Great compensation and benefits
Customer Service Representative (Former Employee) – Co-Op City, NY – January 23, 2019
The jobs pay was always amazing, many opportunities to make bonus pays and get raises. When focused it's easy to advance at this job. The managers are all great and always on your side and helpful. The benefits and incentives are amazing.
Now for the negative, your schedule changes every year with no control on your part. Whether it's late night or early morning, no weekends or just random days off during the week. No matter your life situation, you are obligated to change your schedule every year and its totally random and out of your control. The job entails you dealing with extremely irate customers. Out of 10 calls you received, 8 of them yelled at you. Its exhausting dealing with that for eight hours straight.
Rules are very strict and breaks very short. Taking days off are almost impossible and getting vacations approved are extremely difficult. I had no life working at this job. Even had to work after getting a root canal be are because they wouldn't approve time off. God forbid you enjoy holidays, because working for this company, you will work every single one of them.
Short breaks, mentally exhausting and horrible schedules