Great learning experience in an office environment
Live Greeter (Former Employee) – Lockport, NY – July 27, 2015
A typical day was taking 200-300 calls a day sending a client or a person inquiring about dish network to the correct department either sales or customer service. And collecting their name, number,and adress all before shipping them.
I learned how to become less shy and more outgoing when it came to taking so many calls. I also learned other peoples jobs around me so if a customer was having an issue with their bill I could inform them of what was happening without having to transfer them to customer service, because that got some customers upset
My manager was very nice, he critiqued me when I accidently sent someone to the wrong department he was firm but fair.
My co workers were slow to warm up to because they had just changed from an automated system to actualy "live greeters" like me so it took them a while to warm up to me but eventually we got along just great. I just put on a good attitude everyday.
Hardest part of the job is when someone would call in and they were extremely upset, they wanted answers I couldn't give them, they didnt want to be transfered and they just yelled in my ear. I learned to just deal with it and try and calm them down
I loved the experience, i never had an office job before, but it was a calm environment for the most part and it was very rewardinng