Technical Support Representative (Former Employee) – Shelton, CT – August 7, 2018
when i worked there it was cable vision. a typical day consisted of taking call for 8 hrs. dealing with all types of customers. the benefits and the pay were very good. the people i worked with were great always there to support you. great culture and team work.
Service Desk Analyst II (Former Employee) – Dallas, TX – August 6, 2018
When people don't have the necessary skills for their position they often start drama to hide the fact they don't know what they're doing. That was all of management; constantly blaming random people for their set backs and mistakes. They were quick to speak and slow to listen.
Bi-Lingual Customer Representative III (Former Employee) – Newark, NJ – August 5, 2018
As with most customer service jobs you deal with a wide range of customer types. In this role you receive consistent complaints regarding service or billing and must work to resolve the issue while being rated satisfactorily by the customer. Performance scoring is based 90% on the satisfaction of the customer with the service you provided. Some issues while out of your control would garner low satisfaction scores regardless of whether you performed your job competently based on company policy. You are attached to your phone your entire shift other than your 30 minute lunch and 2-15 minute breaks. If you do not adhere to your assigned break and lunch period your rating is negatively affected despite the fact that you may have to remain on the phone servicing a customer.
Good pay, excellent holiday pay if scheduled
Handcuffed to the phone, Customers are horrible for the most part, No bonus pay for providing bi-lingual service.
Senior Marketing Manager (Former Employee) – Freeport, NY – August 3, 2018
Loved working for Optimum a Brand of Altice. This company has undergone many transformations since its inception from Cablevision. I have been a part of many of the marketing movements that have propelled it to where it is today. The company takes good care of its employees and has the best benefits. Like any growing company in this industry, it can fall victim to the corporate buyouts and layoffs; however, overall it was a great experience working there.
DBA as Altice U.S.A (Former Employee) – Stratford, CT – July 27, 2018
A typical day at work was NOT a stressful day ….. I learned that ALL job positions should be respected. I've always liked my Management team, however the hardest part of the job NOT be able to resolve all technical issues for our customers in a timely manner. The most enjoyable part of my job was being acknowledged for going above and beyond to satisfy our customers.
Billing Specialist/Customer Service Representative (Former Employee) – Shelton, CT – July 26, 2018
The Shelton, CT was closed down. The management and coworkers were excellent. However, the company was strict with their metrics. Every month you had to take a test on the computer to see if you were up to date on the company changes. If you failed this test three months in a row you could get fired from your job.. That was a lot of stress to put on people who were already dealing with the stress of the irate callers. The company did offer us excellent benefits. If it weren't for the monthly tests and strict metrics, it would have been an excellent place to work.
The company offer solid benefits with medical, dental, vision, 401K, life insurance, etc. However, the company is extremely driven by goals. You must be ready to accept responsibilities outside your position and location. The work environment is very unstable due to the constant reconfiguration of the work force. Meaning that they been downsizing & cutting positions every six months or so, for almost two years. Hardest part of the job is to adapt to the constant change in schedule to cover for the loss of personnel due to the downsize. If you have a family this could be very disruptive.
Stressful work environment and modest job security.
Team Leader/ Customer Service Representative (Former Employee) – Mamaroneck, NY – July 17, 2018
I work for Cablevision/ Altice for 30 years and loved every day I went to work!!!! I was one of the top performers for about 10 years in a roll!! My managers always gave us the tools to reach our monthly goals and I took it and reached my goals every month.
Director (Current Employee) – Long Island City, NY – July 16, 2018
Offers opportunities to stretch and grow, but often at the expense of work/life balance and with risk of burnout. Increasingly lean staffing coupled with aggressive timeframes result in sloppy execution. Management varies across the spectrum. Lots of great people.