Questions and Answers about American Express

Here's what people have asked and answered about working for and interviewing at American Express.

View all 70 questions about American Express

What is the work environment and culture like at American Express?

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13 answers

The work environment was great.

Answered - QA Automation Engineer (Former Employee) - New York, NY

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Change, change, change. Programs, computers, compliance, systems, all of it, all changing too much.

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4
1
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It varies depending where in the company you work and your position in the department. IT has a very different environment/culture than just about all others areas of the company, and that's not necessarily a bad thing. 20 years ago when I started with the company, the environment seemed less cut throat than it has been in the last few years, really since 2009/2010. There's a great deal of pressure to make numbers and stats each month, more so than I recall there ever being. Layoffs have been common, although not widely publisized, across the company since the economy tanked in 2008. Here and there, some years it's more than others. Makes one fearful for their job. I think money gets moved around or one dept is the darling one year, another the next. And tenue doens't save someone - it makes them more expensive. And they tend to offshore a lot. Amex has campuses in India, so to offshore isn't to send work outside the company. It stays within Amex, just a different campus.
The environment and culture of any company is set by leadership. Leadership sets the tone. Quality leaders can be found at Amex, but it's gotten harder and harder to find them.

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5
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Its a very good work enviroment.

Answered - VIP Business Travel Specialist (Current Employee) - Miami-Dade County, FL

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Work environment is satisfactory as far as peers are concerned, but the culture management creates between management & employees is not good as there is antagonism

Answered - Financial Advisor (Former Employee) - Shreveport, LA

1
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I loved it, work for Amex for 27 yrs. My job was outsource.

Answered - Payroll Tax Accountant (Former Employee) - Phoenix, AZ

1
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For It department it was very Jovial but on the go . Lots of physicality lifting moving.

Answered - Help Desk Technican (Former Employee) - Plantation, FL

1
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Nice, relaxing, very business

Answered - Communications Specialist (Former Employee) - Plantation, FL

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Open door, friendly. Team environment

Answered - Security/ fraud and loss investigations (Former Employee) - Salt Lake City, UT

1
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Good work life balance encouraged. Team culture

Answered - Security/ fraud and loss investigations (Former Employee) - Salt Lake City, UT

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