Temporary Help Desk Analyst (Former Employee) – Danbury, CT – January 4, 2017
I was hired here to help implement a new in office messenger app at a large corporation. But when they got less than the amount of calls then they expected they laid off like 80% of those hired on to help.
Knowledgable people with a disconnected management
IT Repair Technician (Current Employee) – Danbury, CT – August 18, 2015
A typical day at work consists of checking your queue for Calls/Tasks that come in for whichever of the 5 buildings on Boehringer Ingelheim's campus that you are supporting. These Calls/Task have an SLA date and they are completed as soon as possible. These range from computer issues to setting up machines/equipment for new users. Since starting with this company I have learned a lot of ways on how to troubleshoot and physically repair PC's. My coworkers are all lively and happy to help, there is a mutually beneficial relationship with all. The hardest part of the job is communicating with Germany's BI Headquarters. However the most enjoyable part of the job is actually talking with users and helping them through their issues. The most pressing issue I found was how disconnected management is from their actual employees.