While I would have previously suggested this a good company to work for, at this time I would not. The changes American Family are currently struggling through have made the work environment very uncomfortable for the employee. There is a constant shortage of qualified available adjusters, therefore placing an unreasonable work load upon the employees. This then affects the ability to provide the excellent customer service that is sought. American Family has changed from caring about the employees and a positive work environment, to focusing on numbers. As a company, they now miss the big picture.