American National Family of Companies Employee Reviews

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5.0
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Good Company
Customer Service (Current Employee) –  Springfield, MOApril 3, 2018
I work in customer service. Good management and training. Good benefits and 401k. Great place to work in the Springfield area. Would recommend to family and friends.
Pros
Paid time off, 401K, training
Cons
Hours (only in customer service department)
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1.0
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A really political environmentt
Human Resources Generalist (Former Employee) –  Galveston, TXFebruary 2, 2018
Don't work here unless you have to. The Managers here have really poor management skills. Raises have been 3% with no cost of living.
Keep looking. You really will be better off..
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2.0
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Look somewhere else
Claims Adjuster (Former Employee) –  Glenmont, NYDecember 16, 2017
Was a good place to work when it was Farm Family. Once American National took over it was all down hill from there.

The pay is bad the management is bad and there is little to no direction.

You’re told you’re doing a good job until they decide that you’re not.

Unless you really need a job then look elsewhere.
Pros
Good vacation, good hours, nice people in the office
Cons
Poor management and low salaries
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2.0
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Tough environment
Market Manager (Current Employee) –  Springfield, MONovember 9, 2017
Depending on what department you are in, the managers aren't qualified to manage. They have their favorite employees that can get away with anything, and if you're not one of those, you're completely invisible. There is no career advancement in most departments.

The best part is the 37.5 hour work week and 3 weeks vacation.
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1.0
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Don’t walk - run!
Marketing (Former Employee) –  Springfield, MOOctober 28, 2017
Long time employee - used to be a great place but has been driven into the ground by unethical horrible management. This place has become abusive and oppressive. Managers lie about their employees and take credit for their employees long hours and hard work. Managers get by with not showing up for work and they do not support their employees at all. The stress here is off the charts, regardless of what department you work in. If you are a lazy, lying, backstabber you are a perfect fit for this company - and headed for a place in leadership.
Pros
Vacation days. Some of the team members are really good people
Cons
Too many to list.
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1.0
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Out of Touch Company
Associate Underwriter (Former Employee) –  Springfield, MOJuly 12, 2017
Let's see, where do I start... I was here about a month when I realized I had made a HUGE mistake. Management is completely out of touch with the industry. What insurance company doesn't take credit/debit cards in 2017?? The work loads are crushing and the systems are so out of date that it's embarrassing. When you ask in the interview what their management style is they claim they don't micromanage but that is EXACTLY what their management style is. They hold repeated meetings over the revolving door turnover rate and then they shut down any real dialogue when employees voice suggestions or concerns. They want it to look like they're trying to fix the problems but in reality they just aren't. Just like most things, they want to sweep issues under the rug and pretend they don't exist. If you speak up in disagreement or receiving wrong information there WILL be consequences. Same thing with trying to promote within the company - you will be punished for that as well if you don't get the position you attempted to move up to. If you're between jobs or literally have no other options, it's ok as a temporary job. If you have other choices - RUN.
Pros
Less than 40 hour work week, major holidays off. That's really it.
Cons
Antiquated systems, poor compensation, mediocre benefits
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2.0
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Horrible Management
Accountant (Former Employee) –  MissouriJuly 11, 2017
They are fortunate they were not sued when I left. Several laws were being violated in the workplace, which led to my exit. Management is a joke, apparently across the board, but definitely in accounting. They allow regular employees to act as managers when they don't have the title or capacity to even be a manager. Very high turnover!
Pros
Less than 40 hr week; the company did fun things for the employees
Cons
Management; poor training curriculum; no room to move up
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1.0
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Management does not listen to employees.
IT Support (Former Employee) –  Galveston, TXApril 18, 2017
This company is somehow how in the 80's. Exempt employees are treated like like non exempt employees with a sweatshop like mentality. Pay is below industry standard and turnover is high.
Pros
You get a paycheck
Cons
Poor Benefits, Management.
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1.0
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Management is Horrible
Claims Customer Service Representative (Former Employee) –  Springfield, MOMarch 31, 2017
If you're looking for a part time job to get you through college I would recommend ANPAC. Newly hired temporary workers make just as much as people who have worked there for years and are given more opportunities for advancement and more hours because they won't be able to ask for benefits. Management is a joke, turnover is atrocious and the amount of work you're asked to do, without incentives, is ridiculous. Great stepping stone job.
Pros
Coworkers were sweet
Cons
Short breaks, no benefits for part-time
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1.0
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Treats employees poorly
Printer (Former Employee) –  Springfield, MOMarch 9, 2017
I worked here in Springfield mo for 5 years they will not stand behind there employees poor management to many different managers no direction ...DON'T DO IT..
Pros
None
Cons
Everything
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1.0
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poor management / decent pay
Claims Adjuster (Former Employee) –  Springfield, MOJuly 29, 2016
ive worked in the professional work environment with a variety of companies across the US - lower and middle management here is far below average and the company as whole changes vision so rapidly there isnt time to allow the prior changes to take effect before switching vision to something new.

