Outbound and Inbound Sales Rep (Current Employee) – Phoenix, AZ – January 17, 2019
This company overall could use a good overhaul. Outdated systems need to be addressed. Customer Service is the focal point for the company but failing. Outsourcing to the Philippines for their customer service and billing department was throwing fuel on the fire. The marketing dept could utilize better tactics. The daily life was consistent in the sales dept. 75% of the calls were customer service and 25% sales calls. As a sales rep you are accountable for 40% conversion rate. As a sales rep you will make more than any of the supervisors there so movement up the corporate ladder wouldn't be financially beneficial unless you were attaining a management position, however, most other companies management positions begins with higher salary. Overall American Home Shield is a 46 year old start up company.
Very consistent daily
No room for movement, salary is not competitive, and unrealistic goals
Facilitate sales (Former Employee) – LaGrange, GA – January 17, 2019
Decent place to work if you enjoy sales and talking on the phones. Not the best management and little room for advancement. The hourly pay is ok but the commissions is where most of the money comes in at.
Inside Sales Representative (Current Employee) – Phoenix, AZ – December 10, 2018
A joke of a sales job. If you are in sales be prepared to deal with ALL calls, like dealing with payment disputes, angry customers and customer service calls that cant be dealt with by competent people. It's a train wreck of a company and one that needs to be looked at for Consumer fraud. Stay away from this company if you value your own integrity. Pay sucks too.
Call Center Representative/Customer Service (Former Employee) – Memphis, TN – December 1, 2018
One of the best jobs that I have working at an inbound call center. The hours are great the pay was great and the overtime great. It was sad to leave the company to relocate to California. If I ever move back to Memphis I would love to go back to this Company.
Customer Service Representative (Current Employee) – Memphis, TN – November 20, 2018
I enjoy what I do, especially the enter actions with the customers, I have learned & pride myself with effective communication skills as well as being diversal when performing my daily duties. Management with the company is caring and very efficient in assuring that all employees grasp the material . The hardest part of my job is not always being able to give the customers what they want without going outside the guidelines of the organization however when it's done and I am able to provide customers with their wants and needs within company resources it brings great joy to my heart.
Customer service Rep (Former Employee) – Memphis, TN – November 19, 2018
Calls are very heavy in change. vender shortage. The hours were a concern for me but I was told that shift bids would allow a schedule change would be avialable in 90 days however sometimes that time would last for almost a year as was my case.
The atmosphere is Great, with billiards and table tennis to relieve stress levels.
Technical Specialist I (Former Employee) – Memphis, TN – November 19, 2018
American Home Shield is the ideal place for employment. The environment I feel is state of the art, with recreational table tennis, and billiards to relieve those stressful moments. There are far too many unrelated to your work meetings you have to attend. These meeting have nothing to do with your responsibilities, which makes them a little boring.
IT Administrator/IT Analyst (Former Employee) – Memphis, TN – November 12, 2018
My experience with American Home Shield was a great. I learned & grew based on my time with the company. The work culture was awesome and lifetime friends for life. The hardest part of the job was getting there every morning based on the commute. The most enjoyable part of the job was the people & the knowledge I gained.
I worked there 10 years and loved working there. I quit after my father passed away due to home stress and work stress. I tried to come back several years later, and it seemed really different. I did not like that customer service was more concerned over their handle time than doing their job. This also is an evaluation of pay raises. I'm very customer service oriented, and could not do this to customers. I'm not a disgruntled employee...just wish they would treat their customers like they used to, and not put so much pressure on employees about handle time. It's not fair to customer's or employees. I love the company, and would love to go back if things were like they used to be.