We’re glad to hear you think AF is a great company, but sorry to hear that about your current position. Our Customer service team does have metrics and coaching sessions in place to ensure we’re providing our Customers and policyholders with consistent, accurate service. We encourage you to discuss these with your team leader, manager or director along with any suggestions you have for improvement. You can also reach out to the Talent Management team to talk through your specific situation. They can role play conversations with your manager to help you prepare to discuss with your manager.
We’re sorry that you feel that way as we strive to be an Employer of Choice for all Colleagues. If you haven’t already, we recommend reaching out to your team leader, manager or director to discuss your concerns. You can also reach out to Talent Management for their assistance. We conduct a market benchmark study for our salaries every three years to ensure we’re paying at or above market value. For training opportunities, please talk to your manager about opportunities specific to your area, and check out AF Learning for on-demand training opportunities. The link to AF Learning can be found on the left side of the AFweb homepage.