Team Lead (Current Employee) – Moline, IL – December 10, 2018
I am a team leader. I travel almost every day. I set up, supervise, and tear down blood drives. Management does not really follow the open door policy when problems arise. I love being a team leader and working with donors.
District Manager (Former Employee) – United States – December 9, 2018
I quickly advanced in the company. My hard work and work ethics really payed off. I would have retired from this place but with all of the restructuring and changes, it became difficult to work here. The new management became abusive and hard to work with. One would think that a company where you had outstanding reviews every year would help with the situation, but HR was overwhelmed and didn’t have the time needed to respond to this. Eventually they got rid of the individual, but had lost some good people before that happened. I really loved my job, staff and donors.
Great opportunity for advancement
With HR cuts there was very little support for the staff
Donor Counselor II Provided (Former Employee) – Charlotte, NC – December 5, 2018
Fun place to work need to get rid of the micro management, scoring point system program if you are out sick a doctors excuse still will not matter. They use the same method as a call center and McDonald's and the other fast food programs companies.But they are corporate america..
management and point system needs to be abolished.
Phlebotomist (Current Employee) – Manchester, NH – December 4, 2018
Working for the Red Cross is a rewarding and humbling job. There is a great deal of travel involved with this job and the hours can be overwhelming, but at the end of the day I go home feeling accomplished and satisfied that my work might save a life in the very near future.
(Donor Specialist II) (Former Employee) – Oakland, CA – December 4, 2018
Working different hours per day is challenging but consistent. What makes it great is the staff helping each other out. It is a good place where people volunteer for blood donations and other volunteer opportunities.
Biomedical Service Agent II (Former Employee) – Charlotte, NC – December 4, 2018
The American Red Cross, has a great mission, but the company could use some improvements. Working in the call center, its expected to be on the phones, but to Call donors EVERY single day causes donors to not want to donate,which in turn goes against the mission of trying to save lives. The work/life balance is doable if you don't have a life. It is understandable that around the holidays the need for blood is greater, but to have employees come in on Thanksgiving and Christmas to call donors is absurd. Leave people alone, let your employees see their families and let the donors enjoy their holidays as well. The excessive calls are harassment and to get paid the little piece of money to be cussed out and called out of my name isn't worth it despite having tough skin. The attendance system is flawed and a lot of employees deal with medical situations, that are not fully excused, which causes employees to rack up on points. Once you hit a certain number, you're out the door, but what can you do when you have disability and you're trying to save lives but Red Cross wont help you save your own. Such a robotic system, and had i known the company would have so much corruption i would have never applied. Do better Red Cross. Your new slogan should be "Saving lives, but screw those who are doing the saving"
Short breaks, Terrible attendance policy, low income, no management support, So much more, I don't have the space to write them all
Volunteer, Administration Assistant (Current Employee) – Kennewick, WA 99336 – December 3, 2018
I did some office work, for example data entry and managing the calender, and helped set up shelters. There on line training was good. Not the most user friendly. They were working on it. My chapter has a great bunch of people working there. Really enjoy the culture.
Service Agent 2 (Former Employee) – Charlotte, NC – December 2, 2018
They say show compassion and empathy to "THEIR" donors but what about the employees that gets the donors in and if you dont meet your metric you out the door. ARC lacks when it comes to family emergencies or medical leave!
Phlebotomy Technician (Former Employee) – Albany, NY – November 30, 2018
All the managers dont communicate. Many things got mixed up. There where times they let you know only an hour before a drive that you have been switched to another one. Very rude people. Lots of drama. Lots of disrespectful managers who have no problem screaming at the workers in front of doners. I loved the actual job. I feel like the site in albany should be rebuilt with new managers that would help alot. No one really ever knows what were actualy doing there.
Donor Development Officer (Current Employee) – Austin, TX – November 29, 2018
The Red Cross is an organization with a very worthwhile mission to help people in emergencies, and I believe that the news media does not give this organization enough credit for what it does do. However, internally, the organization is extremely disorganized in how it trains and operates. There are so many different lines of service, so many different materials, that years in - a person can still be dizzy. Overwhelming employees with material is just as unhelpful as not giving them any. The structure of the development department is subjective. Employees are graded on KPI's which do not accurately display the talent or success of an individual.
Overall, I didn't feel valued here, and didn't feel like my best interest was in mind - which makes it hard to get on board mentally. While the mission is worthy, internally, employees are getting burned.
Disaster Program Manager (Current Employee) – New Hampshire – November 29, 2018
Excellent Mission, lacking tools to complete goals effectively. Horribly managed at the upper levels. Poor work/life balance. Asked to spend more than 75% of the day on the road thereby limiting effectiveness in completing necessary documentation.
flexible work hours
long hours, little appreciation, goals and objectives unrealistic
Facilities Maintenance Technician (Former Employee) – Las Vegas, NV – November 28, 2018
In my department it was great communication and teamwork. I get to work and check around for any broken or malfunctioning equipment that had been pink tagged and took out of service, and check my emails for any priority communications to be addressed. Working to resolve departments problems is a very gratifying process.
you always have access to your supervisor if you have any questions or concerns.
some staff tends to not be able to problem solve or communicate at times.