This used to be a great company to work for, but they are going through a metamorphosis from top to bottom. I can't speak for home office environment, but the employees in the field/remote are feeling the drastic changes in corporate mantra.
There is something patently wrong with companies that emphasize volume, at the expense of quality...especially in an industry where personal customer service is so crucial. This can usually be felt by the employees as it is with clients, though not necessarily buy everyone, contingent in their respective role in the company.
They are quite below the curve in compensation packages, and this was exacerbated by a recent deduction in employee benefits. This business model panders to shareholders, rather than the employees who, by most measures, are the catalysts for a positive (or negative) experience with the clients, the insureds. The current trajectory of the corporation is driven by one factor alone, which is profitably. Depending on your vantage point, this can be enticing, or disconcerting. If you're the former, this means you're an executive, and conversely, the latter encompasses everyone else. But even if you're an executive, don't be lured by the possibilities, because the laws of physics still apply...ergo, for every action, there's an equal and opposite reaction. This is evidenced by the discord with employees outside of the home office, at least.
Zero work/life balance, rapidly dissipating compensation from an existing subpar one, and the facade of caring about work excellence, when the diving force is financial.