Altice USA
Altice USA Employee Reviews
Sort by: Helpfulness | Rating | Date
A lot of nice and very bright people working there.
Technical Support Specialist (Former Employee) – Shelton, CT – August 14, 2018
Really great co-workers and supervisors were very nice as well. They closed the call centers here in Connecticut at the end of 2016 so I don't know what working there is like now.
Pros
The pay was good with some overtime if desired.
Cons
Dealing with the public in the tri-state area can be stressful.
Was great when it was cablevision.
Technical Support Representative Level 2 (Former Employee) – Shelton, CT – August 14, 2018
Altice pays less for newly hired workers and basically slave drives you until you quit. The hire Spanish workers in different countries so they can pay them less and give let go the Spanish workers in this country.
Pros
A discount on their services
Cons
Everything else.3
great place
Technical Support Representative (Former Employee) – Shelton, CT – August 7, 2018
when i worked there it was cable vision. a typical day consisted of taking call for 8 hrs. dealing with all types of customers. the benefits and the pay were very good. the people i worked with were great always there to support you. great culture and team work.
Childlish and Stressful Atmosphere
Service Desk Analyst II (Former Employee) – Dallas, TX – August 6, 2018
When people don't have the necessary skills for their position they often start drama to hide the fact they don't know what they're doing. That was all of management; constantly blaming random people for their set backs and mistakes. They were quick to speak and slow to listen.
Pros
PTO and HSA was nice
Cons
Read the review please.
Ok for customer service
Bi-Lingual Customer Representative III (Former Employee) – Newark, NJ – August 5, 2018
As with most customer service jobs you deal with a wide range of customer types. In this role you receive consistent complaints regarding service or billing and must work to resolve the issue while being rated satisfactorily by the customer. Performance scoring is based 90% on the satisfaction of the customer with the service you provided. Some issues while out of your control would garner low satisfaction scores regardless of whether you performed your job competently based on company policy. You are attached to your phone your entire shift other than your 30 minute lunch and 2-15 minute breaks. If you do not adhere to your assigned break and lunch period your rating is negatively affected despite the fact that you may have to remain on the phone servicing a customer.
Pros
Good pay, excellent holiday pay if scheduled
Cons
Handcuffed to the phone, Customers are horrible for the most part, No bonus pay for providing bi-lingual service.
like family...good place to work and great people who have been there for years and have no issues in training anyone...team effort with one thing
Logistics (Former Employee) – Peekskill, NY – August 3, 2018
felt like family...good place to work and great people who have been there for years and have no issues in training anyone...team effort with one thing in mind...the company
Amazing Company!
Senior Marketing Manager (Former Employee) – Freeport, NY – August 3, 2018
Loved working for Optimum a Brand of Altice. This company has undergone many transformations since its inception from Cablevision. I have been a part of many of the marketing movements that have propelled it to where it is today. The company takes good care of its employees and has the best benefits. Like any growing company in this industry, it can fall victim to the corporate buyouts and layoffs; however, overall it was a great experience working there.
Pros
Benefits, Culture, People, Flexibilty
Cons
Changing industry
Cablevision
Direct Sales Representative (Former Employee) – Hauppauge, NY – August 1, 2018
Company I worked for was Cablevision in New York. Was a direct sales rep, worked my own hours, door to door in the residential field. Great opportunity to master my sales skills
Altice
DBA as Altice U.S.A (Former Employee) – Stratford, CT – July 27, 2018
A typical day at work was NOT a stressful day ….. I learned that ALL job positions should be respected. I've always liked my Management team, however the hardest part of the job NOT be able to resolve all technical issues for our customers in a timely manner. The most enjoyable part of my job was being acknowledged for going above and beyond to satisfy our customers.
Office was closed..... big mistake
Billing Specialist/Customer Service Representative (Former Employee) – Shelton, CT – July 26, 2018
The Shelton, CT was closed down. The management and coworkers were excellent. However, the company was strict with their metrics. Every month you had to take a test on the computer to see if you were up to date on the company changes. If you failed this test three months in a row you could get fired from your job.. That was a lot of stress to put on people who were already dealing with the stress of the irate callers. The company did offer us excellent benefits. If it weren't for the monthly tests and strict metrics, it would have been an excellent place to work.
Nice environment to work stress free
Inbound Sales Representative (Current Employee) – Bronx, NY – July 23, 2018
My day consist of working 8 hr shifts taking calls and selling tv services. The hardest part is pulling a future prospect from the current competitor.I enjoyed the the earning potential the most
Pros
Great income opportunity
Cons
Many changes in policy
Very focus on productivity & goals.
Inside Plant Senior Technician (Former Employee) – Norwalk, CT – July 22, 2018
The company offer solid benefits with medical, dental, vision, 401K, life insurance, etc. However, the company is extremely driven by goals. You must be ready to accept responsibilities outside your position and location. The work environment is very unstable due to the constant reconfiguration of the work force. Meaning that they been downsizing & cutting positions every six months or so, for almost two years. Hardest part of the job is to adapt to the constant change in schedule to cover for the loss of personnel due to the downsize. If you have a family this could be very disruptive.
Pros
Excellent benefits
Cons
Stressful work environment and modest job security.
Fun workplace
Technical Support Representative (Former Employee) – Newark, NJ – July 19, 2018
upbeat, fun working environment. Everyone was very friendly. Sometimes its hard to hear yourself think, but I guess its normal in a call center environment.
Pros
good pay, good benefits
Cons
short breaks
Not the best company to work for
Phone Technical Support/CSR (Former Employee) – Huntington, NY – July 19, 2018
My time in my position was very short lived due to management and their immature ways. It is literally a call center environment which is not supported by free thought.
Not a career
Field Service Technician (Former Employee) – West Nyack, NY – July 19, 2018
I wouldn’t recommend this company to anyone I care about. It’s a cut throat environment and management looks to hurt u anyway possible. If you chose to work there then be sure to cover your a**