cons
there’s not enough hours in the day to list them all
Evolving Organization
Contracts Administrator II (Current Employee) – Bethpage, NY – November 25, 2018
This is a very dynamic organization with an entrepreneurial spirit. The hardest part of the job for me is knowing where my role fits in to the organization in the future.
Pros
Early dismissal on the day before a Holiday (ex. Christmas Eve)
Cons
Ambiguity
Extremely stressful , pay fluctuates , high turnover rate
Retention Representative (Former Employee) – Bronx, NY – November 21, 2018
Great incentives, cool co workers , great employee appreciation! The work is stressful 60-70 calls for a good day. Management not helpful and expect you to figure things out. Turnover rate is super high. Commission based so if you don’t meet quota your out. They let me go within 6 months! Irrate customers, work hours will leave you with no life, training was horrible . Money was good while it lasted but the job was extremely overwhelming. I would not recommend.
Pros
Free Cable
Cons
Short breaks, Fast Paced
Call Center
Business Analyst (Former Employee) – Melville, NY – November 19, 2018
I worked out of the call center, which was open 24 hours. The flexibility was nice but it wasn't what I was looking for at the time. I wasn't a fan of the management of the company overall.
under new ownership
RESIDENTIAL DIRECT SALES (Former Employee) – Oakland, NJ – November 18, 2018
Door to door sales, you learn to be thick skinned and deal with any situation. Management is there to guide you. The work place culture is respectful and friendly and competitive. The hardest part of the job is inclement weather and the best part is making unlimited commissions.
Pros
Get what you put into it
Cons
bad weather
This Call center is no longer functioning
Customer Service Representative/Call Center (Former Employee) – Shelton, CT – November 16, 2018
Not much to review this call center shut down a year after I left. But while i was there I learned much about VOiP and cable services. The people there were always understanding and willing to help
Pros
was close to home
Cons
no longer open
TSG at Altice is a sinking ship
Technical Support Representative Level 2 (Current Employee) – Jericho, NY – November 13, 2018
Currently working as technical support for Altice pays some bills and keeps food on the table but since Altice took over from Cablevision the company has started to go down hill. Most recently Altice has decided to let go of 40+ technicians this week. Fear of losing my job I am now actively seeking new employment opportunities. Cablevision treated employees with respect and praise, and looks at employees as people. Altice feels employees regardless of personal situations have to work and if you do not have the approved time off you will be written up and more than likely fired.
Pros
Really having a hard time trying to find any pros for working for this company
Cons
too many to list
Productivity
Installation and Service Technician (Current Employee) – Lindenhurst, NY – November 12, 2018
productivity was more important than the customer or the technicians, some of the managers all they care about was there careers and never about the techs, also there was a lot of union talk and that union was not founded upon
Pros
great teammates
Cons
micromanaged
Not Customer Focused
Head Flunkie (Former Employee) – Tyler, TX – November 10, 2018
Since the new management took over the company revenues are falling and with every change made it just gets worse.
Can never get caught up because they won't hire enough people to do the jobs properly
Non inclusive. If you're not in NY you're no one.
Can never get caught up because they won't hire enough people to do the jobs properly
Non inclusive. If you're not in NY you're no one.
Pros
Some of the former employees are still there so good team.
Cons
They make changes without any input from the current employees
I enjoy working here
Manager Application Operations (Current Employee) – Plano, TX – November 2, 2018
There is a lot going on but management listens and takes action on suggestions. Sometime I get stressed out but if you work that is going to happen anywhere. The fact that they list and have round tables shows they care.
No Comment
Physical Security Officer (Former Employee) – New York, NY – October 25, 2018
No comment
For or against
It’s a corporate environment no better or worse than Han the next
Used to be more of a family environment but has changed to a loan manipulating consolidating raider
For or against
It’s a corporate environment no better or worse than Han the next
Used to be more of a family environment but has changed to a loan manipulating consolidating raider
Pros
Na
Cons
Na
SMB Account Executive
Optimum Business Account Executive (Former Employee) – Township of Randolph, NJ – October 23, 2018
Great place to work, however too many moving parts that can cause an install not to go in -- meaning money taken from my pocket. Hard to rely on others to aid you in earning the commission for the sales that you sold.
Department encourages dishonesty to customers and company
Sales Representative (Current Employee) – WV – October 22, 2018
Before Altice it was pretty cut and dry with good compensation. Now that Altice runs things they can take back 100% of what they paid you before, even if it's more than what you made this month. If customers cancel within six months, even if it had nothing to do with you and everything to do with poor , outsourced customer service.
Imagine preforming so we'll they felt like giving you an award for it, then not receiving a paycheck for that month because to many people canceled from half a year ago. If your looking for success, If you hope to be compensated look elsewhere. It will be less wear on your vehichle and higher pay flipping burgers at your nearest restaurant. This company does NOT want to pay. It's a scam.
Imagine preforming so we'll they felt like giving you an award for it, then not receiving a paycheck for that month because to many people canceled from half a year ago. If your looking for success, If you hope to be compensated look elsewhere. It will be less wear on your vehichle and higher pay flipping burgers at your nearest restaurant. This company does NOT want to pay. It's a scam.
Pros
Benefits; health etc.
Cons
Work for free, the company starts taking it all back in month six
Overall rating
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3.1InHerSight Score
3.2Personal Development
3.8Career Opportunities
2.5Family Support
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