This is company itself is amazing, HOWEVER, The leadership (manager and a couple select supervisors) within the Decatur call center is horrible, bias, and even to some extent racist. They do very well with keeping up with major diversity inclusion topics to appease the most higher up's but within the center it's certainly not a standard they live by. They make sure everyone is notified when the higher up's in coming for a visit and everyone is lectured to make sure they look and behave their best those days. To my understanding, many reports have been filed to HR from many, many people and nothing is ever really done. There are a couple supervisors even, that aren't happy because they feel constantly targeted or harassed. It's extremely micro-managed. I feel and have witnessed that retaliation is a very real thing here, but they have either figured out how to get a way with it, or have someone higher up in their corner saving them somehow. Or both. It's really sad because this really is an amazing company to work for otherwise. The CEO and President seem great, and are super personable. The company does pay quite nicely with great benefits.