Questions and Answers about American Express

Here's what people have asked and answered about working for and interviewing at American Express.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

97 questions

Been with the company for almost 2 decades. The culture in customer service used to be quite nice. But many things changed in a short amount of time and in the past few years, the culture has become quite stressful and management is more concerned about making money than the welfare of the employees. It’s all about selling. It has become a high pressure sales environment. Employees are just numbers now.

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Background is made through HireRight. They will check everything so I recommend you to speak with the HR team so they can help you. Also be aware that this process can take from three to ten days depending if HireRight is able to quickly prove all your information.

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Pay your front line employees more! We are required to know EVERYTHING and then some. We are now required to deescalate calls because last year, upped management decided to close the call escalation dept. to save a few bucks. And for god sakes, make our goals and metrics actually attainable. They are currently unrealistic.

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Do you have 10 hour days, 4 days a week? Do you have 12 hour days, 3 days a week? Do you offer weekends off, especially Sunday? Does this apply to work at home job? If you don't use your sick time ever, what happens with the hours? When do you get vacation time? How many weeks?

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I postulated through indeed, an HR employee called me two days after, I had a very quick phone interview (mainly to garantee my fluenty in English.. I'm not from the US). The next day I went for a face to face interview where I had to make an exam, HR explained us the job and benefits, after that I received an email asking me to go again, had another interview with leaders and they said yes.
The whole process took around one month.

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401k, health

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Sick time is awarded monthly at 4 hrs per month. Unlike vacation time, sick time accrues.

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I was contacted by HR, a phone interview/screening interview was scheduled. This first intervew was conducted by HR. All other interviews (3) were with the direct hiring leader and various staff.

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Usually quite quick to fill training classes, I was contacted after about 5- 7 days. Usually helps to email HR for an update

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Yes they do

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