American Century Investments Employee Reviews

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4.0
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Great benefits
Administrative Coordinator (Former Employee) –  Kansas City, MOMay 18, 2018
A nice environment to work in and the group I worked with was professional and fun. Even though it was a somewhat stressful position, I enjoyed the work.Great benefits.
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3.0
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Good place to start a career, lack of advancement potential
Client Services Quality Specialist (Former Employee) –  Kansas City, MOMay 14, 2018
While the company treats you well and offers excellent benefits, the lack of advancement potential and change in culture made me leave for less money but a better chance for advancement and fulfillment.
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5.0
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Great company, great people
BUSINESS SUPPORT SPECIALIST (Former Employee) –  Kansas City, MOApril 18, 2018
American Century is a wonderful place to work. The people/culture is very welcoming and supportive. Compensation is fair. Management is competent. Great work-life balance.
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5.0
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Excellent company to work for
Investment Team Associate (Former Employee) –  Kansas City, MOMarch 30, 2018
Excellent co-workers and management. Left the company due to position being eliminated, otherwise, I would have enjoyed continued employment with the company.
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2.0
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Used to be awesome
Customer Service (Current Employee) –  Kansas City, MOMarch 23, 2018
I started here 12 years ago, and took a pay cut, that I couldn't really afford, to come to work here. The benefits and culture were amazing. In the last 5 years, the benefits have all but dried up, and the culture is now toxic. I don't have enough fingers and toes to count the number of people looking to get out of here because of how they now treat their employees, and how the employees treat each other. Nobody I know looks forward to coming into work anymore.
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5.0
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A great place to work
Mutual Funds Processor (Former Employee) –  Kansas City, MOMarch 19, 2018
American Century is a great place to work. They are respectful of their employees, consistently sensitive to their culture, and truly seem to be invested in a fair work/life balance.
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5.0
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You can make change happen at American Century Investments
Specialist (Current Employee) –  Kansas City, MOMarch 2, 2018
The company is evolving every day and the people genuinely care about each other. The only investment company on the planet to give 40% (not a typo) of their profits to medical research. I'm so proud to work at this company! Great place to work, amazing people. Some room to upgrade with technology but the right people are in place making change happen. Opportunities to learn and grow your career are very much here.

The one thing I would change at this company is the view of change. It's not uncommon to be in meetings with multiple people with 20+ years with the company. The company has to evolve to survive. Don't adapt, run to the change!
Pros
Generous pay, bonus AND profit sharing, learning is endless
Cons
Company is evolving in a more competitive marketplace, some struggle with this.
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5.0
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Great place to work
Vice President (Current Employee) –  Kansas City, MOFebruary 19, 2018
Good business. Diversified firm. Quality people but lots of recent turnover. Company ownership serves higher purpose. SIMR is a great story. Lots to be proud of.
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5.0
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American Century was very nice to work for
Shareholder Services Manager (Former Employee) –  Mountain View, CAFebruary 12, 2018
I enjoyed working at American Century very much. The work environment was healthy and challenging to meet deadlines and accomplish daily processing requirements. The management team was actively involved with the staff on a daily basis to assure proper processing of shareholder transactions on a timely basis.
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5.0
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Productive and fun
IT Director (Former Employee) –  Kansas City, MOJanuary 5, 2018
Fast-paced environment with a variety of initiatives to work on. Strong performance oriented culture. Great community involvement. Sabbatical every 7 years of service.
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3.0
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So glad to leave
Client Services Specialist (Former Employee) –  Kansas City, MODecember 18, 2017
I worked at ACI for over a decade. If you are able to get a job at the towers (i.e. investment management, IT, HR, etc.), I imagine ACI is an amazing place to work. If you are in operations or the call center, it is considerably less so. Past a defined career path, it is virtually impossible to advance in client operations; if you want to get into an entirely different area, the odds are even lower. Work-life balance is nonexistent. Once you reach the mid-range salary for your grade level, salary increases--including cost-of-living--cease to occur.

Benefits are good, but steadily declining. The only healthcare option, for instance, is a high-deductible health plan.
Pros
Wonderful people, free on-site gym, good employee fitness program, Up to $7K match for charitable donations or volunteer hours
Cons
Health care, work-life balance, lack of opportunity, lack of salary increase
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5.0
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Great place to work!
Internal Wholesaler (Current Employee) –  Kansas City, MONovember 7, 2017
The company is fantastic to their employees. Strong benefits and room for advancement to a point. You can quickly tap out after a couple of promotions. The company’s competitive advantage is gone and they have been too slow at adopting ETFs and SMAs.
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4.0
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Overall a great place
Property and Tenant Relations Manager (Former Employee) –  Kansas City, MOOctober 23, 2017
It was a wonderful experience overall. I learned so much! However, there was definitely issues in some departments with discrimination and harassment.
Pros
benefits
Cons
sexism, too many meetings....
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2.0
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Not extremely stable
Marketing Program Manager (Current Employee) –  Kansas City, MOOctober 17, 2017
Claim they want change but not good agents for change

High turnover in management

Only want you if you are young, don't value knnowledge of older working force

Behind the times in technology
Pros
Lots of employee perks - happy hours, etc
Cons
no loyalty
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4.0
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Good culture and leadership
Priority Representative (Former Employee) –  Denver, COOctober 13, 2017
I worked here long ago, but at the time I appreciated the leadership and culture of the company. They no longer have an office in Denver, so I'm not sure how helpful this review is.
Pros
Company culture
Cons
High call volumes
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4.0
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Hometown culture in the Financial Industry Field
PROJECT MANAGER, CLIENT OPERATIONS (Former Employee) –  Kansas City, MOAugust 10, 2017
American Century grew up in Kansas City MO and was lead by individuals who created a mutual fund product line up that could compete and outshine any funds products being offered by more traditional and established financial industry leaders. They cared about their customers and their employees and developed a hometown atmosphere that thrived under their leadership.
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5.0
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Great place to work
Accounting (Former Employee) –  Kansas City, MOAugust 7, 2017
Amazing company that offered competitive salaries and amazing work life balance. Fun environment and great team work. Would highly recommend to anyone looking to relocate to Kansas City area.
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3.0
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Great company!
Business Support Consultant (Current Employee) –  Kansas City, MOJuly 17, 2017
Work at own pace
Great Culture in company but not in all departments
Great people
They bring in lunch on busy days
hard to advance
Client experience is important
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5.0
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amazing place
Senior Associate, Middle Office (Current Employee) –  Kansas City, MOJune 20, 2017
best people, amazing company, love, love, love it. this is one of the best companies I have worked for. there is great training, the staff is friendly and hard working.
Pros
everything is a great place to work at
Cons
none
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4.0
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Amazing place to work
Client Services Specialist (Current Employee) –  Kansas City, MOJune 19, 2017
This is an amazing establishment, with open minded and fair management. The benefits have been very rewarding and the time I have spent has been great
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Overall rating

4.2
Based on 51 reviews
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3.9Work/Life Balance
4.3Compensation/Benefits
3.2Job Security/Advancement
3.6Management
3.9Culture

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2.7InHerSight Score

2.9Personal Development

2.3Career Opportunities

2.9Family Support

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