American Airlines
Happiness rating is 75 out of 100
4.0 out of 5 stars.
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American Airlines

Work happiness

Scores based on about 1,696 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work has a clear sense of purpose?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Doug Parker
    approve of Doug Parker's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Transportation & Logistics
Learn more


You’re seeing all 204 jobs at American Airlines because we can’t find any available jobs at American Airlines close to Ashburn, VA at the moment.

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Customer Service

63 jobs


Salary estimated from 6.9K employees, users, and past and present job advertisements on Indeed.


Employees at American Airlines have reported receiving these benefits. They will vary by role and location.

Health insurance
Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Pet insurance
Retirement plan
Paid time off

Rating overview

Rating is calculated based on 4.4K reviews and is evolving.



Customer Service Representative / Gate Agent in DCA and IAD
on June 20, 2015
When I worked for American Airlines, I felt like I was working for an amazing company. I had benefits and opportunities that I could not have even dreamt about.
Manager in Missouri
on November 27, 2021
No work life balance and does not prioritize supporting team. Finance priorities lack understanding of what it takes to support the operation and the frontline leaders, team members, and customers pay the price.
Reservations Agent in Arlington, TX
on November 27, 2021
Health and flying benefits are good! Some days are good and others can be stressful. You can bid every 4 months on a new schedule which is pretty cool, so you don’t have to be sick with the same hours your entire career.
Reservations Agent in Tempe, AZ
on November 25, 2021
Love my job great benifits the company allows you to fly stand by all over the world. I have always wanted to work for this company so I'm super happy to be here
Human Resources Manager in Dallas-Fort Worth, TX
on November 23, 2021
The people here are talented and gracious. The goals, leadership and communication is what causes low morale and high turnover. The leaders don’t take the time to work out the true issues, even knowing glaringly, what these issues are.

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Questions and answers

People have asked 537 questions about working at American Airlines. See the answers, explore popular topics and discover unique insights from American Airlines employees.

See questions about:

  • Hiring Process
  • Interviews
  • Salaries
  • Benefits
  • Job Opportunities
  • Training
  • Working Hours
  • Part Time Jobs
  • Background Check
  • Hiring Age
  • Work from Home
  • Drug Test
  • Office Locations
  • Dress Code
  • Working Environment

Interview insights

Insights from 1.3K Indeed users who have interviewed with American Airlines within the last 5 years.

Favorable experience
Interview is average
Process takes more than one month

Interview Questions

4 “ tell me about a time when “ questions

Shared on March 20, 2020

How many years of customer service experience I had.

Shared on June 3, 2019

Why I want to work for American Airlines, Did I see a future with American Airlines.

Shared on July 20, 2018

American Airlines locations

What's being discussed at American Airlines?

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