American Express
Work wellbeing score is 74 out of 100
4.1 out of 5 stars.
Write a review

American Express Employee Reviews

Review this company
Job Title
United States5,121 reviews

Ratings by category

4.0Work-Life Balance

Sort by

Found 5,121 reviews matching the searchSee all 9,020 reviews

Great company to work for

Featured review

American Express selected this as a representative review
Great work environment & great benefits. They provide you the training you need to succeed. As well as, they offer great benefits to help balance your home/work life.


Great benefits
Was this review helpful?

Productive and Fun Work Place

Ive been here for 3 years now, and leaving is extremely hard. The company does a great job with career development while giving you the freedom to grow and tackle challenges as needed.
Was this review helpful?

American Express insights

Based on 1,224 survey responses
What people like
  • Time and location flexibility
  • Ability to meet personal goals
  • Ability to learn new things


Good remote job good bonuses but no room for advancement if you are remote. They push the hybrid workers before the remote. I do enjoy working here but this is why I am leaving
Was this review helpful?

Great work life balance

Easy work, but you have to suck up to your leaders if you ever want to think about a promotion. 2 days a week in office, likely moving to 3 in 2024. Overall good place to stay for two years, then jump.
Was this review helpful?

Good culture and workplace

Plenty of opportunities for advancement, especially if you're open to moving locations (if you're outside of NY). Good culture and leadership, lots of politics like any big company
Was this review helpful?

Rate your recent company

Share your experience to help others

Great Place

American Express is a great place to work. Good work life balance and reasonable pay. I love the people that I work with. You can clearly disconnect when needed.
Was this review helpful?

Ok job lots of politics

High pressure sales even if Hired solely for customer service unfair unrealistic metrics lots of politics favoritism and if you become a target they will get you by any means
Was this review helpful?

Great place to work!

Amex offers a challenging and productive work environment with supportive teams and colleagues, as well as competitive benefits with lots of room to grow professionally.
Was this review helpful?

Great place to work

Great place to work lots of opportunities. flexible hours depending on your role . Leadership in this department are not all consistent with expectations and compliance.
Was this review helpful?

Good environment

Very great technology team that you can learn a lot in short time. Multiple team can get to work with each other in a regular bases to complete a project.
Was this review helpful?

Great company & opportunities

Enjoyed my time working there; lots of opportunities to grow.The business is interesting and the people of smart, driven. Recommend it, especially if you're interested in developing your marketing expertise.
Was this review helpful?

overall good work life balance

Not bad but not good for growth either. Lots of politics and meandering but at the end of the day the expectations arent too highfor what they pay you to be honest.
Was this review helpful?


Inclusive environment, they work to keep up on competitive perks and benefits and community oriented. New build for those in Phx area and the company has excellent new parent program.
Was this review helpful?

A company that cares for their employees.

What is the best part of working at the company?The PTO is generous and travel perks for working in the Travel and Lifestyle business unit.What is the most stressful part about working at the company?Nothing really stressful that I have found.What is the work environment and culture like at the company?No matter someone’s title everyone is always willing to help!What is a typical day like for you at the company?I work from home.. I currently have the role of doing call review.
Was this review helpful?

Great Organization

Was really a great place to work. The people and the environment were the best part of the job. We took worked hard, but we looked out for each other and took care of one another.
Was this review helpful?

Honest review Nontransparent / not flexible / atrocious sop.

Will be a run on Working front line and back office is like working at two different companies in the front line we receive no skill enhancement pay and are given the training to handle multiple departments while some tenured frontline only have to deal with one the last week of my OJT they told us in addition to bank accounts we will service business and personal credit cards (90% of my calls). To adhere to the schedule they do not adjust breaks or anything on schedule so if you are stuck on a call and go to break late and then take a break it hits you for your break time and whatever time you were late to break and the same goes for any calls that keep you past your ending time. For example, your lunch is 30 mins if you get a call and go to lunch 15 mins late you will be out of adherence 45 mins if you try to shorten your lunch or break you will also get penalized since your breaks are mandated if you get a call at the end of your shift and it keeps you over you get overtime but you will be hit with that time against your adherence. Also you are not allowed to call out on a day before a scheduled day off or the day after meaning you or loved ones better not get sick during your time off cause if you call out you only get 2 emergency days a year regardless of sick time and pto.


Remote, Pto, Bonus


Uses AI to analyze every call, 3p auditor can fire you, SOP is horrible/ mandatory shift bids every 6-12 months
Was this review helpful?

Great place to work

Great work / life balance and mostly great people. There are some people who’ve been at the company for years who tend to coast and aren’t as motivated but there’s a great range of talented and inspiring people across teams.
Was this review helpful?

If you have anxiety, don't do it

What is the best part of working at the company?The benefits are great but for the workload that's the least they could doWhat is the most stressful part about working at the company?The entitled customers are super stressed. Sometimes things happen that are outside of our control and we get the flack for it. I also feel that the training needed was very limited and then they just throw you out to the wolves to figure it out along the rest of the way. Not everything was covered in the training and not every situation is listed in the resource guideWhat is the work environment and culture like at the company?The environment was remote so that was always goodWhat is a typical day like for you at the company?Some days can be ok and when the holidays approaches, the call volumes are crazy
Was this review helpful?

Workplace Culture

It is a very stressful call center The virtual remote culture is chaos no one wants to take calls internally. The company is strictly metrics-driven not performance As a virtual collections advisor this was easy but shady procedures to follow with no job security unless you learned how to work the AMEX way of doing business which is non-tradition in the credit industry some questionable shady practices rude employees from different cultures I was very excited when selected to work at AMEX the job was not what I expected not worth the unnecessary stress.


Pay and Benefits


AI Artificial Intelligence
Was this review helpful?

Great place to work

Amazing place to work with tones of opportunities. Benefits since day one, management is approachable, values are taken care of and goals are realistic.
Was this review helpful?


No management support no training multiple chages for company benefit just not to pay out bonuses company does not value employees health and will not accommodate even if it's Dr requested
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at American Express. Our community is ready to answer.Ask a Question

Overall rating

Based on 9,020 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

Ratings from women

InHerSight Score
3.1Personal Development
3.7Career Opportunities
3.7Family Support
Women rate the female-friendliness of their workplaces on InHerSight
Powered byInHerSight

Compare American Express with

  • Companies
  • Financial Services
  • American Express
  • Employee Reviews