the pay is below average for the industry but probably above average for this region.

Most of the marketing staff I worked with seemed content; they really appeared to be the only ones. The consensus is claims staff is overworked and are generally planning an early exit. Support staff are mostly people passing through - either in college, or just out of college or "between jobs".

I havent seen this much turnover since working for a telemarketing company in college.



On the plus side the only support staff are required to work nights, weekends or holidays. The corporate office is always trying to boost morale with parties and giveaways, all their efforts hardly detract from the overall problem; Hours of work usually 8-4:30
Pros
paid Hiolidays - No nights or weekends - Good working hours
Cons
poor management - especially High turn over - underpaid for industry
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3.0
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Pay does not match job, advancement is a joke
Property Claims Adjuster (Former Employee) –  Springfield, MOJune 1, 2016
The pay does not match the level of the jobs in most cases. Many positions are very stressful and the compensation is not worth it. Also, management in claims is sub par and make it difficult to maneuver within company advancement.

The positive is that you do not have to worry about working holidays and the employees for the most part are great.
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3.0
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Unqualified managers, unorganized company and big double standards apply here
Claims Adjuster (Current Employee) –  Glenmont, NYMay 10, 2016
Management that has never done the job that they are managing,
favorites are able to get away with murder and shoddy work product
with no repercussions.
If a non-managerial employee is struggling, they are reprimanded or terminated, however, if a manager is struggling, they just reorganize the entire management structure and "find" a place for them in a different management role.
Pros
wellness center, many holiday celebrations etc
Cons
unorganized, special treatment of favorites, workload
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1.0
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Constantly changing unable to structure and organize - High turn over
Claim Adjuster (Current Employee) –  Springfield, MOFebruary 11, 2016
I worked for ANPAC for 2 years in the Springfield Office - I was hired with 10 others in my position - 18 month later there were only 2 of us left.

The pay is decent for Springfield, but not for the industry, management cant structure quick enough to keep up with the changes the company is making, and the work load is unmanageable - even by insurance industry standards.

The company works to retain employees, lots of incentive programs - company activities, morale boosters, but even that cant help the hemorrhaging of staff.

The leadership nor the trainers have ever worked in the current operating system and have no clue how to do even the simplest of tasks, after weeks of training I was LITERALLY told by senior peers AND my direct supervisor that training was entirely irrelevant.

My peers were great - the consensus from everyone I worked with is they will change companies ASAP - of my 15 closest peers, I don't know of anyone who wasn't keeping an active resume.


something else unnerving is their willingness to terminate employees without notice or apparent cause. I know there's always 2 sides to every story, but when work load slows down and they get caught up (in the late winter and early fall) you can count on several terminations some were clearly not doing well, most appeared to be doing VERY well After speaking to all of them - they all had the same story about the firing process - called to HR unexpectedly at the beginning of the work day, and a manager met them there with their belongings thrown into a box - when asked why were told "wasn't meeting
  more... expectations" when asked for specifics - were told could elaborate - that's unnerving

I wouldn't recommend this company to anyone unless they are going into sales or marketing - stay away from ANYTHING to do with claims.
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Pros
Decent pay for area; peers
Cons
Workload, poor mangement, poor structure, lack of organization, lack of training
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Overall rating

2.1
Based on 16 reviews
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2.7Work/Life Balance
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