Can be stressful and is Micro managed now
Customer Service Representative (Former Employee) – Peoria, IL 61602 – February 1, 2018
First started it was like a "family", then several changes were made, they brought in a new Manager, who is all about the "numbers" not the people. All of a sudden you couldn't go to the bathroom without someone checking to see if you were in there on your phone or actually using the bathroom. If you were away from your desk for any amount of time, two-minutes up to five without what they considered a good reason they came to see what you were doing, regardless if you were at the copier making copies of items to send to customers.
A typical day meant you had to be at your desk, prepared for calls, IF it was slow, you were not allowed to read books, do puzzles, etc, but you could read their company learning materials. Not allowed to visit with co-workers much either, unless on break or your 30 minute lunch.
Hardest part of he job: Being nervous all the time that if you mess up a call you could lose your job.
Most enjoyable part: Your co-workers are nice.
If regular employee, good benefits
Stressful, lots of overtime with expectations that you have no life outside of work, on call during bad weather.