Certified Financial Planner (Former Employee) – Tysons Corner, VA – August 31, 2017
Working at American Express was a great opportunity coming right out of college. I was able to get my feet wet with a great company while learning many skills that were useful for the rest of my career.
Marketing Analyst (Former Employee) – New York, NY – November 20, 2018
The only reason I left Was my direct manager. Who was dismissive, a micro manager and not a good leader. Its left me with a bad taste of the whole experience at Amex and I would never work there again.
In my experienece, the level of autonomy I enjoyed while working for American Express was unparalleled. Great place to work at, senior leadership will put trust in you and allow you to run with your plans, if you've proven you're capable.
Autonomy. Results oriented organization.
The office I worked at was closed and there were massive layoffs that year.
A typical day at travel is like your in **** but much worse. You sit next your team lead who is always on your back. Plus you have these other people who's job it is to look at your time all day. If your seen off the phone for more than 3 min (even if you're trying to help a card member) your "call avoiding" and you can get written up for it.So many mixed messages that you don't know whether to help your client or please the phone times. Its a lot of work too, your dealing with doctors, lawyers, who don't take less service. and you'll hear from them too. So you have your leaders on your back plus clients constantly on your back.You eventually start trying to not help anybody because your too stressed about your call time. Once I got in trouble for using the bathroom three times in a day, and they added my time up the next day to be 9 MINUTES, and I got a verbal warning. They tell you to use the bathroom on your breaks. If you can avoid TRAVEL AT AMEX, DO IT. TRY TO GET INTO SOMETHING ELSE. THE WORST JOB IVE EVER HAD. and I've worked for great companies like APPLE. Now im into a better company paying more. Much happier life.
Corporate Travel Consultant (Former Employee) – Phoenix, AZ – November 18, 2018
Promises of advancement by management only to have posts filled by incompetent fools who drove the team down. Also felt like a dog on a leash having to account (and often getting scorned for) going to restroom.
Senior Business Systems Analyst/Project Manager (Former Employee) – Greensboro, NC – November 17, 2018
I enjoyed working at American Express every day was a challenge and your opinion was requested and appreciated The hours I worked was excessive but that was due to my dedication to the company. This dedication was rewarded in bonuses and profit shar.e annually
All employee opinions were vavlued and appreciated
Strategic Category Manager (Current Employee) – Phoenix, AZ – November 14, 2018
Generally Amex is a positive place to work. I happen to work for an amazing leader, but that being said our group has very little movement in or out. So while the work is interesting you are trapped. This is not true in many other areas. Performance is on a curve, so you can do great, but someone else can do better, and you get nothing.
Great company, but not a good training plan for new hires
Engineer (Current Employee) – Phoenix, AZ – November 14, 2018
In the future, please create more consistent, organized training plans and allow your new hires to grow, succeed and become confident in their abilities. I was not given much training nor direction for at least three months despite begging for tasks all the time, then I was blamed for not being confident in my abilities. Also, please treat everyone the same and acknowledge them when speaking. Just because someone is a minority woman, does not mean she cannot be a great engineer.
Team Ldr-Sales (Current Employee) – Arizona – November 13, 2018
My experience with American Express was great it was a great environment to work the overall responsibilities were not difficult they provided several activities for us to work together as employees they also create a great environment however the opportunity to move up in the company is very scarce