Questions and Answers about American Express

Here's what people have asked and answered about working for and interviewing at American Express.

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The best questions are directly relevant to American Express.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

31 questions

It depends on the role. As others have shared, hours in the call centers are 24/7/365 - call centers are never closed with the exception of a few departments/functions. Exempt employees within the call centers may work weekends, depends on their role. Exempt employees not supporting the call centers work Mon - Fri, anywhere from 6am to 6pm - depends on who they're wokring with, what project their on, work/life balance, etc. I once worked 5am - 130pm, Sun to Thu, in Phoenix, when supporting call center ops. A different role, I worked 6am - 6pm, Mon to Fri, because I worked with people on the East coast (they like their 9amET calls/meetings), had that much work to do and was exempt/salaried.
"What are the hours at AMEX?" Depends on where you work (NYC has bankers hours, for the most part), what you do and who you work with (different time zones means greater flexibility; this is a pro and a con). AMEX, as a company, is never closed.

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It varies depending where in the company you work and your position in the department. IT has a very different environment/culture than just about all others areas of the company, and that's not necessarily a bad thing. 20 years ago when I started with the company, the environment seemed less cut throat than it has been in the last few years, really since 2009/2010. There's a great deal of pressure to make numbers and stats each month, more so than I recall there ever being. Layoffs have been common, although not widely publisized, across the company since the economy tanked in 2008. Here and there, some years it's more than others. Makes one fearful for their job. I think money gets moved around or one dept is the darling one year, another the next. And tenue doens't save someone - it makes them more expensive. And they tend to offshore a lot. Amex has campuses in India, so to offshore isn't to send work outside the company. It stays within Amex, just a different campus.
The environment and culture of any company is set by leadership. Leadership sets the tone. Quality leaders can be found at Amex, but it's gotten harder and harder to find them.

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401k, health

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I was contacted by HR, a phone interview/screening interview was scheduled. This first intervew was conducted by HR. All other interviews (3) were with the direct hiring leader and various staff.

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Yes they do

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I couldn't take it anymore

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It was amazing! Great benefit

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Good. it is in good standing, very conservative

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