American Home Shield Employee Reviews

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Poor management
Customer Service Representative (Former Employee) –  Memphis, TNApril 15, 2018
Poor management, customers have to wait over an hour to reach an agent and by that time they're upset. Only 4 sick hours per month - RIDICULOUS! ANYWHERE else is better.
Pros
Weekly pay, fair compensation
Cons
Everything else
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Horrible customers & supervisors/management do NOT understand
Customer Service Representative (Current Employee) –  Phoenix, AZApril 8, 2018
You're held to a metric rating system that is not reasonable. Management lies and practices age discrimination. Call centers in earlier time zones mess up and Phx is left w/angry customers and fixing the problems. Nepotism, favoritism and discrimination are rampant in management.
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The money is good
Service Support Representative (Former Employee) –  LaGrange, GAApril 5, 2018
This employer has great benefits but they do not give you enough training. give you long hours and make it hard for you to use your time. They micro manage you but do not staff properly so mandatory overtime is often given. Senior reps are not favored and no benefit of staying with company. They have a 65% turn over rate.
Pros
the pay and the people
Cons
no room for advancement
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Review
Employee (Current Employee) –  AHSFebruary 27, 2018
The company itself is wonderful but they just allow anyone to be a home owner. The home owners are rude and hateful most of the time. The job does wear you down over time but the co works with you on that and will try and accommodate.
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Best work enviroment i've ever been apart of.
Consumer Sales Representative (Former Employee) –  LaGrange, GAFebruary 26, 2018
American Home Shield was by far the best work place I'd ever been apart of. It had its ups and down but being in the sales department was the best. The people, The supervisors, the competitions with big time prizes?! I won a 65 inch tv for most sales one month. Just overall great place and experience to have had.
Pros
People, Enviroment, and food.
Cons
The way your work was graded.
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Very rough to work for.
Representative (Current Employee) –  Phoenix, AZFebruary 18, 2018
Almost every customer interaction is negative. Most of the time customers are very upset when they call. Supervisors never take calls when customers are requesting escalation. The escalation team is almost never available and when they are they are rude and try not to take the call. During the winter and summer months the queue is insane and the wait time for customers is hours. Favoritism exists in this work place.
Pros
Coworkers
Cons
Work/home balance, pay, opportunity, pto
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Good job
Customer Service/Claims Representative (Former Employee) –  Memphis, TNFebruary 16, 2018
Great place to work, my first time on the phone with customers was a good experience. Really hate I had to leave the company because I got sick and couldn't work for a year.
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very stressful place to work
Senior AR Specialist (Former Employee) –  Carroll, IAFebruary 14, 2018
always pushed to get your work done as fast as possible and even if you were working to the best of your ability, it didn't matter. Quantity was more important than quality. You had to work and account for every minute of your day.
Pros
somewhat flexible
Cons
very stressful
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good job for students
Customer Service Representative/Call Center (Former Employee) –  Memphis, TN 38134February 7, 2018
this is a great job for someone who doesn't want to do a lot of physical work. good for retirees also. over night shifts are available. the pay is great with great benefits.
Pros
good pay and benefits
Cons
customers can be stressed at times and it may stress you out
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Horrible job customer service
Customer Service Rep (Former Employee) –  Memphis, TNFebruary 4, 2018
This company definitely doesn’t care about their employees. Overtime is mandatory even working 10 hour shifts. The supervisors in customer service are horrible they are never available to assist. Company is always firing people never know when it might be your last day never wanna work for them again worked there 2 in a half years
Pros
Pay
Cons
Almost everything about the place
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Good Paying But Cut-Throat
Customer Service Representative/Call Center (Former Employee) –  LaGrange, GAJanuary 23, 2018
Pay is good, benefits are good but management doesn't go to bat for you when they say they would. You do your job to meet certain goals but in the end that doesn't matter.
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Poor management
Appliance Purchasing (Former Employee) –  Carroll, IAJanuary 22, 2018
The management has zero accountability at American Homeshield. They don't care about family and everything is employees fault even when it's management's mistake. Would never recommend working here to anybody especially if you have family.
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N/a
Customer Service Representative (Current Employee) –  LaGrange, GAJanuary 19, 2018
I do not have anything to say about this company I just work there just because I need a job this is not my career of choice until I finish college at least
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Great People
Real Estate Account Executive (Current Employee) –  Memphis, TNJanuary 16, 2018
The people in this company are amazing! There is a lot of opportunity for growth if process improvements are made; these are large-scale changes that will take a large portion of time and investments.
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VERY racially biased
Customer Service Representative II (Former Employee) –  Memphis, TNJanuary 12, 2018
In all my years of working in sales, AHS is the absolute worst business I have ever worked for. Extremely unrealistic goals and very sneaky. Training was a joke. You get thrown on the floor and rise or die. Some management could not use proper English when speaking to employees or customers.
Pros
None
Cons
Numerically or alphabetically
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Treats customers and associates poorly
Other (Former Employee) –  Memphis, TNJanuary 5, 2018
Long hold times causes stress for customers and associates. No real effort made to correct the issues. Associates are not empowered, instead they are held accountable for issues that are out of their control. Corporate does not take the call center associates real world into consideration when rolling out new initiatives.
Pros
It is a job with benefits
Cons
Terrible Management
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Cool
Dispatcher/Customer Service Representative (Former Employee) –  Memphis, TNDecember 20, 2017
It was a fun environment to work in. They offered many opportunities for advancement and the ability to move around within departments. They paid well also.
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sell your soul to work here
Support Operations Coordinator (Former Employee) –  Carroll, IADecember 18, 2017
I did not enjoy my time at AHS. I felt like I sold my soul every day I walked into that place due to questionable ethics and business practices. Also the general public is getting harder to deal with as no one reads contracts
Pros
it was a paying job
Cons
to many to list
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Stressful
Consumer Sales Associate (Former Employee) –  LaGrange, GADecember 13, 2017
Working at AHS is ok as far as it is with pay. The management is TERRIBLE. Corporate & management expect such high performance from their employees, but provide the bare minimum in regards to treating their employees correctly. You always have to look over you shoulder & make sure the "T's" are crossed and "I's" dotted. You can get fired for ANY small thing. They don't believe in warnings or reviewing what was wrong, If you mess up, you're out the door.
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Lacks Organization & Accountability
Authorization Representative (Current Employee) –  LaGrange, GADecember 7, 2017
I wish they would provide more traning. Corporate has no idea what its like at the bottom level. The pay doesnt equal the job. There is no accountabilty.
Pros
corporate lunches
Cons
30min lunch, non flexible shifts
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Overall rating

3.3
Based on 246 reviews
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3.1Work/Life Balance
3.7Compensation/Benefits
3.0Job Security/Advancement
2.9Management
3.1Culture

Ratings from women

InHerSight Score
1.5

1.5Personal Development

2.0Career Opportunities

1.3Family Support

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