Been with the company for almost 2 decades. The culture in customer service used to be quite nice. But many things changed in a short amount of time and in the past few years, the culture has become quite stressful and management is more concerned about making money than the welfare of the employees. It’s all about selling. It has become a high pressure sales environment. Employees are just numbers now.
I worked for American Express 20+ years. It was a great company in the beginning under wonderful leadership. But the company changed its model of Customers, Employees and Share Holders to basically all about Share Holders and Board of Directors satisfactions. Management started to treat Employees unfairly and yearly reviews were subjective/nepotistic evaluated.
The work environment was great.
Answered - QA Automation Engineer (Former Employee) - New York, NY
Change, change, change. Programs, computers, compliance, systems, all of it, all changing too much.
It varies depending where in the company you work and your position in the department. IT has a very different environment/culture than just about all others areas of the company, and that's not necessarily a bad thing. 20 years ago when I started with the company, the environment seemed less cut throat than it has been in the last few years, really since 2009/2010. There's a great deal of pressure to make numbers and stats each month, more so than I recall there ever being. Layoffs have been common, although not widely publisized, across the company since the economy tanked in 2008. Here and there, some years it's more than others. Makes one fearful for their job. I think money gets moved around or one dept is the darling one year, another the next. And tenue doens't save someone - it makes them more expensive. And they tend to offshore a lot. Amex has campuses in India, so to offshore isn't to send work outside the company. It stays within Amex, just a different campus.
The environment and culture of any company is set by leadership. Leadership sets the tone. Quality leaders can be found at Amex, but it's gotten harder and harder to find them.
Its a very good work enviroment.
Answered - VIP Business Travel Specialist (Current Employee) - Miami-Dade County, FL
Work environment is satisfactory as far as peers are concerned, but the culture management creates between management & employees is not good as there is antagonism
Answered - Financial Advisor (Former Employee) - Shreveport, LA
I loved it, work for Amex for 27 yrs. My job was outsource.
Answered - Payroll Tax Accountant (Former Employee) - Phoenix, AZ
For It department it was very Jovial but on the go . Lots of physicality lifting moving.
Answered - Help Desk Technican (Former Employee) - Plantation, FL
Nice, relaxing, very business
Answered - Communications Specialist (Former Employee) - Plantation, FL