American Express Global Business Travel Employee Reviews

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2.0
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Workplace Culture
Senior Travel Counselor (Former Employee) –  Phoenix, AZOctober 11, 2018
Regardless of years of experience, you will be micromanaged. Regardless of how many client commendations you receive, you will be questioned about the length of your calls. You will be expected to take calls up to the end of your shift, which may cause you to work two hours longer. You will correct other agents' mistakes, but the other agent will keep the reservation while your handle time increases for fixing the reservation. You will be told that you cannot attend travel industry functions where the competition will be in attendance without prior management approval. You will be offered positions with additional responsibilities with no pay increase while being told it will add to your resume. You will be paid an average of $10,000-15,000 below market rate.
Pros
work from home
Cons
high stress, demanding clients
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3.0
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Don't take a contract position
Marketing Manager (Current Employee) –  Jersey City, NJDecember 18, 2018
Contractors are not considered for full time roles despite their contributions or success at the roles hired for. Very frustrating.
Employees do receive high recognition and lots of perks. It is a good work environment, and the company does seem to care about employees.
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4.0
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it was a pleasure to work for a great company
Corporate Travel Agent (Former Employee) –  Virtual (home based)August 21, 2018
Most days were very hectic to take care of the business clients needs, there were times when it would settle down and you could catch your breath for a moment, but I enjoyed the continuous varied calls. There were always communication with the trainers advising of new formats and phone language that could be instituted. The hardest part of the work was when I could not get the client what they were asking for due to unavailability.
Pros
virtual (home) environment
Cons
not enough time off
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1.0
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They eat their own
Director Cybersecurity (Current Employee) –  Scottsdale, AZAugust 16, 2018
Handily one of the worst companies I have ever worked for. The culture is highly shortcut driven and it shows in loss of customers and the treatment of customers data and business lines. That culture in large part is leftover from the previous parent company, American Express. I went with high expectations from an organization and rapidly came to the reality of what the organization was about.
Pros
None
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2.0
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No opportunities to learn new skills
Sr. Business Analyst (Former Employee) –  Kansas City, MOJanuary 7, 2019
My job responsabilities shifted and the new duties I was responsible required a skillset I did not have. Though I asked repeadtely asked for opportunities to take courses neccessary to do my job, I was designed as was therefore set-up to fail.
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4.0
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workplace culture
Consulting Manager (Current Employee) –  Phoenix, AZDecember 28, 2018
at GBT, you are surrounded by hard working, intelligent people. There are opportunities for advancement, but most are by a tap on the shoulder, not by finding a job opening.
Pros
work from anywhere in the world, they are truly virtual
Cons
too much work, too many 60 hour weeks
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1.0
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Very stressfull
EXECUTIVE AND VIP CORPORATE TRAVEL SPECIALIST (Former Employee) –  Phoenix, AZNovember 20, 2018
Would not recommend to my worst enemy! Goals are unrealistic, Travel benefits are non existent, and health benefits get worse every year! The only pro would be you get to work from home.
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4.0
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Worked Remote and enjoyed
Specialized Travel Counselor (Former Employee) –  VIRTUALSeptember 13, 2018
Very flexible schedule, valuable pto, had lot of time off if staffing available. Enjoyed making travel arrangements. I would work for them again on a part time basis
Pros
Flexible hours
Cons
Need more 1 on one training
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2.0
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Meeting/Sourcing Manager
Meeting Planner/Sourcing Manager (Current Employee) –  United StatesJanuary 8, 2019
Okay overall, but lack of job security based on company client retention. There is no assistance if client reduces volume or doesn’t continue contract.
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5.0
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Exceptional Employer
Corporate Travel Coordinator (Current Employee) –  VirtualOctober 29, 2018
Exceptional is an understatement! I love this company! They have been instrumental in my growth as a travel professional. I hope to retire with American Express GBT.
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5.0
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Great Place to Work
Specialized Corporate Travel Counselor (Current Employee) –  Washington StateOctober 16, 2018
The management really cares about their employees. Ensuring they receive the proper training and tools the employee needs to be successful at their job.
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3.0
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Great Benifits, other areas need improvement
Travel (Former Employee) –  AZMay 16, 2018
AEGBT has some of the best benefits I have seen, in comparison to other employers. Unfortunately, the leadership and management positions lack the necessary training needed to run teams and the company in itself. The lack of communication is unbelievable. Granted, there are a few great eggs in the dozen, but I believe GBT needs to work on the communication aspect of being a leader.
Pros
beneifts
Cons
management
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5.0
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Fast paced environment but fun place to work
Corporate Travel Consultant (Former Employee) –  Phoenix, AZApril 24, 2018
Typical day at work was taking 30-40 calls a day. Worked international and VIP lines. Learned to multi-task. Management was good and easy to work with on daily basis.Workplace culture was a call center environment. Hardest part of job was working multiple accounts. Most enjoyable part of the job was working with VIP's.
Pros
Flexible management
Cons
Short breaks and lunch
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5.0
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Gr8 Experience until....
Lead Office Counselor - Sullivan & Cromwell LLP (Former Employee) –  New York, NYMay 16, 2018
Busy fast paced. Excellent client made it a pleasure to work for daily. Opportunity to travel was excellent. Enjoying a satisfied client...priceless! Must be careful with office politics and how management handles individual cases.
Pros
Broaden your horizon
Cons
Occasional management
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3.0
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Set up to fail
Travel Counselor (Former Employee) –  Tampa, FLApril 10, 2018
American Express was a good company to work for but their management became unorganized by using very unqualified people as their team leaders. Their job performance measurement systems became extreme and negative to the point of setting people up to fail, making it very difficult to keep a positive attitude and atmosphere. The job culture became paranoid and stressful and unfair in how they measured and treated their employees.
Pros
Great benefits and competitive salary.
Cons
Clickish, Negative and unfair performance measuring and unqualified team leaders.
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3.0
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Not applicable
Travel Counselor (Current Employee) –  Seattle, WAAugust 29, 2018
The company is going through some growing pains, and is not handling it well. Using the American Express brand , but it is not American Express, its GBT .
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3.0
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Use Caution
Travel Consultant (Current Employee) –  VirtualApril 13, 2018
They recently implemented a culture where your success is based on the entire team. If the team does not meet their goals on a quarterly basis then they end the year with a needs improvement and no merit raise. This is regardless of your own personal performance or additional projects completed in the year. This leads to an atmosphere of resentment and lack of motivation.
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5.0
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excelente empresa
recovery specialist (Former Employee) –  Douglas County, NEJuly 18, 2018
profesionales en todas las areas
instalaciones de primera
horarios flexibles
pago excelente
oportunidad de crecimiento
Pros
seguro medico, bonos y pago extra en tarjeta amex
Cons
ninguna
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5.0
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Excellent company.
Manager, Client Contracts (Current Employee) –  Tampa, FLJune 7, 2018
Excellent working environment, great professionals to work with, good travel perks. Good opportunity to grow and expand your professional skillset. Great travel benefits also.
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3.0
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The autonomy is great
Director Information Security (Current Employee) –  RemoteJune 15, 2018
Depending on the team you are in, there is a high level of freedom to get work done.

There is a culture of email and meetings. The day is over 50% meetings and email.
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Overall rating

3.5
Based on 212 reviews
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3.5Work/Life Balance
3.5Compensation/Benefits
3.1Job Security/Advancement
3.0Management
3.2Culture

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