Average salary
$109,180
Select pay period
107%
Above national average
Average $109,180
Low $46,000
High $198,000
Salary estimated from 9 employees, users, and past and present job advertisements on Indeed in the past 12 months.
Compare all Customer Service Manager salaries in the United States
Common benefits at Amazon.com
Benefits information is taken from jobs posted on Indeed.
Financial perks
- Employee discount
Insurance
- Health insurance
More
- Flexible schedule
- Retirement plan
- Paid time off
Job Openings
- Sr Program Manager, Device Support & Services - D2AS Global Customer ServiceAmazon.com Services LLCCupertino, CA19 days ago
- Technical Customer Support Manager, BlinkAmazon.com Services LLCCenter, TX30+ days ago
- Program Manager, Americas Customer Experience, Worldwide Customer ServiceAmazon.com Services LLCNashville, TN30+ days ago
- Senior Program Manager, Canada Customer Experience, Worldwide Customer ServiceAmazon.com Services LLCSeattle, WA30+ days ago
- Senior Program Manager, Customer Experience, Worldwide Customer ServiceAmazon.com Services LLCNashville, TN30+ days ago
- Technical Customer Support Manager, BlinkAmazon.com Services LLCFlorida30+ days ago
Reviews about Pay & Benefits for Customer Service Manager in Amazon.com
Can be fun and rewarding, but also stressful and some unrealistic expectations
CSM Customer Service Manager (Former Employee) - Remote - August 23, 2023
I worked in many customer service positions at amazon over the course of 5 years, ended as a CSM. As a CSM the job could be very fun and rewarding at times depending on team size and GM. Everything is very metric driven and team sizes can vary between 12-30 people. So if you get a full team of new hires they are all eventually supposed to hit the metrics and you end up spending 80+ hours a week working when the salary is weak for 40 hours. They also expect you to do a bunch of side projects and other things, which is fine if you want to devote your life to the company.
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Good Pay, Bad Customers
Customer Service Manager (Former Employee) - Huntington, WV - September 19, 2019
The pay at Amazon is what got my attention. The starting rate is extremely high in comparison to many jobs in that area. However, you have to be a strong-minded individual to be able to work there for longer than a year or so. The work itself is very stressful due to the kind of contacts you receive and people you interact with.
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not fun and overworked
Customer Service Manager (Former Employee) - Fort Worth, TX - January 2, 2019
nobody has their information correct. you can never get the same answer from another supervisor that the first gave you. The mandatory overtime is obsurd
Pros
I got a morning shift
Cons
hardly any breaks and alot of mandatory overtime
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See all Amazon.com Customer Service Manager reviews about Pay & Benefits
Common questions about salaries at Amazon.com
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