This is a decent job if you enjoy high volume call center culture. It's draining and metrics are hard to balance. We don't know what's priority; customer satisfaction and knowledge of services or high intake of calls per hour.

Pros

free food sometimes, 3 breaks a day, good pay with degree

Cons

30 min lunches should not be a thing, WFH opts needs to be distributed better

Was this review helpful?

Great place to work

Dealer Sales Representative (Former Employee) - Irving, TX - June 8, 2022

I worked as a dealer sales rep. I loved the team environment in this department. My team lead was amazing and management really wanted to see you succeed.

Was this review helpful?

American Honda Finance Corporation insights

Based on 96 survey responses

Areas for improvement

Energizing work tasks
Sense of belonging
General feeling of work happiness

Customer service representative

Customer Service Representative (Former Employee) - Alpharetta, GA - May 14, 2022

A quick place to work at, I just wish that they treat the contingent of work this the same as the regular employees since everyone start of as a contingent worker. They have company parties of the contingent workers aren’t invited we all start it off as a contingent worker, but overall a great place to work at, and the pay is good .

Was this review helpful?

Low pay

Team lead (Current Employee) - Georgia - April 10, 2022

They won’t promote parents no matter how great of a worker you are and will penalize you if you can’t work a role that is rotating 7 days a week with daily-shifting schedules with late nights till 9pm

Was this review helpful?

Good starter job for someone out of college who is not sure what they want to do

Customer Service Representative (Former Employee) - Elgin, IL - April 6, 2022

I started as a temp worker out of college and eventually moved my way through each department. the office culture was fun and management tried to keep employees engaged with food days, activities, games etc. Being in a call center environment is not for everyone, it can be exhausting talking on the phone for the entire shift and you do the same thing everyday. If you stick it out, the benefits are amazing so it makes it worth it. You do need to do the time before you can advance into other roles not in the call center (ex: credit buyer, management positions).

Pros

good office culture, helpful team members, helpful management

Cons

very metric based, call center environment

Was this review helpful?

Rate your recent company

Share your experience to help others

very nice place to work

Customer Service Representative (Former Employee) - Charlotte, NC - March 30, 2022

Everyone was helpful.You worked as a team. Great training and resources.Room for advancement.Fun environment.Had contests between departments.Holidays were always fun.

Pros

growth

Cons

had to do your own reviews

Was this review helpful?

Good place

Customer Account Specialist (Current Employee) - Irving, TX - March 14, 2022

Great place the managers are great and are always willing to help, please make sure you're on time for work, they are big on time management. Pay is good

Pros

Pay, snacks, lunch

Cons

long contract period

Was this review helpful?

Productive, great and good benefits.

Bilingual Senior Customer Account Representative (Former Employee) - Charlotte, NC - March 9, 2022

Good company to work for. Good benefits and good environment. It’s a call center therefore you will be taking calls all days and making outbound calls.

Was this review helpful?

Fast-paced but have free lunches every now and then.

Lease End Specialist (Former Employee) - Irving, TX - February 15, 2022

This job had its pros and cons. It’s a decent staring job. But if you’re not used to talking on the phone all the time, you will feel drained. It can be emotionally and mentally draining at times. Be prepared for managers to constantly watch when you’re on the phones. Even if it’s for a few mins. It’s a lot of micromanaging.

Pros

Free lunches sometimes and paid holidays.

Cons

A lot of micromanaging. No personal time to yourself. Constantly on the phones Extremely fast paced.

Was this review helpful?

Resume builder

Funding Associate (Former Employee) - Cypress, CA - February 5, 2022

It's a decent place to start after college to build your resume experience. You start (and will likely end) as a temp, coming from one of few local employment agencies. Don't expect any timely forward movement within the 6 month time-frame like they promise. They don't actually control any official hiring/promotion in their office for entry level positions until corporate gives the green light. The job is pretty easy as long as you can follow directions. Management is very hit or miss depending on who you get. I went through 3 different managers while I was there, since they kept leaving. They don't appreciate their workers. The great employees that you would want to keep around, always end up leaving for better opportunities. The mediocre and bad employees that stay end up being promoted consistently until they are less than adequate at their jobs. That should tell you what you need to know about the company from the top down.

Was this review helpful?

Jobs at American Honda Finance Corporation

See more jobs

Customer Care Representative (Cypress, CA)

Cypress, CA

30+ days ago

Customer Care Representative (Alpharetta, GA)

Alpharetta, GA

30+ days ago

Dealer Relations Manager (North Cal Territory)

Analyst, Sales & Marketing, Incentive Prod. Dev.

Torrance, CA

24 days ago

Racist/ discriminatory/ hostile environment

Customer Service Representative (Former Employee) - Cypress, CA - January 29, 2022

Honda you have a culture of flat out racism. You don’t promote African Americans. You promote only your favorites. You allow managers and supervisors to yell at employees and create hostile work environment. HR is useless they support the hostility and racism. This company promotes white supremacy period!

