Regardless of years of experience, you will be micromanaged. Regardless of how many client commendations you receive, you will be questioned about the length of your calls. You will be expected to take calls up to the end of your shift, which may cause you to work two hours longer. You will correct other agents' mistakes, but the other agent will keep the reservation while your handle time increases for fixing the reservation. You will be told that you cannot attend travel industry functions where the competition will be in attendance without prior management approval. You will be offered positions with additional responsibilities with no pay increase while being told it will add to your resume. You will be paid an average of $10,000-15,000 below market rate.
high stress, demanding clients