a shadow of what it once was
Field Service Technician (Current Employee) – Newark, NJ – December 4, 2018
direct supervisors are hit or miss, upper management has deteriorated severely since Altice bought Cablevision. Staff has been cut to the bone. expected appointment completion has increased and expected time to complete the jobs has decreased. they think everything can be completed in an hour or less when it just isnt the case...career progression has stagnated and many field techs have been offered packages to leave (experienced techs), been fired, or quit to move on to greener pastures. New guys with no experience get maybe 3 weeks of training and are thrown to the wolves, dealing with angry customers and work in all kinds of good and bad weather for $15 an hour.
We used to take pride in our work. we were treated to barbeques in summer. employee softball tournaments. Techs would show up early, hang out late. Help each other out in the field at the end of the night to finish up. There was a sense of comraderie. Now it feels as if we're being chased out, that by making our workday as miserable as possible that eventually they can move entirely to contractors, cheaper labor. I'd bet a significant number of my coworkers have resumes out to find new jobs.