Worked there 1 year. Reorganized entire store from painting walls, to correcting paperwork, restaffing entire store, and retraining to company standards. Company has no appreciation for long hours and hard work. Willing to work you everyday if needed, which is against CA law. No worklife/home life balance. As stated in other reviews, they word things as opportunities but in reality it's here's proof in writing that you are not perfect. Very over exaggerated customer service standards. Unreasonable expectations from entire staff. They want you to pester customers every few minutes. Customers in Truckee did not like that at all. They send in secret shoppers often and if you do not pass an unrealistic percentage, you get written up and then fired if u miss the 2nd time. So obnoxious that they said if we had long hair we had to wear it in a ponytail so our name badges could be seen easily and not miss points on the secret shop. How bout their shoppers just be more observant. Ridiculous expectations. You had to be 100% perfect robot to work there or it was unrealistic to continue employment. Long hours not enough pay. Would not suggest to anyone. So bad the entire staff quit and I provided references for my exceptional employees who were under appreciated on a weekly basis.
High expectations with low pay