Tier II Network/Systems Support Agent (Former Employee) – Reston, VA – May 23, 2018
This is a seasonal position to support online standardized testing. This is more customer service than technical position; however, you need to know how technology. Most of the work revolves around guiding and educating educators with the testing systems. There is an overall good work environment that is cultivated by management. At the end of the season, it is like the Hunger Games for those to stay on permanently.
Great Mission but disconnect between lower and upper staff
Project Coordinator (Current Employee) – Washington, DC – August 30, 2018
A good place to work. It honestly depends on whom you work for (e.g., staff manager and project directors). In my experience, my staff manager (who was also one of my PDs) was always working remotely but those days that she did come in she acted as if she knew what all was going on.
I was warned to watch out for my staff manager. Several coworkers told me that she is kind to you until you make a mistake and then watch out. That was the case for two people before me. Sadly, I became the third.
Overall, I like the organization, the mission, the CEO, and the great work being done. I guess it is all luck whom you end up working under.
Associate Database Specialist/Project Coordinator (Former Employee) – Naperville, IL – August 28, 2018
My typical work day varied based on project work. I would script out survey and registration question, along with maintaining tier 1 and 2 helpdesk support. In addition, performing project coordination work with Technical project managers and Senior Business Analyst. Assisting with developing online surveys and registration, coordinate communication between project team person and web developers to oversee the scope of work for the development of database, and continue communication throughout the duration of the project. Also, during this period, performed testing, quality review, handling business requirements and assign to program developers, and overseeing the completion of scope work. My daily workplace culture were at time stressful especially during peak period when the demands for project work increased. The most difficult part of the job is when I was an admin and had to schedule 483 observation for 15 site visitor over a 4 month period. I enjoyed supporting helpdesk, designing databases, development online surveys and registration and being an exceptional team player.
Tuition Assistance Program
Lack of mentorship and career development in the IT arena
Senior Pricing / Proposal Specialist (Former Employee) – Washington, DC – August 6, 2018
Training and advancement is only available with good managers. But the company has more managers than leaders and even though the specialty is on EI, this is not practiced in the company. Overall goals are great for the company, but not seen in support areas. Trying to address issues with management leads to subjective decision making from top management.
Trainer/Team Lead (Former Employee) – Columbus, OH – July 3, 2018
Effectively and professionally trained 25 scores on rubrics for scoring assessments in Math, English and Language Arts on a weekly basis. Also responsible for supporting large computer-based statewide testing programs. Participated in internal meetings to prepare agendas, documents and tracking of employee’s attendance.
Service Desk Technician (Former Employee) – Washington City, DC – June 13, 2018
No room for advancement or possibilities to transition to full-time permanent during my tenure as a consultant. The best of the team all looking for work to leave AIR. Most of the team with Temporary Visa's are have lazy work habits and bicker about handling tickets between their smoke breaks and playtime.
Latest Technologies are present, Hands on IMAC experience
Management is terrible, low pay, IT Dept. is looked down upon
Data Quality Control Assistant (Current Employee) – Washington, DC – June 6, 2018
I have learned so much from AIR. Good working environment. Just follow the protocol and you will love your job. Also it's in Georgetown so your morning time will be good because Georgetown is really beautiful.
Summer Fellow (Former Employee) – Great Barrington, MA – June 1, 2018
The internship was nice when I was there. I'm not sure it exists anymore. It's also located in the scenic Berkshires area of Massachusetts and they put you up in a mansion during your stay. (Also lunch was provided.)
Client Service Center Agent (Former Employee) – Columbus, OH – May 31, 2018
There is a lot of downtime at this job, and the culture is very relaxed about what you're allowed to do during the downtime. They have a very strict attendance policy, but hire mostly temps for day-to-day operations, so it makes sense. You will most likely be let go every summer and, if you did a good job, invited back in the fall around October. They rarely hire anyone on permanently from the pool of temps who keeps this place running. The work is easy, but the business model is a wreck. Their non-profit status is the only thing that keeps them running. The management is nice and care about employees and the work, and there are some perks such as free pop, coffee, and tea as well as bagel Wednesdays. But overall no one talks to each other or bothers to get to know new people because they don't expect you to be around long enough for interpersonal relationships to matter.
Bagel Wednesdays, free pop, free tea, free coffee
No opportunity for hiring or advancement, no team spirit or inter-office relationship building
Anonymous (Current Employee) – Washington, DC – May 15, 2018
Not your typical non-profit atmosphere. Really run more like a for-profit organization. Culture can be both a positive and a negative. Many of the higher-ups have been here for quite a while, and struggle with the mind set that people leave jobs after a few years. Lots of opportunities for growth in some roles, not so much in others (it depends on your level of education and what division you end up in).
Call Center Agent (Current Employee) – Columbus, OH – May 14, 2018
Depending on your position and skills, there may be room for opportunities of advancement. Great supervisors that show appreciation. Wednesday's are known for its free bagels that the director buys and provides us to show appreciation.
Psychometric Support Assistant (Current Employee) – Washington, DC – May 12, 2018
My personal opionion is that it's not awful but it's not that great either. The company is pretty good, but this position, and the Asessment Divison in general are very bad. Entry level employees are seen as "disposable" by upper management (actual words). I suggest you do not take this job, but if you do, do expect it to be the start of a career. Rather, you should view this opportunity as a temporary employment last option.
Depending on the contract you work on, there is an opportunity for a little bit of OT (time and a half pay).
Overall you're underpaid. High turnover rate. No (none, zilch, nada) growth opportunity. A lot of people hate [or hated] this job.
I loved doing my job. I was helping people with their health inquiries and had a great team to work with. The pay was great, my boss was great and they always took my ideas into consideration to better the job and implement new policies and procedures.
My co-workers, managers and work environment wereall oustanding