The job is good, management structure is flawed
Underwriting Operations Services Representative (Former Employee) – Eden Prairie, MN – December 14, 2018
I worked in Services (lots of background work with agents, no customer contact) and the job itself was great. The schedule was rather flexible: you have to be in sometime between 7 and 9AM, but when you arrive during that time is up to you, you will simply need to adjust what time you leave according to when you come in. They also give you the options of what's called a 5/4 schedule, meaning one week you work regular hours 5 days a week and the following week you work extended hours and get one day off or half of a day off. You get all major holidays off as well as some additional days (Black Friday, additional days of the holiday is on a weekend, etc.) I loved that the company allowed us the opportunity to create solutions and alternative procedures for problem areas within the job, but it was often pushed too hard. Essentially, it felt as if we were being asked to create a problem simply to fix it sometimes. When advancement became available, to put it plainly, the wrong people were promoted. Consistently, people who did things incorrectly or didn't do their job at all were promoted to higher positions, and perhaps the biggest point of frustration was that managers were promoted from other departments. Underwriters or policy and procedure employees were promoted into services with little training, so they couldn't efficiently manage their team as they didn't fully understand what their team did on a day to day basis. Overall, I enjoyed my time with the company and would have continued to work if I hadn't moved.
Cafeteria on site, good pay, fun coworkers, flexible schedule
Did not promote management within the department often