Pros

There is no pro working here

Cons

Racism, discrimination, favoritism, no movement, no pay, poor raises/bonuses. The rich get richer and the poor get poorer. Honda is a representation of that

Was this review helpful?

Not much room for advancement, but good benefits and job security

Lead Customer Accounts Representative (Current Employee) - Holyoke, MA - January 18, 2022

Only a handful of positions available at branch unless willing to locate. Pay is on the lower side but company offers lease incentive program along with generous health benefits and a fairly large 401k match. It is a call center so most positions require being on the phone for most of the day.

Pros

Catered food a couple times a year, free coffee, lease program, health benefits, yearly bonuses

Cons

Mandatory overtime, working nights and weekends. Low base pay, not much room for advancement

Was this review helpful?

Only an entry point nothing else

Customer Accounts / Recovery (Former Employee) - Holyoke, MA - January 2, 2022

This place should only be a transitory workplace for someone trying to get into office work from another field. As an example, everyone there for more than 5 years seemed absolutely miserable as the job boils down to arguing with people all day (in collections, not sure how it is in customer service but you're likely putting out fires caused by the other departments.) Most work is dull and boring but it's not a pleasant feeling always waiting for the next meltdown. I could go on quite a bit but this already gives you a good idea about what you're getting into. Best of luck.

Pros

Free Food Overtime available

Cons

6 days of work 3 out of 4 weeks per month, Advancement limited (as well as competitive), Definition of soul-crushing, Minimal transferable skills outside of using a phone, Exceptionally poor office culture

Was this review helpful?

Great starter job

Credit Analyst/Funder (Former Employee) - Wilmington, DE - October 14, 2021

If you're looking for an introduction into the office life and a call center this is perfect. Great training, plenty of room for advancement and management is on point

Was this review helpful?

boring

Customer Account Representative (Former Employee) - Holyoke, MA - September 18, 2021

call center is boring, The place expects you to work like a machine and not expect any growth. The worst place to work you can't interact with other people

Was this review helpful?

Work here if you’re okay with a call center

Customer Account Representative (Current Employee) - Irving, TX - September 13, 2021

This job was okay. Nothing too big. The benefits are nice. But management depending on which department you’re in can be unbearable. Molly in customer service isn’t the best. Nor is Noran in customer accounts.

Pros

Benefits, Company car

Cons

Management, Vacation, Management

Was this review helpful?

Respect for the individual lost and the Honda Core Values, thrown out the window.

Senior Associate (Current Employee) - Elgin, IL - September 3, 2021

I can tell you that after a decade and a half+ with AHFC, I would not recommend it to anyone. We build great cars and we strive to live in a world of "respect for the individual". But when they say respect for the individual, that is meant for every individual but the employee. Out of the 4 managers, there are only 2 that are approachable, fair, and show respect for the individual. Unfortunately out of those 2, there is only one that can be trusted. We are told and trained about the Honda Values, and being a company that society wants to exist, but then after your day in and day out browbeating, it just reminds you that that respect for the individual is pertaining to everyone BUT YOU! After decades of service, they bring in managers that are allowed to treat employees in a manner that is not only unacceptable, it is cruel. Going to HR about a manager will absolutely end your career at Honda Financial Services. HR who is supposed to protect the little people, yet they allow the emotional and verbal abuse from the management team.

Pros

The reps you meet along the way.

Cons

Pay is awful, management is terrible and they manage with fear not integrity. HR will NOT BE ANY HELP, they actually enable management to treat their employees badly.

Was this review helpful?

Good job depending on the department you work in

Customer Service Support (Former Employee) - Holyoke, MA - September 3, 2021

If you can stay out of Collections, the job is great! Lots of snacks in the break room. No or limited overtime. Great management in certain departments. Family atmosphere

Was this review helpful?

Would not recommend this place to any human looking for a job

Account Manager ( Collections) (Former Employee) - Charlotte, NC - September 2, 2021

Temp to hire roll. High turnover and very stressful. They are not looking to hire you on at all. Place is fake and political and full of lies. They will lead you own but will never hire you. Waist of time

Pros

None

Cons

Job is is horrible overall.

Was this review helpful?

It’s mid

Bankruptcy Collecter (Current Employee) - Irving, TX - August 13, 2021

Not much to say just mid. You won’t be properly valued it work also isn’t hard. Not much else to say, do it if you like easy office but do not a lot of money.

Was this review helpful?

Customer Service (Former Employee)

Customer Service Representative (Former Employee) - Irving, TX - August 7, 2021

AHFC was great. My supervisor was great. Manager could’ve been better. Great benefits and endless opportunities for advancement if you’re willing to put in the time and pay your dues. I can’t stress enough how great the benefits were but I and many others did feel like were treated like children. One manager even brought in coloring books and spin tops as a way to motivate us when a new payment system double debited customer accounts resulting in nothing short of chaos. Overall this is a great place to take your first steps in corporate America. Keep in mind that while they may call it a customer service center it’s just a glorified call center with below industry pay that’s offset a bit by a generous benefit package that likely doesn’t appeal to recent college grads.