American Airlines
Happiness rating is 71 out of 100
4.0 out of 5 stars.
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American Airlines Careers and Employment

Work happiness

Scores based on about 2,453 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Robert Isom
    approve of Robert Isom's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
  • Headquarters
    Fort Worth, TX
  • Link
    American Airlines website

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Learn more

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You’re seeing all 154 jobs at American Airlines because we can’t find any available jobs at American Airlines close to Ashburn, VA at the moment.

Browse jobs by location

Dallas, TX

61 jobs


Salary estimated from 7.1K employees, users, and past and present job advertisements on Indeed.


Employees at American Airlines have reported receiving these benefits. They will vary by role and location.

Health insurance
Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Pet insurance
Retirement plan
Paid time off

Rating overview

Rating is calculated based on 4.8K reviews and is evolving.



Customer Service Representative / Gate Agent in DCA and IAD
on June 20, 2015

When I worked for American Airlines, I felt like I was working for an amazing company. I had benefits and opportunities that I could not have even dreamt about.

Reservation Agent in Phoenix, AZ
on December 1, 2022

Can’t complain so far to be honest. There are great employee benefits that are enticing if you are the type of person who makes international trips every now and again.

Captain in clt
on November 30, 2022

Management is the question here. They are making profits during economic and fuel distress. But-the customers, employees and investors are unhappy. Yet no action from the BOD. So who knows what’s happening here beyond a real lousy product.

Home based reservation rep in Winston-Salem, NC
on November 30, 2022

The training process isn’t for the weak. You can either choose to work 6am - 2pm or 3pm to 11am. I had a terrible experience with the manager and the pay is set at $13.05

CASS Auditor in Dallas-Fort Worth, TX
on November 30, 2022

What is the best part of working at the company? Great Company overall. Lower Managers are generally fair to poor What is the most stressful part about working at the company? Low Level Managers (department) What is the work environment and culture like at the company? Culture great overall, work enviorment all depends on the department manager, who usually is incompetent and a suck up to mid level managers. They have no idea of how to lead a department and motivate their staff. What is a typical day like for you at the company? As an auditor lots of constant travel.

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Questions and answers

People have asked 613 questions about working at American Airlines. See the answers, explore popular topics and discover unique insights from American Airlines employees.

See questions about:

  • Hiring Process
  • Salaries
  • Interviews
  • Background Check
  • Benefits
  • Job Opportunities
  • Training
  • Working Hours
  • Part Time Jobs
  • Drug Test
  • Hiring Age
  • Work from Home
  • Dress Code
  • Office Locations
  • Shifts

Interview insights

Insights from 1.7K Indeed users who have interviewed with American Airlines within the last 5 years.

Favorable experience
Interview is average
Process takes more than one month

Interview Questions

4 “ tell me about a time when “ questions

Shared on March 20, 2020

How many years of customer service experience I had.

Shared on June 3, 2019

Why I want to work for American Airlines, Did I see a future with American Airlines.

Shared on July 20, 2018

Common questions about American Airlines

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