Certified Financial Planner (Former Employee) – Tysons Corner, VA – August 31, 2017
Working at American Express was a great opportunity coming right out of college. I was able to get my feet wet with a great company while learning many skills that were useful for the rest of my career.
AMEX is an amazing company with a lot of great opportunities. The company offers many associate friendly programs and many departments offer flexible work schedule and work from home opportunities. The culture at AMEX is a god one, but, unfortunately is not always mirrored in all departments. Often your success at AMEX is contingent on the department you work in and 'who you know' that can help you realize other opportunities.
Worldwide company, great benefits, great culture and sound business practices.
Each department functions differently, advancement is based on who you know.
Probably one of the best call centers you could work at.
Centurion and Platinum Travel Consultant (Former Employee) – Phoenix, AZ – October 4, 2018
The benefits are great, the pay was pretty good, and the culture was great most of the time. The biggest source of my dissatisfaction would be the way the surveys were held against you (specifically if the client stated that you were great, but someone else wasn't), and the lack of variety in shifts (if you don't want to be a "work at home" agent).
American Express encourages their employees to keep learning, attend events, submit their ideas, and to get all the training they need when there is time available. The company overall is great, just had different needs and goals that I no longer felt were being fulfilled with my role at Amex. I also wanted to explore different careers.
Big cafeteria onsite, Benefits, Lots of paid time off and sick time, Great leadership style with managers
Time metrics for my role, The way surveys are counted, lack of shift options or control
Sales targets are unrealistic, company culture is loosely followed as compared to the high-value which is placed on branding. The company offers an incredible benefits package - which includes, for those employees who are having to care for aging parents, subsidized caregiver services. On the flip side, performance evaluations are too subjective to be highly rated (for just being liked) instead of for being a legitimately high producer. This alienates some and causes others to maintain a false sense of being highly effective and knowledgeable - because of their manager rating them more for their likability than their job performance.
Executive Assistant/BCP Coordinator (Former Employee) – Salt Lake City, UT – December 26, 2018
This company offers great work life..very diverse organization that I haven’t found anywhere else.
The space in SLC has changed a great deal and lots of jobs lost. Miss the old days of just laughing and enjoying the environment. The building offered so many incentives to their employees and charity organizations.
Great people in the building, lots of diversity and benefits
New management didn’t support your growth. I think it comes with age
Inclusive appearance. Training mediocre. Praise you when you're good. Treat you like you dont exist when you get bad surveys. RTF/surveys leaves you feeling inadequate if its bad. Its not good for staff morale. Feels like youre walking on egg shells. Building and surroundings are aesthitcally pleasing but your heart bleeds.
Insufficient training, Surveys are a demotivting factor even when good, Your life at Amex depends on how the customer views you, its like a big show most times with fake personas
American Express prides themselves as being a great place to work. However my experience was otherwise the training was intense 4 weeks learning in the classroom and 2 months of OJT you must certify or you will be terminated. Doing collections for special customer which are their card members who spend over 30k you will be verbally abused by their card members the metrics the dpt have are attainable but it’s sooooo much stress just to get there! The surveys are ridiculous! I personally don’t want to work for a company I feel like I am walking on egg shells! But if you like that type of environment I say go for it !
Corporate Sales Manager (Former Employee) – New York, NY – August 23, 2018
Though very proud to work for American Express due to it's reputation in the financial industry, it was very competitive and stressful. Almost annually there were reorganizations possibly changing your manager, team, reporting structure, compensation, goals, etc. This caused a lot of stress in addition to very aggressive sales and account management goals. You worked nights and weekends on a regular basis to get the job done.
It was very difficult to get internal help and cooperation from the support departments you needed to get your job done.
If you thrive in an environment like this you will do well as the pay and benefits were generous, at the time.
Prestigous company to work for.
Very stressful and lack of internal assistance and cooperation.
Project Coordinator (Former Employee) – Phoenix, AZ – November 29, 2018
American Express is a great company to work for, the culture at Amex is equally great. They offer benefits with employer contributions and work-life balance. Diversity is encouraged and practiced at this organization. My experience was great, in fact, I know most employee who were outsourced or left, that have re-joined Amex. Nothing but good report in my view.
Business Consultant (Former Employee) – Phoenix, AZ – August 28, 2018
American Express really does care about providing great benefits to its employees. WIth that said; it is frowned upon to use them. If you are in a sales role like this, you still have to make up your goal and if the team is behind, your teams goal, and if the directorate is behind, then the directorates goal. If you can take the grind it is a good opportunity!
This sales organization didn't do enough training and retraining. And did not use scripts however; there were disclosures that had to be read and compliance kept. If only management worked to subdue the stress of the environment; made American Express more appealing to its customers through marketing, and did not make it so difficult and complex to earn and keep your sales then I would say this would be an ideal place to work.
