They went back 16 years on my background & did not give me the job because of something that happened when I was a minor. So i believe they go back as far as your record goes.
Ever since leadership rushed into 'Delivery Transformation' initiative by converting Indian Vendor resources into full time leaders without proper training and HR controls in place, the culture has become more and more hostile, toxic and discriminatory. The cultural gap between US and India is a reality and poses a significant threat to the future of all American companies who employ same offshore model. It is not a matter of if but when we will see class act law suits against AMEX for discrimination.
What would you suggest American Express management do to prevent others from leaving?
After 6 years of giving myself to Amex, one would think that they would at least pretend to care about why I left the company. I took a leave of absence and they denied my stress related leave as a reason for a leave of absence. I was stressed because of AMEX. It didnt matter if I made $100 per hour, the requirements were ridiculous and they only cared about #s and customer surveys. So please, when you top employees say they are stressed, at least take that into consideration. This experience caused me to never want to work in customer service AGAIN.
What is American Express sick leave policy? How many sick days do you get per year?
12 days per year. A typical sick day policy includes five or six days of paid sick leave.
Do you have 10 hour days, 4 days a week? Do you have 12 hour days, 3 days a week? Do you offer weekends off, especially Sunday? Does this apply to work at home job? If you don't use your sick time ever, what happens with the hours? When do you get vacation time? How many weeks?
So I finished my job interview for virtual customer care professional four days ago, but am not sure if I got hired? I don't think i did how long does it take to get contacted?
After the initial phone interview with the recruiter, there was a rather long delay before I heard back for the next (group) interview. It was probably a good three weeks. Then you will be contacted if they want to move you forward. The recruiter will have you go over your profile and resume to make sure it is 100% accurate and then you will have a practice group interview, followed the next day by the real deal. I found out two days later that they wanted to hire me.
I believe you must have a bachelor's degree now. Put on your most positive and friendly manner and voice. be willing to learn and grow, as well as help your fellow CSRs. Study the STAR concept of interviews
How long does it take to get hired from start to finish at American Express? What are the steps along the way?
Two weeks. The same as any other job the same may do anywhere else when you're hired it was no different here it's just a campaign at Telus