Certified Financial Planner (Former Employee) – Tysons Corner, VA – August 31, 2017
Working at American Express was a great opportunity coming right out of college. I was able to get my feet wet with a great company while learning many skills that were useful for the rest of my career.
Customer Care Professional (Former Employee) – Atlanta, GA – September 23, 2018
Overall it was a good opportunity. Overtime was almost unlimited therefore bringing home great checks every two weeks. I did not like the fact if someone transfers an angry customer to you and when the customer get their survey they are rating you although they are mad at the person before you.
SR ARCHITECT, Directory Services Operations (Former Employee) – Phoenix, AZ – September 21, 2018
Solid, 140 year old company that cares deeply about it's reputation and its people. However, it isn't for everyone. IT life at AMEX is a cubicle existence within a sea of humanity and periodic uncontrolled distractions. Most of the people are very professional and good. Leadership and upward mobility are primarily for those who have been groomed for it - outsiders generally are not considered equally. If you are an independent and assertive type, chances are you will rub someone the wrong way. Work-from-home is flexible for those who can get it, but they are also intent about ensuring there are 'butts-in-seats'.
Good pay, excellent benefits and flexible Work-at-Home for those fortunate enough to get it.
Cubicle city. One of the biggest and most distracting I've encountered, A veritable sea of humanity. You *will* be sharing germs with everyone.
Lead Counselor (Current Employee) – Sunrise, FL – September 20, 2018
received multiple calls most the call were upset customers that need it a problem resolved in a timely matter. Multitasking opening a claim and resolving the issue, reaching out to the vendor or sales rep to help to avoid a higher cost.
Marketing Consultant (Former Employee) – New York, NY – September 19, 2018
American Express is about people. It hires top notch talent, and that shows in its leadership team. No company is perfect, of course, but Amex tries to reach for excellence, On average and over time as Ken always says.
Travel Counselor (Former Employee) – Work at Home – September 19, 2018
While working at American Express I was constantly worried that I was going to be fired, until I ultimately was. The metrics they expect you to receive for their survey scores are unrealistic, which they know, but they don't care. -You're expected to receive 7 positive surveys to outweigh 1 negative survey. Never mind that almost every negative survey you receive will be no fault of your own (incorrect card terms, another agent error, wrong department.) So, let's say you receive two negative surveys in one month (30 days, that's doable, right?) You need to get FOURTEEN positive surveys to meet your metrics for that month. And that is just ONE metric. Never mind that the average agent only pulls in 5-10 surveys a month, maximum. You may be thinking this is doable...it's not. Want to know why? Because you can have a fantastic call with a card member and still get a "5/10" survey score, or heck "8/10" (yup that still counts against you) because of something stupid like the card member doesn't get free breakfast at their hotel. How do you have control over that? -MICROMANAGEMENT. You spend more than 9 minutes in after call a manager reaches out and asks why...but you need help because you can't figure something out and contact a manager....I once waited 1 hour and 37 minutes for a manager to contact me back. THAT'S American Express. -You inquire about the metrics they will always find something you could've done on that call. Regardless of if the card member says "you have been excellent. You're the best agent I've ever talked to." A manager WILL find a problem with thatmore... call. -The benefits SUCK here. They cover nothing. -They told us we would receive bonus' within 6 months. After our training period they told us we would not receive them for 1+ year. -They told us we would be eligible for the 2019 shift bid. 3 months before the shift bid they said we weren't eligible. -LIES. LIES. LIES.less
micromanagement, managers, lack of support, poor benefits, bad leadership, impossible metrics
Corporate Service Representative (Former Employee) – Phoenix, AZ – September 18, 2018
If you are willing to put in the work and play the corporate game it is a great place to work, The benefits packages have went downhill they use to be killer. the management is typical of the environment its all about the numbers. The training is top notch and the environment rocks as far as culture goes
great culture, many shifts availiable
all about the company's bottom line like most corporations.
Travel Expert Agent (Former Employee) – Fort Worth, TX – September 17, 2018
It is a very competitive place to work , fast paced and knowledge is the key to a successful day. You are monitored, there is a portal that is used to show your stats and always trainig if you are lacking in an area.
Network Security Specialist (Former Employee) – Phoenix, AZ – September 16, 2018
Working at Amex is tough. They have strict security requirements on top of extremely high reliability needs. But it can practically be a boot camp for the rest of your career if you have the right attitude and initiative.
The employment experience included an environment that was collaborative, team building, professional, excellence
Merchant Verification Specialist (Former Employee) – Phoenix, AZ – September 13, 2018
A typical day included meetings and reviews. Running reports, problem solving, working with peers on projects. The hardest part of the job was bridging the gap between the needs of the contracting company and American Express.