American Airlines Employee Reviews

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4.0
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Amazing benefits, Average advancement
Senior Usability Research Analyst (Current Employee) –  Dallas-Fort Worth, TXNovember 15, 2018
A typical day at work is relaxed with a manageable number of meetings. The culture is vibrant with chatter of the next non-rev travel adventures. Learn as you go is the key principle with average amounts of training available. Management is good and respects your humanity. The hardest part of the job is keeping focused on the ever-changing vision. The most enjoyable part of the job is the travel benefits.
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4.0
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The most enjoyable part of the job.
Project Manager (Former Employee) –  Dallas TXNovember 15, 2018
Working in AA was very learning experience. Job I was hire didn't open manager didn't said why.
Projects I was assigned was in a good progress coworkers did help and give a good advice.
Have a good help from coworkers for the relocation from Houston to Dallas.
Pros
Good people to work
Cons
Need better job managment information.
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4.0
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The travel industry is a great environment
Flight Attendant (Former Employee) –  East Boston, MANovember 14, 2018
Although it was long time ago, working for American Airlines as a flight attendant was my favorite job. It was exciting to travel to foreign places and learn about different cultures.
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3.0
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Aviation at its best.
Aviation Technician (Former Employee) –  Miami, FLNovember 13, 2018
Can't say enough about American. First real job after USAF,
My career totaled 30 years. I was responsible for aspect of aircraft maintenance and safety.
I was not crazy about the corporate leadership at the time of my departure.
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4.0
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Completely different as yesteryear
Airport Customer Service Agent (Former Employee) –  San Juan, PRNovember 12, 2018
Whatever I can say, I’ll be talking to a completely different company. I’m retired since 2013 when it was American Airlines under AMR corporation. Today everything is completely different as yesteryear with the merge of AA and Usair. I have been told by active employees that all is different; the friendly culture was destroyed and they are working under over stressed environment.
Pros
Don’t know today.
Cons
Short breaks; benefits cut off
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3.0
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Very Stressful and unforgiving
Customer Service Manager (CSM) (Former Employee) –  Dallas-Fort Worth, TXNovember 12, 2018
Good benefits are primary reason to work there. As a ramp manger you are graded by the number of people you have negative/positive conversations with and how you manage overtime. You are an at will employee so they can get rid of you at anytime. You work in a union environment and you're only as good as the crews who you are supervising. There are many supervisors with 20 plus years with company but no job security.
Pros
Flight Benefits
Cons
No job security
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2.0
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Average Company
Leadership Team Member (Former Employee) –  Fort Worth, TXNovember 12, 2018
The leadership at AA (first line through third level) is cut throat as they work harder to toot their own horns than collaborate with other groups.

Great benefits and competitive pay.

A lot of good people working at AA but company isn't nearly as effective as it could be if leadership behavior wasn't so dysfunctional.
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1.0
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Workplace culture
Senior Engineer for IT Access Management (Former Employee) –  Fort Worth, TXNovember 12, 2018
I had worked for American Airlines for about 4 and half years. When I first started as a contractor, it was a fairly relaxed and had a good work/life balance environment. However, after I converted to a permanent full time employee this changed to where I was working a lot of time after hours. Management at American Airlines can be difficult and if your not one of the "good guys" they will find an exit for you.
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5.0
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Great
Principal Program Manager (Current Employee) –  Fort Worth, TXNovember 10, 2018
Great place to work.
Travel benefits available
Employees have nice environment
Leadership is committed to growth
Building new campus in Fort Worth
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3.0
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Fun place to work
Aircraft Records Specialist (Former Employee) –  Fort Worth, TXNovember 10, 2018
The work place culture was very professional and motivating. The organization is very focused on training and promoting volunteer programs. There are many opportunities for advancement.
Pros
Job Opportunities
Cons
Management
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4.0
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Great Benefits, Good Flexibility
Fleet Service Agent (Former Employee) –  Washington, DCNovember 10, 2018
Ceiling for potential hours is high. Benefits for both Full Time and Part Time are good. Hours are distributed via seniorty-based bid and changes quarterly.
Pros
Great Benefits
Cons
Odd hours if no seniority
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5.0
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Great place to work and travel
Chief Pilot (Former Employee) –  San Jose, CANovember 9, 2018
Well structured company that run very effectively. Highly motivated employees that like what they are doing. Offered the ability to change locations between bases.
Pros
great travel benefits flexible scheduling.
Cons
Sometimes working holidays
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4.0
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I am in a hurry to get a job
Network Engineer (Former Employee) –  Fort Worth, TXNovember 8, 2018
The airline offers various seat classes to suit the needs of its passengers. This includes the Flagship Suite for international first-class passengers flying on Boeing 777 aircraft. Business Class is available on all widebody aircraft, including the Airbus A330. Other classes available on American Airlines flights include Premium Economy on long-haul wide-body aircraft and Main Cabin Extra economy on regional aircraft.
Pros
No
Cons
No
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4.0
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Nice place to work with a diversity of people
Customer Service Agent (Current Employee) –  DCANovember 8, 2018
I would recommend this job to anyone that is flexible and loves to travel and deal with customers on a day to day bases assisting them to get to there travel destinations.
Pros
Plenty of time off
Cons
Mandatory hours
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4.0
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Productive working enviroment
Fleet Service Clerk (Current Employee) –  Miami, FLNovember 7, 2018
It is a great company to work for, because it provides you with amazing benefits, the hardest part of the job is attendance. I learned how to manage my time extremely well since in the airline industry this is the most important quality.
Pros
travel benefits
Cons
working hours
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3.0
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Good Benefits
Flight Service Coordinator (Former Employee) –  Washington, DCNovember 6, 2018
American Airlines is a great place to work, however you will deal with some difficult people, and that comes with most customer centered jobs. Overall I enjoy my job.
Pros
Travel benefits
Cons
Confined to one area most of the day
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3.0
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• Supervise 5 Shops within the Supply Warehouse (Shipping, Receiving, Issuing, Controlled Material, AO Load Center) • Oversees and supervises the plan
Supply Warehouse Supervisor (Former Employee) –  Tulsa, OK 74116November 5, 2018
Upper Management would not back Supervisors. Upper Management worked with the TWU without input from their Supervisors. Management let TWU members get away with polices and procedures and the TWU contract.
Pros
Benefits
Cons
Upper Management, Twu
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3.0
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Work with Caution
Flight Service Coordinator (Former Employee) –  Chicago, ILNovember 5, 2018
Flying can be fun, but getting time to actually fly is not. You will work and work and never get anywhere. Training is limited and micromanaging is the way of life.
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4.0
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Mediocre Salary with Low Stress
Engineer (Former Employee) –  Tulsa, OKNovember 5, 2018
Management is still working from a pre-computer paradigm. Bureaucratic nonsense is typical. Working with aircraft can be both frustrating and highly interesting. Culture is modest paced, but can be flexible. Benefits and time off are mediocre.
Pros
Job Security
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5.0
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Great Company!
Pilot for TWA (Former Employee) –  Seattle, St Louis, New YorkNovember 4, 2018
Great Company...Great Career. Started with TWA, then purchased by American. Loved the 38 years with Both Companies. Would like to keep active in retirement.
Pros
Great Companies!
Cons
None
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Overall rating

4.1
Based on 2,643 reviews
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3.9Work/Life Balance
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