Altice USA
Altice USA Employee Reviews
Overall rating
Based on 1,316 reviews
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Good place at the beginning but...
System Integration Engineer (Former Employee) – Woodbury, NY – June 18, 2018
Good place to work for sometime, but then the company changed owners, lots of lay offs happened, a lot of rumors started, and work life become unpleasant for most of the people because you didn't know if you would be laid off sooner or later. Another thing, for contractors/consultants, they are not treated the same as full timers, always left out.
Pros
Nothing to say about pros
Great company!
Outbound Sales Representative (Former Employee) – Jericho, NY – June 11, 2018
Customer focus. Basically help customer determine which products work best for them. Employees have the opportunity to help clients learn about all the products and services.
Pros
Everything
Cons
None
I did outside sales
Account Manager/ Sales Rep (Former Employee) – Piscataway, NJ – June 6, 2018
When working for altice, at the time they were cablevision. I loved cablevision for the free benefits, meaning they didn’t charge you for them. The managers and staff are cut throat, and the better you do in your first 2 months the better your leads will be. I did ok and my leads showed. I went to places that people hated to go.
Pros
Free benefits
Cons
The CEO of cablevision sucked. Good luck to the new guy
Horrendous
Billing Representative (Former Employee) – Bronx, NY – June 5, 2018
There is no job security and be prepared to be micro managed by management. If you're not one of their faves, they will make your life a living pain. There's no understanding and no work/life balance. They will work you to the bone. Not a good place to work at. There turnover rate is high because of the stress level and dealing with irate customers. Hated this place.
Cons
Everything
Fast paced
Technical Support Representative (TSR) (Former Employee) – Newark, NJ – June 4, 2018
When working at Altice USA you have to be able to mutli-task, be patient with customers, and not personalize the customer dissatisfaction with company.
Pros
Overtime, pay
Cons
Customer dissatisfaction
Daily Work
IT, Technical Support (Current Employee) – Bronx, NY – May 29, 2018
Picking up calls to assist customer needs. Help can be a challenge at times. Very strict metrics. Schedule changes are pretty frequent. New directive towards company goals and achievements are ambitious.
Pros
Pay
Could be a great place to work but too focused on cutting corners
A volunteer (Former Employee) – Woodbury, NY – May 24, 2018
After purchase too focused on cost reduction, letting everything else fall by the wayside. Became frustrating to work - could not get anything accomplished due to constant restructuring.
change is constant
Technical Support Representative (Current Employee) – Newark, NJ – May 23, 2018
There is constant changes within the company. I feel that management does not allow ample training to review the new policy changes. The company does provide great pay, excellent benefits. The people I work with are all eager to help the company succeed.
Pros
my fellow employees
Cons
training
Fun work place
Inbound Sales Representative (Former Employee) – Bronx, NY – May 23, 2018
Assist multiple client with product inquiry. Place orders and schedule client with appointment for service installation. Process payment for services order. Management always willing on helping. Diverse workplace.
Pros
Good commission
Cons
n/a
Swirling mass of stress and no direction
Senior Level Optimum Service Technician (Former Employee) – Shelton, CT – May 18, 2018
This place was a mistake from the second day I got there. Stuck it out and they paid us well as they had to bribe us out of union coming in. One of THE worst managed places I have ever seen, EVER! Dolans Sucked and then sold everybody out to this a**hole from France.
Pros
benefits
Cons
Everything else
Altice does not care about it's customers
Network Operations Center Technician Level (Current Employee) – Hicksville, NY – May 16, 2018
Altice rather downsize to save a few bucks rather then provide for a reliable network. With so many project and issues at hand instead of keeping personnel they let people go.
This job is extremely difficult, but impeccably rewarding.
Direct Sales Account Executive (Current Employee) – Austin, TX – May 14, 2018
A typical day at Altice is attending my daily meeting at 10 am. From there, I gather my sales supplies, follow up on installations and future or current customers, and then I drive to the field (where it can sometimes be 40 minutes away) where I knock an average of 65-90 doors a day.
I learned that no matter what happens, you have to keep pushing forward. I was yelled at, cursed at, and had doors slammed in my face frequently, but I kept pushing. I learned to never give up.
I learned how to manage my day as I am in charge of my time. I decide when I start knocking doors, and I decide when I go home. I am in charge of how much money I want to make based off how hard I work, so I had to learn how to manage my days well in order to make the most from them.
The hardest part of this job was the discipline. There would be days I didn't want to get out of my car to knock because I would dread having another door slammed in my face or another person say unkind things to me. Day after day for a year and a half I got out of my car.
The most enjoyable part of this job was the people I got to meet. I made friendships from this job whose doors I knocked on and sold internet and cable to. No matter how many unkind people I ran into, the amount of the kind ones I met tripled them every day. Those people made my days worth it.
I learned that no matter what happens, you have to keep pushing forward. I was yelled at, cursed at, and had doors slammed in my face frequently, but I kept pushing. I learned to never give up.
I learned how to manage my day as I am in charge of my time. I decide when I start knocking doors, and I decide when I go home. I am in charge of how much money I want to make based off how hard I work, so I had to learn how to manage my days well in order to make the most from them.
The hardest part of this job was the discipline. There would be days I didn't want to get out of my car to knock because I would dread having another door slammed in my face or another person say unkind things to me. Day after day for a year and a half I got out of my car.
The most enjoyable part of this job was the people I got to meet. I made friendships from this job whose doors I knocked on and sold internet and cable to. No matter how many unkind people I ran into, the amount of the kind ones I met tripled them every day. Those people made my days worth it.
Pros
Exceptional benefits and Paid Time Off.
Cons
Working outside in all seasons: heat, cold, and rain for 6+ hours a day and having to work alone for the entire 8 hours a day I work.
Work place
Advanced ISP Technician (Former Employee) – Hamilton, NJ – May 13, 2018
I only worked for Altice USA for a short period of time which was Cablevison prior to the buyout. My position in the company I was the person who ran the Hamilton Head end with 1 other person.
Former Manager
Marketing Manager (Former Employee) – Bethpage, NY – May 10, 2018
I would run for the hills, if you are considering working at this company and you have a family.... there is no work life balance, when you leave for the day (8:30am-5:30pm) your expected to continue working when you get home (to meet unreasonable deadlines) this is not because there is a special project going on... this is everyday work. they are laying off and people are quitting left right and center and when they quit/leave they don't refill positions they take that work and put it on you. so you end up doing the work of 3-4 people with no additional compensation (title increase or pay increase)... it is horrible and it was the best decision to leave when I did.
Pros
discounts! free cable (if they are even still offering that)
Cons
no work life balance, minimal training, overworked employees
new owners with no direction
Senior Lead Field Service Technician (Current Employee) – Township of Randolph, NJ – May 8, 2018
management and customer service is out the window with the new owners. They are not concerned with the employees or the balance of work and family. If you dont like what we are doing you should find something else is the attitude.
Roller coaster environment going through a lot of changes
RCC & VDO Supervisor (Former Employee) – Bronx, NY – May 8, 2018
Altice was once Cablevision. The company was acquired by Altice, USA management and was going through a lot of changes during my departure from the company. The culture became different and chaotic during the transition.
Women's ratings
3.0
Fairygodboss Score
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50%would recommend to other women
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