American Express Employee Reviews

Great work environment & great benefits. They provide you the training you need to succeed. As well as, they offer great benefits to help balance your home/work life.

Pros

Great benefits

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Productive and Fun Work Place

Talent Acquisition Partner (Current Employee) - Remote - September 18, 2023

Ive been here for 3 years now, and leaving is extremely hard. The company does a great job with career development while giving you the freedom to grow and tackle challenges as needed.

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American Express insights

Based on 1,224 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Ability to learn new things

Remote

CCP (Current Employee) - Remote - September 15, 2023

Good remote job good bonuses but no room for advancement if you are remote. They push the hybrid workers before the remote. I do enjoy working here but this is why I am leaving

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Great work life balance

Senior Manager (Current Employee) - New York, NY - September 14, 2023

Easy work, but you have to suck up to your leaders if you ever want to think about a promotion. 2 days a week in office, likely moving to 3 in 2024. Overall good place to stay for two years, then jump.

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Good culture and workplace

Director (Current Employee) - New York, NY - September 13, 2023

Plenty of opportunities for advancement, especially if you're open to moving locations (if you're outside of NY). Good culture and leadership, lots of politics like any big company

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Great Place

Vice President (Current Employee) - New York, NY - September 12, 2023

American Express is a great place to work. Good work life balance and reasonable pay. I love the people that I work with. You can clearly disconnect when needed.

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Ok job lots of politics

CSR - Customer Service Representative (Former Employee) - Sunrise, FL - September 11, 2023

High pressure sales even if Hired solely for customer service unfair unrealistic metrics lots of politics favoritism and if you become a target they will get you by any means

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Great place to work!

Sr. Marketing Manager (Former Employee) - New York, NY - September 10, 2023

Amex offers a challenging and productive work environment with supportive teams and colleagues, as well as competitive benefits with lots of room to grow professionally.

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Great place to work

Account Protection Specialist (Former Employee) - Phoenix, AZ - September 8, 2023

Great place to work lots of opportunities. flexible hours depending on your role . Leadership in this department are not all consistent with expectations and compliance.

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Good environment

Network Engineer (Former Employee) - Phoenix, AZ - September 7, 2023

Very great technology team that you can learn a lot in short time. Multiple team can get to work with each other in a regular bases to complete a project.

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Great company & opportunities

Marketing Director (Former Employee) - New York, NY - September 6, 2023

Enjoyed my time working there; lots of opportunities to grow.The business is interesting and the people of smart, driven. Recommend it, especially if you're interested in developing your marketing expertise.

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overall good work life balance

Product Manager (Former Employee) - Phoenix, AZ - September 6, 2023

Not bad but not good for growth either. Lots of politics and meandering but at the end of the day the expectations arent too highfor what they pay you to be honest.

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overall

Manager (Former Employee) - Arizona - September 6, 2023

Inclusive environment, they work to keep up on competitive perks and benefits and community oriented. New build for those in Phx area and the company has excellent new parent program.

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A company that cares for their employees.

Travel and Lifestyle (Current Employee) - Atlanta, GA - September 1, 2023

What is the best part of working at the company?The PTO is generous and travel perks for working in the Travel and Lifestyle business unit.What is the most stressful part about working at the company?Nothing really stressful that I have found.What is the work environment and culture like at the company?No matter someone’s title everyone is always willing to help!What is a typical day like for you at the company?I work from home.. I currently have the role of doing call review.

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Great Organization

SVP (Former Employee) - Omaha, NE - August 31, 2023

Was really a great place to work. The people and the environment were the best part of the job. We took worked hard, but we looked out for each other and took care of one another.

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Honest review Nontransparent / not flexible / atrocious sop.

Customer Care Professional (Current Employee) - Remote - August 29, 2023

Will be a run on Working front line and back office is like working at two different companies in the front line we receive no skill enhancement pay and are given the training to handle multiple departments while some tenured frontline only have to deal with one the last week of my OJT they told us in addition to bank accounts we will service business and personal credit cards (90% of my calls). To adhere to the schedule they do not adjust breaks or anything on schedule so if you are stuck on a call and go to break late and then take a break it hits you for your break time and whatever time you were late to break and the same goes for any calls that keep you past your ending time. For example, your lunch is 30 mins if you get a call and go to lunch 15 mins late you will be out of adherence 45 mins if you try to shorten your lunch or break you will also get penalized since your breaks are mandated if you get a call at the end of your shift and it keeps you over you get overtime but you will be hit with that time against your adherence. Also you are not allowed to call out on a day before a scheduled day off or the day after meaning you or loved ones better not get sick during your time off cause if you call out you only get 2 emergency days a year regardless of sick time and pto.

Pros

Remote, Pto, Bonus

Cons

Uses AI to analyze every call, 3p auditor can fire you, SOP is horrible/ mandatory shift bids every 6-12 months

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Great place to work

Product Manager (Current Employee) - New York, NY - August 28, 2023

Great work / life balance and mostly great people. There are some people who’ve been at the company for years who tend to coast and aren’t as motivated but there’s a great range of talented and inspiring people across teams.

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If you have anxiety, don't do it

Travel and lifestyle consultant (Former Employee) - Remote - August 27, 2023

What is the best part of working at the company?The benefits are great but for the workload that's the least they could doWhat is the most stressful part about working at the company?The entitled customers are super stressed. Sometimes things happen that are outside of our control and we get the flack for it. I also feel that the training needed was very limited and then they just throw you out to the wolves to figure it out along the rest of the way. Not everything was covered in the training and not every situation is listed in the resource guideWhat is the work environment and culture like at the company?The environment was remote so that was always goodWhat is a typical day like for you at the company?Some days can be ok and when the holidays approaches, the call volumes are crazy

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Workplace Culture

Collections Advisor (Former Employee) - Virtual - August 27, 2023

It is a very stressful call center The virtual remote culture is chaos no one wants to take calls internally. The company is strictly metrics-driven not performance As a virtual collections advisor this was easy but shady procedures to follow with no job security unless you learned how to work the AMEX way of doing business which is non-tradition in the credit industry some questionable shady practices rude employees from different cultures I was very excited when selected to work at AMEX the job was not what I expected not worth the unnecessary stress.

Pros

Pay and Benefits

Cons

AI Artificial Intelligence

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Great place to work

Financial Analyst (Current Employee) - New York, NY - August 27, 2023

Amazing place to work with tones of opportunities. Benefits since day one, management is approachable, values are taken care of and goals are realistic.

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Stressful

Account Protection Specialist (Current Employee) - Phoenix, AZ - August 25, 2023

No management support no training multiple chages for company benefit just not to pay out bonuses company does not value employees health and will not accommodate even if it's Dr requested

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