Not much room for advancement and very stressful job.
Collections Rep (Former Employee) – Tempe, AZ – March 10, 2018
On a typical day, you would answer around 100 calls per day collecting payments on past due accounts and setting up payment arrangements for utility customers on their accounts. Was very stressful because customers would sometimes get very irrate and verbally abusive, And some customers would get so vulgar and would personally attack ME when their utilities were disconnected due to non-payment on their accounts. I also did not like having to order shut-offs of their gas or electricity, especially when young children were in the household. While there are some state or federally mandated protections for certain demographics, (i.e.: elderly, infants, and those on breathing machines), there were others that I felt needed protections against having their power or gas shut-off, but I was not empowered to do anything about it, unless they paid their bills. The managers also did not seem to care about employees advancing or were not very understanding when an employee had personal or medical issues that affected the job. The work environment leaves much to be desired and the pay is very low.There is a very high turnover rate for retaining employees. Many do not last a year.
Decorating and costume contests during Halloween and Christmas
too stressful and very high employee turnover rate