Family friendly environment with a great career path for all associates. Open to new ideas for improvement.
Call Center Manager II (Former Employee) – Amelia, OH – May 3, 2016
I typical day at the office was opening the day with greeting my staff, identifying who will be out that day and what action is needed to meet the service levels for the day. Late morning I conducted a stand-up meeting with all Supervisors to talk about the previous day's challenges and the plan for the current day. This meeting also included workforce management. Throughout the day was meetings to identify issues, new ideas, etc. and create action plans. Our management team worked very closely together to ensure the success of our department resulting in the success of our customer service to the clients. The hardest part of the job would be keeping our staffing where we needed it to be. Turnover was very low with losing associates to performance/attendance issues. It was high in losing people to promotions in other departments. Our company had seasonal spikes due to the products we insured so staying ahead of the curve was challenging at times. What I liked most about the job was multiple things. The environment was very friendly, well staffed and offered career opportunities. They also offered a great package including salary, bonus, 401k match, insurance coverage's and tuition reimbursement. Overall I enjoyed working there.
AMIG is a great place to get your foot in the door with insurance. As you advance through customer service, they give you the chance to become a licensed insurance agent and support you through those steps. The support seems to end there, though. Once you are licensed, unless you are part of the cult culture and drink the kool aid, don't expect to advance beyond that. Sometimes even if you do, it will be years later, watching less experienced associates advance right past you, regardless of their stats/performance. The benefits are absolutely amazing, though. PTO is great since the company is based on European standards. But also don't expect to get every day that you want off since you have to get it approved or take a hit on attendance points if "time is not available" (expect to see the same people getting time off approved for high value days). Health, dental, vision, 401k match at 5%, supplemental life insurance, all reasonably priced. The standards of expectation have only gotten worse and worse requiring more responsibility on the associate without adjustment in compensation. It has become a job that is harder to meet or exceed company required expectations. Not to mention the fact that previous benefits for the department/position have been removed. It feels like they are constant revolving door and are progressively getting worse at training their associates. I now work with one of their general agents and calling or chatting with an associate for help is like pulling teeth.
Official response from American Modern Insurance Group
June 11, 2019
Thank you for taking the time to provide feedback. We appreciate the fact that you liked our benefits program. We work hard to make sure we provide a well-built benefits package for each associate. Our goal for training licensed agents is for you to learn about the products and services that American Modern has to offer, and even once your official training is over, we are happy to provide any type of support. If you wish to provide further feedback, please feel free to email us at email@example.com. – Human Resources Team
Job Work/Life Balance
Awesome place to work
Insurance field Adjuster (Current Employee) – Indiana – April 25, 2019
Best managers, co-workers and a real flexible schedule. As long as you do your work, no one bothers you. Awesome benefits package and a real good vacation allowance.
Freedom to do the job at you own pace. No micro managers either.