MLive, March 29, 2017, JACKSON, MI - A Jackson-based home warranty provider is one of 50 Michigan companies to watch, according to Michigan Celebrates Small Businesses.
America's Preferred Home Warranty, 2727 Spring Arbor Road, earned the honor for its expansion into 30 states and its plans to be nationwide within five years.
When home systems and appliances break down under normal use, APHW pays a portion of the costs toward repairing or replacing the items under warranty. Homeowners are allowed to choose their own contractor for repairs, under APHW.
APHW is the only Jackson company to make the list in the last five years. The Christian-based company was founded in 1999.
To be eligible for the honor, companies must have six to 99 full-time equivalent employees and generate $750,000 to $50 million in annual revenue or working capital. The companies are honored on May 4 at the MCSB gala event in Lansing.
Michigan-based judges determined the winners, considering entrepreneurial leadership, creation of innovation and creating a sustainable competitive advantage.
APHW is moving to a larger facility at 5775 Ann Arbor Road in Leoni Township to accommodate growth. The company currently employs 75 people across 30 states and will have 45 in the new office.
Within the next five years, the plan is to employ 150 people at the new office, with total investment exceeding $4 million.
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America's Preferred Home Warranty has a culture that is warm and caring. We value each employee and their family with unprecedented perks and fun activities throughout the year.
Jeff Becker, Area Sales Manager for America's Preferred Home Warranty (APHW), explains his journey to become the top salesman for the fastest growing home warranty company in the country.
Problem solving is a learned skill. Kellie Baker challenges herself daily to be the very best by applying problem solving to her position at America’s Preferred Home Warranty.
An optimistic person who likes to learn new things. Kellie believes it’s important to have a positive attitude and look at each day as an opportunity. “I hope that I can make a positive impact because I believe that God has a purpose for me being here,” says Kellie. On her desk is a small paperweight with the words “One small positive thought in the morning can change your whole day.”
Kellie has been at America’s Preferred Home Warranty for four years. Starting as a Customer Service Representative, she next became Customer Service Trainer, quickly adding Real Estate Continuing Education (CE) to her role, and today is a member of our Customer Care Support Team.
She currently works with customer care situations. Her focus is on taking care of customers and she also helps set up real estate agencies and individual realtors in our enterprise system. She also has been instrumental in initiating our robust Real Estate Continuing Education program which involves researching and applying for certifications, setting up state specific programs, administration/record keeping, and all other aspects of the program in conjunction with national and regional staff.
Kellie enjoys working with our area sales managers, real estate agents and likes to provide support and assistance wherever she can. She is one of the main liaisons between our homeowner customers and APHW and a big reason why we continue to have an award-winning reputation; i.e. 2017 Best Regional Home Warranty Company in the United States from HomeWarrantyReviews.com.
“I approach every situation objectively and try to put myself in the customer’s shoes,” explains Kellie.“ I strive to provide the most empathic and thoughtful response, in every situation.”
Kellie has a son and two daughters. She enjoys puzzles and playing Scrabble and was formerly a home school mom.
America's Preferred Home Warranty's employees share their experiences and provide a snapshot of who we are, where we've come from, and a glimpse of the future.
America’s Preferred Home Warranty (APHW) provides home warranties to homeowners. A home warranty is a service contract that pays towards repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use. We are one of the fastest growing home warranty companies in the United Sates and were founded based on biblical principles and strive to follow the golden rule. We are listed as a Top-5 home warranty provider by HomeWarrantyReviews.com. We provide a warm and welcoming work environment which includes the ability to wear casual clothes, full kitchen with TV and shared employee computer, work-out facilities with showers and lockers. Our employees routinely tell us how they enjoy working here – less