HIgh Stress, Rolling Orientation Period if Performance Suffers
Marketing Coordinator (Former Employee) – Denver, CO – December 31, 2018
A great company to work for with a brand name that speaks for itself. Each day I would set a goal of visiting at least 50-75 small business, selected days earlier from a company issued tablet device. Time spent on each stop varied, some were quick, while others took more time. A quick visit would already have proper POP placement of the AMEX logo on front door and on cash registers. Taking a picture of the Amex logo was sufficient for this type of marketing call. A lenghty visit would include waiting for a decesion maker, explaining the features and benefits of AMEX, build rapport, and execute propper POP placement concluding with a photo. Sometimes management struggled delivering important job tasks from corporate decision makers to the team in a timely manner. Our team was filled with great people! Each month we would get together for a night out, and time spent with the team was great in boosting everyone's morale. Working for Amex was rewarding, and a great learning experience in the marketing field!
Independence, and freedom to make business decesions.
SR ARCHITECT, Directory Services Operations (Former Employee) – Phoenix, AZ – September 21, 2018
Solid, 140 year old company that cares deeply about it's reputation and its people. However, it isn't for everyone. IT life at AMEX is a cubicle existence within a sea of humanity and periodic uncontrolled distractions. Most of the people are very professional and good. Leadership and upward mobility are primarily for those who have been groomed for it - outsiders generally are not considered equally. If you are an independent and assertive type, chances are you will rub someone the wrong way. Work-from-home is flexible for those who can get it, but they are also intent about ensuring there are 'butts-in-seats'.
Good pay, excellent benefits and flexible Work-at-Home for those fortunate enough to get it.
Cubicle city. One of the biggest and most distracting I've encountered, A veritable sea of humanity. You *will* be sharing germs with everyone.
Operations & Credit Analyst (Former Employee) – Phoenix, AZ – September 11, 2018
I spent a little under two years 10 key - that was the least pleasant and then I went to Balancing - there was a little bit more flexibility which I enjoyed. I then went to Credit where I worked current and delinquent accounts and then became a bankruptcy specialist in small business. The last job I held was in a risk management compliance position mostly regarding bankrupt corporate and small business accounts. I found it was much more beneficial to be an hourly employee than a salaried one in my humble opinion.
repetitive, time restraints, learned there were 440 minutes in an 8 hour day and 550 minutes in a 10 hour day
Great place to work. Great managers and great benefits. I learned so much working for this company about extending credit and having great customer service. I also learned about dealing with all different types of customers. I was a great company to work for and I would recommend this company to anyone seeking advancement in the workplace. The benefits are great. They provide you with pto, sick time, discounts to travel. You name it. This company really cares about their employees.
Business Consultant (Former Employee) – Tampa, FL – November 25, 2018
I enjoyed working as an outsourcing specialist for American Express. My primary roles were the solicitation of charge card products and services. My role as a business consultant was to make sure that customers were paired with the correct charge card. I used to make certain that customers were paired with the correct charge card product by reviewing their spending history and matching their spending history with charge card benefits or cash back rewards. The spreadsheet based analysis that I used to perform was designed to help the customer maximize profitability.
Network Engineer (Current Employee) – Phoenix, AZ – January 4, 2019
Its an ok place to work. Managers seem to be ever changing and large number of Female Managers here. I'd say more Female than Males.. This is ok and no issue with but I think they sometimes overlook equally qualified Male candidates to keep the "Diversity" numbers up..
Pretty open and laid back culture
Treat Contractors like commodities.. Some have been there for 7-10years, No Overtime, No Vacation/PA time, etc.. No Pay Raises..
Customer Care Professional (Former Employee) – Buckeye, AZ – August 14, 2018
Either you're in the good graces of your team leader or you're not, there's in between. If you're not in their good graces you're ignored and not given the opportunity to succeed. You go into the position as being advertised "servicing" but the push for sales is more important. If you're not a top sales performer you're ignored. The metrics are STRICT. Management doesn't fix pay in a timely manner, or ever in my case. The call volume is INTENSE. I worked 10 hour days and took 120+ calls each day. The pressure to sale on every call is outrageous - even if the CM can't make their minimum payments. I will say the benefits are outstanding and working from home was incredible.
work from home
short breaks on long days, sales pressure, metrics
Travel Counselor (Former Employee) – Phoenix, AZ – July 28, 2018
This is not a travel position, it is a call center position you must take a call every 6-9 minutes or explain to a Manager what you are working on. Many agents work in a virtual environment and have little travel knowledge or destination knowledge. There is no opportunity for growth, constant change in procedures. Attrition is very high at the agent and Team Leader so there is a lack of teamwork as well.
Benefits, vacation time, work from home opportunities
Shift bids provide no work/life balance, Management micro-manages employees, no promotional opportunities, limited travel benefits
Travel Consultant (Former Employee) – Lawrenceville, GA – January 13, 2019
Just like previous Travel Consultants comments, I thought this was my dream job working for a major credit company with FREE traveling benefits to most beautiful countries and staying at the most expensive hotels on the company's Dime. NOPE! Managers were ghetto and most of the time either high or drunk or both. They threatened to fire you every day if your numbers weren't right, The commute, the pay, the everything was horrible about this company. DON'T WASTE YOUR TIME!