Depends on what department you're in
Answered - processor (Current Employee) - Madison, WI
Answered - Medicare Claims Specialist (Former Employee) - Waukesha, WI
You are a sensual you work your butt off and long hours. It's not uncommon to see people in the claim office on the link evening or even on weekends just to keep up. That's their expectation though. Don't say it isn't but in order to keep up and be able to not get in trouble that's essentially what you have to do. Managers are promoted based on who they know and not because they are the best candidate. If you are OK with having no work right now on send a super job for you. If you want to have a life outside of American family this probably isn't the right fit.
Aren't bad but you need to climb the ladder in order to get moved to a better shift.. everyone starts at the 10:45-7:10 shift and will be stuck there. Only way to be eligible to move to a earlier shift they track your productivity you get docked for putting a phone status to away. If your going to the bathroom or need a few breathing seconds, they sock you for how long you remain on a call and filing work. So unless your "adherence" is what it's called is prestine don't expect to get a better shift.
Answered - Claims Customer Service, Senior Representative (Former Employee) - Denver, CO
Answered - Planning and Application Performance Intern (Former Employee) - Madison, WI
9 am - 5 pm
Answered - CSR - Customer Service Representative (Current Employee) - Kennesaw, GA
Not the best and you have no say to your schedule
Answered - Claims Auto Representative (Former Employee) - Englewood, CO